pTo work with challenging and reputable organization that will offer ample oppertunities for diversified experience, increasing level of responsibilities and professional growth and gain more experience and knowledge to render better services to the organization./p
•Daily Weekend and Weekly Client Reporting
• Client Coordination
•Manage the Production Floor
•Manage the Team and Stats
•LCM/DCM on Daily Base
•Manage Floor Attendance
•Keep Floor up to date with new Updates
•Manage OFF Days and Shifts of Agents on Daily Base
Promoted to Acting Team Lead
Manage the Production Floor
Manage the Team and Stats
LCM/DCM on Daily Base
Manage Floor Attendance
Keep Floor up to date with new Updates
Manage OFF Days and Shifts of Agents on Daily Base
Manage large amounts of inbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Letting customers know about other products the company offers.
Conducting business reviews to ensure clients are satisfied with their products and services.
Building and maintaining relationships with clients and key personnel within customer companies
Create marketing and social media compaigns and strategies, Content ideation and implementation schedules
Collect customers data and analysis interactions and visits,plus uses this information to create comprehensive reports and improve future marketing starategies and compaigns
Reports progress to senior marketing management
Researches and moniters activity of company competitors
Face to face marketigÂ
Deal Cash and Foreign Currencies
Home Remittances (Western Union, Money Gram & Ria)
Telegraphic Transfer
Branch-less Banking
Maintain Accounts
Posting Entries from Journal to Ledger
Accepting Payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Balancing the cash register and generating reports for credit and debit sales
Make Computerized Invoicing
Solve Queries of Customers
Deal Cash and Foreign Currencies
Home Remittances (Western Union, Money Gram & Ria)
Telegraphic Transfer
Branch-less Banking
Maintain Accounts
Accepting Payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Balancing the cash register and generating reports for credit and debit sales
Posting Entries from Journal to Ledger
Make Computerized Invoicing
Public Dealing
Garments Items Sales
Product Knowledge
Sales Expert
Baby and Baba Product
Children Product
Jeans and Shirts
Maintain Accounts Record
Posting Entries from Journal to Ledger
Labour Attendance and Payroll Vouchers
Production Record
Complete Orders and Dispatch
Make Computerized Invoicing