概要

To pursue a career in challenging and growing environment where, I can utilize my organizational, analytical and educational skills to grow professionally. I am self-motivated and able to work both independently and as collaborative team.

工作经历

公司标识
Customer Service Representative
United Bank Limited (UBL)
Jul 2024 - 代表 | Jauharabad, Pakistan

Locker Management (Operation, Opening/Issuance, Closure, Rent Recovery of Locker, Annual Rent Exemption)
Dormant Activation (Private/Public Company Accounts)
Signature Updation
Deceased Cases – Processing and Documentation
Account Opening
Account Closing
Statement of Accounts
Call Back Confirmation
CIF Amendments
Issuance of Accounts Maintenance Certificate
Cheque Book Handling (Issuance, Delivery, Activation)
Debit Cards (Delivery, Destruction)
Handling of Captured Cards
Salary Processing
Clearing (Inward, Outward, Same day, Intercity, Special clearing)
Cheque Return Handling
OFTT
Stop Payment Marking and Release of Cheques
Standing Instructions
Handling of unclaimed deposit refunds
Marking and Removal of Account Level Restraints
KYC/CDD/EDD
Cross Sell (Banca, Digital, SA to CA)
Customer Enquiries
New to Bank relationship(NTB solicitation
Greet, meet and facilitate the customers(existing and walk-in) visiting branch
Provide personalized service to customers
Identify & address customers’ immediate need ensuring positive customer experience
Implementation of an effective control environment in the branch
Provide exceptional customer service and serve with a Smile
Any other tasks assigned by Line BM/BOM

公司标识
Branch Services Officer
United Bank Limited (UBL)
Aug 2023 - Jun 2024 | Jauharabad, Pakistan

Handling and executing all financial/non-financial transactions in accordance with bank policies and procedures while maintaining high service standards.
Conversion of counter transaction to digital channel
Clearing (Inward, Outward, Same day, Intercity, Special clearing)
Standing Instructions
Cross Sell (Banca, Digital, SA to CA)
Customer Enquiries
New to Bank relationship(NTB solicitation
Greet, meet and facilitate the customers(existing and walk-in) visiting branch
Any other tasks assigned by Line Manager

公司标识
Administrative Officer
University of Management and Technology
Aug 2017 - Jun 2020 | Lahore, Pakistan

• Responsible to perform all administrative activities at the departmental level as well as maintaining collaboration with other respective departments. Key Responsibilities:
• Making and Maintaining Timetable, Date sheet for exams, letters, Memos, Emails, etc.
• Planning to perform departmental activities smoothly and making sure to run all activities accordingly.
• Working as a bridge between Students, Admin, Head of Department, and other departments to run all procedures smoothly.
• Managing the availability of classes and lecturers at given time slots and after this monitoring all the activities.
• Assisting Head of Department in all activities of either departmental or institutional.
• Admissions & Registration: Conducting UGAT general and UGAT Subjects for MS and Ph.D. respectively. Conducting interviews for MS and Ph.D. admissions. Course offering of BS/MS/Ph.D. in ERP. Course offering of BS/MS/Ph.D. on Moodle.
• Data Compilation and Record Management: Prepare PAN forms for external and internal examiners. Prepare Letters. Record management related to all faculty members. Record maintenance related to students of BS/MS/Ph.D. Chemistry. Prepare workload of faculty of Chemistry Department. Conducting feedback activity for all theory and lab courses.
• Reports and Meetings: Prepare Annual report data. Prepare Semester wise activity reports of the Chemistry Department. Summarizing reports and information to facilitate review by supervisor and resolving problems of the department faculty and students within the scope of the position. Plan and arrange meetings (School, Department, DGC, BOS, and BOF) under general instructions from supervisor, communicate arrangements to appropriate individuals. Prepare minutes of the meeting.
• Event Management: Arrange seminars. Conduct MS Thesis defense presentations. Conduct Ph.D. Synopsis presentations. Arrange Orientation for new students. Done with duty in convocation.

公司标识
Internee
Bank Alfalah Limited
Aug 2016 - Sep 2016 | Jauharabad, Pakistan

I implemented practically what i have learned during my degree.

学历

University of Lahore
哲学硕士, ‎
Management Sciences
Completed
2024
University of the Punjab
学士, 商学士/理学士, BBIT‎
Business Finance
CGPA 3.6/4
2017

技能

熟练 Academic Administration
熟练 Academic Management
初学者 Account Creation
熟练 Account Management
熟练 Achieving Results
熟练 Admin Assistantce
熟练 Analytical Skills
初学者 Budgeting & Forecasting
熟练 Businees Development
初学者 Business Analysis
熟练 Client Dealing 
初学者 Collection Maintenance
中级 Configuration Switches
中级 Conservation Awareness
熟练 Coordination Abilities
熟练 Curriculum Assessment
熟练 Customer Relationship Management
熟练 Customer Satisfaction Management
熟练 Customer Service Skills
初学者 Financial Accounting
中级 Handling Assignments
中级 HR Policies Command
熟练 Human Resource Planninng
中级 Interview Skills Training
熟练 IT Support Responsibilities
熟练 Legal Affairs Management
熟练 Managing Records
中级 Market Knowledge
熟练 MIT Knowledge
熟练 ms oofice
中级 Negotiation Skills
熟练 Nutrition Management:
初学者 of Financial Management
熟练 Opeartions Handling
中级 Oral Written and Communication
熟练 Pulic Dealing
熟练 Records Management
熟练 Relationship Management
中级 RESTful APIs
熟练 School System Management
熟练 Staff Services Management
熟练 Student Administration
熟练 Student Assesment
熟练 Student Counseling
熟练 Time Management 
中级 Warranty Quality Assurance Process
熟练 الأنماط المعمارية

语言

中级 乌尔都语
中级 英语

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