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概要
Versatile professional with experience in program coordination, customer support, and operations. Currently serving as Assistant Program Coordinator at Lincoln Corner Pakistan (U.S Embassy project), where I lead event planning, stakeholder engagement, and content development. Formerly a Senior Customer Support Associate at Touchstone Communications, excelling in customer service, issue resolution, and team collaboration. Previous experience as an Operations Assistant at Dopasi Foundation, with a focus on vendor management, financial oversight, and process improvement. Skilled in project management, communication, and resource optimization, with a strong commitment to enhancing efficiency and delivering results.
项目
工作经历
Assistant Program Coordinator
• Coordinate and execute a variety of programs and events at Lincoln Corner NUST.
• Collaborate with the Program Coordinator, providing strategic input for concept notes, reports, and overseeing planning, logistics, and execution of workshops, seminars, and cultural activities.
• Build strong relationships with the university community and external stakeholders, ensuring smooth communication.
• Develop content for promotional materials and multimedia platforms, while supporting administrative tasks and managing budgets and resources.
• Focus on continuous improvement, enhancing program quality and fostering a dynamic, inclusive environment.
Senior Associate
• Lead in delivering exceptional customer experiences.
• Handle inquiries, resolve issues, and provide product or service information efficiently.
• Utilize customer support platforms proficiently while maintaining accurate records.
• Engage with customers across phone, email, and live chat, showcasing empathy and problem-solving skills.
• Collaborate with internal teams to escalate complex issues and offer feedback for process improvements.
• Ensure high-quality service to boost customer satisfaction and retention.
Operations Assistant
• Provided operational support by coordinating meetings, managing vendor relations, and maintaining organized documentation.
• Contributed to team-building and recruitment efforts, fostering a positive work environment.
• Focused on financial recordkeeping, inventory management, and budget analysis to optimize resources.
• Identified opportunities for process improvement, enhancing efficiency across operations.
• Managed administrative tasks, engaged with stakeholders, and professionally represented the NGO to support its mission.
