ICT Operations Business services professional with strong stakeholder engagement skills and a results-driven attitude. More than 19 years experience working with development, multinational private organizations, with enable to increase visibility within the organization and drive efficiencies by making cost-saving measures that increase profits and offer a greater return on investment. Managed ICT Operations able to work in multicultural multidisciplinary environments. Result Oriented, Articulate communicator can fluently speak the language of business, people, and technology, blending professional expertise with interpersonal skills. Customer-oriented priority setting mindset demonstrated abilities in establishing and maintaining effective working relationships through soft and hard skills.
- Represent and promote the interests of the company via external conferences and meetings
- Creating In and out bound marketing strategies
- Implementation of Digital marketing methodology
- Managing staff for sales, marketing & social media activity keeping company values
- Sales plans to grow income in target user market and geographic sectors
Principal strategist who orchestrated all bottom-line factors including budgeting, planning, and deployment of IT/TC (IT and Telecommunications) systems aligned with business needs, in accordance with WFP corporate IT standards.
Manage all endeavors related with data delivery and documentation supporting procurement of IT/TC equipment and services at and in line with WFP rules and regulations. Establish technical specifications and tender documents, and manage contracts with service providers, to facilitate procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations. Demonstrate keen attention to details for gathering data and generating accurate and timely reports of IT procurement activities for both goods and services. Achieved economic effects by reviewing and prioritizing purchasing requests, to support the procurement of IT goods and services, at lowest cost to WFP. Delivered sterling support auditing of procurement activities by collating the necessary information for recommendations to be responded to appropriately to ensure conformity with compliance rules.
Key Accomplishments:
• Actively demonstrated project leadership skills and successfully negotiated business expectations on IT deliverables under strict budget costs, accomplished IT Capacity Building project life-cycle from initiation to successful implementation for Ministry of National Food Security.
• Rendered expertise to manage IT Procurement Life cycle for 7.5 years. (Order management starting from Planning, management approval, purchase requisition/purchase order, inventory update & delivery of IT goods).
• Saved over 30,000 $ against Internet services LTA’s annually by renegotiating contracts, provided internet services LTA to UN agencies based in Islamabad and saved up to 50% of their existing MRC.
Upheld superior level of skills to develop and implement the system in Help desk area to maintain comprehensive and accurate documentation that accords fully with established policies, standards, procedures and guidelines.
Contributed to team effort by improving customer support by swiftly responding to queries and handling complaints. Created and deployed best practices through the entire technical support process, built synergy with staff members, assisted in highlighting areas of improvement.
Key Accomplishments:
• Orchestrated all bottom-line factors to launch IT Satisfaction survey with help of Operation Manager, consistently recognized by management and awarded for best individual performer in IT operations team.
• Awarded for Managing DR situations twice worked as internal office IT Service Desk Lead in tough time delivery.
• Kept IT support at higher end & Increased customer satisfaction by 15% (75% to 90%)
• Enhanced operational efficiency by addressing the team work issues and reduced response time by 10%.