概要

pTo work with challenging and reputable organization that will offer ample oppertunities for diversified experience, increasing level of responsibilities and professional growth and gain more experience and knowledge to render better services to the organization./p

工作经历

公司标识
Operations Supervisor
IBEX Global
Feb 2024 - 代表 | Islamabad, Pakistan

•Daily Weekend and Weekly Client Reporting

• Client Coordination

•Manage the Production Floor

•Manage the Team and Stats

•LCM/DCM on Daily Base

•Manage Floor Attendance

•Keep Floor up to date with new Updates
•Manage OFF Days and Shifts of Agents on Daily Base

公司标识
Acting Team Lead
IBEX Global
Aug 2021 - Feb 2024 | Islamabad, Pakistan

Promoted to Acting Team Lead

Manage the Production Floor
Manage the Team and Stats
LCM/DCM on Daily Base
Manage Floor Attendance
Keep Floor up to date with new Updates
Manage OFF Days and Shifts of Agents on Daily Base 

公司标识
Customer Services Executive
IBEX Global
Mar 2020 - Aug 2021 | Islamabad, Pakistan

Manage large amounts of inbound calls in a timely manner
Follow communication scripts  when handling different topics
Identify customers  needs, clarify information, research every issue and provide solutions and/or alternatives
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

公司标识
Senior Client Relation Executive
Envision Travel & Tours
Nov 2019 - Mar 2020 | Islamabad, Pakistan


Letting customers know about other products the company offers.
Conducting business reviews to ensure clients are satisfied with their products and services.
Building and maintaining relationships with clients and key personnel within customer companies
Create marketing and social media compaigns and strategies, Content ideation and implementation schedules
Collect customers data and analysis interactions and visits,plus uses this information to create comprehensive reports and improve future marketing starategies and compaigns
Reports progress to senior marketing management
Researches and moniters activity of company competitors
Face to face marketig 

公司标识
F.C Dealer/Cashier
AA Exchange Company Pakistan
Nov 2018 - Oct 2019 | Islamabad, Pakistan


Deal Cash and Foreign Currencies
Home Remittances (Western Union, Money Gram & Ria)
Telegraphic Transfer
Branch-less Banking
Maintain Accounts
Posting Entries from Journal to Ledger
Accepting Payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Balancing the cash register and generating reports for credit and debit sales
Make Computerized Invoicing
Solve Queries of Customers

公司标识
Cashier/Counter Clerk
Habib Qatar International Exchange Company (Pvt) Ltd.
Feb 2017 - Nov 2018 | Gujranwala, Pakistan


Deal Cash and Foreign Currencies
Home Remittances (Western Union, Money Gram & Ria)
Telegraphic Transfer
Branch-less Banking
Maintain Accounts
Accepting Payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Balancing the cash register and generating reports for credit and debit sales
Posting Entries from Journal to Ledger
Make Computerized Invoicing

公司标识
Sales Man
Roy Garments
Oct 2014 - Aug 2016 | Gujranwala, Pakistan


Public Dealing
Garments Items Sales
Product Knowledge
Sales Expert
Baby and Baba Product
Children Product
Jeans and Shirts

公司标识
Assistant Accountant
Zain Auto Parts Inds.
Oct 2013 - Sep 2014 | Gujranwala, Pakistan


Maintain Accounts Record
Posting Entries from Journal to Ledger
Labour Attendance and Payroll Vouchers
Production Record
Complete Orders and Dispatch
Make Computerized Invoicing

学历

Allama Iqbal Open University (AIOU)
学士, 贸易学士, B.Com‎
Commerce
所占比重 0%
2024
Virtual University of Pakistan
短课程, ‎
FREELANCING
Completed
2024
Virtual University of Pakistan
短课程, ‎
Virtual Assistant
Completed
2024
Gujranwala Board
中级/A级, 贸易学学生, I. COM‎
Accounting
等级 C
2014
City Standard High School
大学入学/0级, , ‎
Biology
2011

技能

中级 Excel
熟练 Accounting
中级 Accounts Management Sklis
熟练 Admin Tasks
初学者 Amazon
熟练 Aseptic Technique Knowledge
熟练 Bank Management
熟练 Basic Computer Skills
熟练 Basic Software Knowledge
熟练 BBQ Knowledge
熟练 Binding Knowledge
熟练 Call Center Experience
熟练 Call Handling
熟练 Cash Collection
熟练 Cash Flow Management
熟练 Cash Handling
熟练 Client Dealing
熟练 Complaint Management
熟练 Computer Profcient
中级 Configuration Switches
熟练 Coordination Skillss
熟练 Customer Communication Skills
熟练 Customer Dealing
熟练 Customer Service Orientation
熟练 Customer Service Skills
中级 Ecom Assistant
中级 eCommerce Knowledge
中级 Email List Management
中级 Email Writing Skills
熟练 Employee Commitment
熟练 End to End Sales
中级 ERP Command
初学者 Esty
熟练 Feedback Assessment
中级 Field Marketing
熟练 Field Supervision
熟练 File Management
熟练 Financial Management Skills
熟练 Flexible Approach
中级 Fluency in English
中级 Fluent in English And Urdu
中级 Follow Hygiene Standards
中级 Front Office Support
熟练 Geolocation Knowledge
中级 Good English Listening
熟练 Handling Assignments
中级 Hardware Installation
熟练 HFO Operations Handling
熟练 Honest and Punctual
熟练 Hospitality Knowledge

语言

熟练 旁遮普语
熟练 乌尔都语
中级 英语