概要

Upbeat, highly persuasive and customer service-oriented professional with 6+ years of experience in call center industry . Well-spoken and friendly team player who is equipped with practical problem-solving skills. Accustomed to working professionally and efficiently in team-oriented, fast-paced environments. Demonstrated telephone etiquette along with proven listening skills and keen attention to detail. 

工作经历

公司标识
Supervisor-Trainer-Team Lead
Taxis
Aug 2017 - 代表 | Lahore, Pakistan


Working as Executive Customer Support operator in Uk taxis based in (Milton Keynes, Northampton, Wellingborough, Bedford, Towcester, Kettering, London and other cities)

公司标识
TSR
EMC BPO
Jan 2017 - Aug 2017 | Lahore, Pakistan

Working as a TSR agent at Energy campaign.

公司标识
CSR/CASE VERIFIER
Black Arrow Communications
Feb 2014 - Sep 2016 | Lahore, Pakistan

Worked as a CSR dual dailing campaign

公司标识
CSR
Pakistan Telecommunication Company Limited (PTCL)
Feb 2013 - Feb 2014 | Lahore, Pakistan

学历

University of the Punjab
学士, 商学士/理学士, BS (hon's) in Economics‎
economics, mathematics, statistics
CGPA 2.62/4
2017
Punjab Group of Colleges
中级/A级, 理学院(工程预科), FSC Pre eng‎
Mathematics Physics Chemistry
所占比重 78%
2014
Lahore Gramar School
大学入学/0级, 科学, Matriculation‎
Mathematics Physics Chemistry
所占比重 81%
2012

技能

中级 Chat Support
熟练 Client
熟练 Client Handling
熟练 Client Services
熟练 Communication Skill
熟练 Conservation Awareness
熟练 Email List Management
中级 Email Support
熟练 Inbound Call Center
熟练 Record Keeping
熟练 Soft Skills
熟练 Supervisory Experience
熟练 Sweeping Knowledge
初学者 المهارات الهاتفية
熟练 عمليات خدمة العملاء

语言

熟练 英语

Muhammad 联系人

Maheen Naeem
786 Enterprises