Service-focused, technically skilled, hardworking & supporting professional with strong knowledge and eager to learn new opportunities. Expert interpersonal and communication skills -- known for tactful handling of sensitive and confidential issues. Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency. Skilled relationship builder with the proven ability to work with different personality styles.
Handle ad hoc tasks and projects assigned by manager and DGM.
Identify, prioritizes and effectively completes critical tasks both long term plan related and urgent issues.
Ability to apply common sense understanding carrying out instructions furnished in written, oral and diagram form.
Oversee procurement function including: procurement, central receiving, central mailroom and hazardous material's disposal tracking.
Serve as back up for procurement officer for PO approval and back up for Accounts Receivable Clerk for collections and Debt Set Off.
Training, developing and mentoring staff to maintain an efficient admin team to support business operation, managing budgets, expenses and invoices for administrative function.
Conduct regular & irregular audit to review contractor’s performance (KPI) with inspiration leadership and set up long-term cooperation with them to implement monthly report.
Supervise outsourced contractors on daily work, keep strictly control to their daily day compliance with company procedure (SOP) and rule. Fully responsible for contractor safety training and daily inspection, continually improve contractor safety awareness and performance.
Maintaining effective communication with different level managers in the company in order to bring sufficient and timely administrative support, and maintaining high levels of confidentiality.
Overseeing all administrative functions (shuttle bus, car management, cafeteria, cleaning, security, work order management, survey, and travel management) and related business function (space planning) ensure operations in low cost with high standard to meet company expectation.
Prepared expense reports and corporate presentations.
Prepared staff schedules and ensured timely pay disbursements.
Sourcing, screening and short-listing of candidates as per the needs of the employer.
Researched and communicated with universities, employee’s for referral and internet sites.
Presented administrative support to the Talent Acquisition Manager and the recruitment process.
Headhunting, referencing, screening resumes on various job portals. (Naukri, Indeed and LinkedIn)
Assist a larger team with administrative support as needed such as booking conference rooms, ordering supplies and managing visitor workstations.
Maintain busy calendars, including scheduling meetings, meeting and greeting visitors and clients, answering phones, coordinating conference rooms and meal arrangements.
Handle complex travel itineraries including airline reservations, hotel accommodations, car rental reservations, car service arrangements and driving directions as needed.
Developing business strategies to raise customer’ pool, expand branch traffic towards company products and optimize profitability.
Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff head.
Ensuring a high level of customer’s satisfaction through excellent services.
Update the existing customers with any new schemes, facilities, and services available in the bank.
Maintain the details of all the financial transactions made by the customer.
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Participated in and helped oversee the training of marketing, business process modeling, and analysis.
Developed and led a project review with multi-media animation, which was highly appreciated by the department manager.