Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
Versatile professional with experience in program coordination, customer support, and operations. Currently serving as Assistant Program Coordinator at Lincoln Corner Pakistan (U.S Embassy project), where I lead event planning, stakeholder engagement, and content development. Formerly a Senior Customer Support Associate at Touchstone Communications, excelling in customer service, issue resolution, and team collaboration. Previous experience as an Operations Assistant at Dopasi Foundation, with a focus on vendor management, financial oversight, and process improvement. Skilled in project management, communication, and resource optimization, with a strong commitment to enhancing efficiency and delivering results.
پراجیکٹس
تجربہ
Assistant Program Coordinator
• Coordinate and execute a variety of programs and events at Lincoln Corner NUST.
• Collaborate with the Program Coordinator, providing strategic input for concept notes, reports, and overseeing planning, logistics, and execution of workshops, seminars, and cultural activities.
• Build strong relationships with the university community and external stakeholders, ensuring smooth communication.
• Develop content for promotional materials and multimedia platforms, while supporting administrative tasks and managing budgets and resources.
• Focus on continuous improvement, enhancing program quality and fostering a dynamic, inclusive environment.
Senior Associate
• Lead in delivering exceptional customer experiences.
• Handle inquiries, resolve issues, and provide product or service information efficiently.
• Utilize customer support platforms proficiently while maintaining accurate records.
• Engage with customers across phone, email, and live chat, showcasing empathy and problem-solving skills.
• Collaborate with internal teams to escalate complex issues and offer feedback for process improvements.
• Ensure high-quality service to boost customer satisfaction and retention.
Operations Assistant
• Provided operational support by coordinating meetings, managing vendor relations, and maintaining organized documentation.
• Contributed to team-building and recruitment efforts, fostering a positive work environment.
• Focused on financial recordkeeping, inventory management, and budget analysis to optimize resources.
• Identified opportunities for process improvement, enhancing efficiency across operations.
• Managed administrative tasks, engaged with stakeholders, and professionally represented the NGO to support its mission.
