概要

I find joy in helping others.

If you asked me why I was working where I was 10 years ago I would have likely said that I worked out of a necessity to earn a living; however, as time has gone on and I've looked back on the things I've done there is always one consistency - service to others. Lifting others comes in many forms whether it's bringing someone their favorite meal as a server, boosting energy through events and celebrations, or helping someone to take control of their health and life outcomes. I find that I bring the most passion to situations where I have the opportunity to be of assistance and I aspire to learn as much as I can to continue my growth and journey.

I look forward to adapting my past experiences in data management, and customer service/support to work alongside our community.

项目

Emailing project EU
Installation Target

工作经历

公司标识
Management Information Systems Specialist/ MIS Specialist
Cedar Financial
May 2022 - 代表 | Lahore, Pakistan

I joined Cedar Financial as MIS Specialist. Major Responsibilities Clients review and verify for further proceedings. Debtor card verification and case review for collections. Clients and debtor card entry in the company’s software. Debtor files Batch process on MS Excel (Data Cleaning) + (Sequences) all kinds of excel work. Compliance letter verifications and approval for letter procedures. Company’s software backend work and coordinate with IT department regarding all kinds of issues. USA-based judgments, petitions, bankruptcy reviews, and all legal work according to US laws. Statute of limitations reviews and acknowledgment of the clients regarding their cases. And Another responsibility is Tracing, Tracing domestic and international debtors through social media and Company provided Software. Knowledge of social media as well as tracing detailed reports. Lead generation for the company’s debtors and clients. Client Success Management Email correspondence with clients regarding any kind of case issues or report to other Concern CSM departments for the requirements.

公司标识
Quality Assurance Specialist/Team Lead
Skill Sets Onilne
Apr 2020 - May 2022 | Lahore, Pakistan

Our company is IT based in San Ramon, California with an operational office Located in Lahore, Pakistan. I am managing a team of 20 people to ensure Quality Assurance by Researching Data with company requirements, conducting meetings along with team and company officials, and Error finding and giving solutions. Handling email campaigns US and EU. Managing Email replies as well maintain bounce backs.

公司标识
Customer Service Officer
Maxim Agri (Pvt) Ltd
Jun 2020 - Jan 2022 | Lahore, Pakistan

Area Sales Officer -ASO Company changes my role after good performance in Research Center and moved me to Feed Sales Department. I am handling Lahore area Dealer/ Franchise/ Distributor and farmer network. Retention, New Customer Engage, Survey, public dealing. Market visit and support to Dealer/ Franchise/ Distributor.Customer Service Representative I was Managing Daily Visit Reports of Sales Team which i has to verify and record keeping. Handling inbound sales information and complain calls. Doing daily outbound calls. Survey Calling, Cold Calling. 

公司标识
Customer Care Representative
Pakistan Telecommunication Company Limited (PTCL)
Jul 2015 - Mar 2018 | Lahore, Pakistan

Started as inbound Customer Care Officer and promoted to outbound agent. Entertain customers with Pre-Sales and After Sales Services. Achieve daily order Targets. Try to resolve Customer basic Issues. After good Performers promoted to Outbound Sales. Well Trained for BNCC, Siebel CRM, PCRM, ICMS, AAA Portal, RMS for Billing, SMS portal, Form Builder, Cisco IP Communicator, CTI, i-Mail, Information Browser. Correspondence (E-mails/ Telephonic Reply with boss concern.) Generate Quotations of Sales. Deliver Daily Reports. Develop Market Relations. 

公司标识
Office Assistant/Purchase Manager
Apex Marketing Co Pvt. Ltd
Jan 2012 - Jan 2015 | Lahore, Pakistan

I joined Apex Marketing co as Office Assistant/Purchase Manager, My basic duties were data entry for all the market visits on daily basis. Telephonic Duty (Receive incoming calls and generate calls to customers.) Correspondence (E-mails)

公司标识
Team Manager
Multi Media Technologies (MMT)
Sep 2019 - Jun 2024 | Wana, Pakistan

I joined Multi Media Technologies as Team Manager. I my basic duties Correspondence (E-mails/ Telephonic), and Team Management. And Deliver Daily updates to company management and detain Major. Installation and maintenance of CCTV cameras and control room management.  Achieve daily and monthly Targets. Site Complain Handling. Stock taking and issuance to meet requisition. Cash handling. Hiking to visit site. Manage Requisitions. Living arrangements.

公司标识
Sales Manager
China Pak International
Apr 2019 - Jun 2024 | Lahore, Pakistan

I joined China Pak International as Sales Manager based in Lahore Hall road. My basic duties were Correspondence (E-mails/ Telephonic), Sales and billing. Deliver Daily Reports to Head office. Develop Market Relations and maintain company good image. Achieved daily and monthly targets. Entertain customers with Pre-Sales and After Sales Services. Customer Complain Handling. Visit Market on Daily Basis as per PJP Plan. Stock Deployment and stock taking. Cash Handling and Ledger Verification.

公司标识
Display Center and Customer Care Manager / Inventory Manager
Space Technologies
Mar 2018 - Jun 2024 | Lahore, Pakistan

I joined Space Tech as Display Center and Customer Care Manager located in hall road, Lahore i was handling Telephonic Duty (manage inbound and outbound calls to existing and new customers.), Correspondence (E-mails), Generate Quotations of Sales on spot sales. i was managing office Requirements. I have to Deliver Daily Reports on Email and Whats app to HQ. Managing DVR of Display Center. Collection of warranty claim product and forward to concern team and take follow up until complain close, Managing HR Admin duties of Display Center. Present Monthly Expense Report. Sales Staff handling of Central Lahore. Manage Inventory and stock taking on weekly basis. Issuance of stock and to maintain stock availability. Monthly meeting presentation.

学历

Noah Fleming Consulting & Co
证书, ‎
Customer Service: Problem Solving And Troubleshooting
Completed
2022
Udemy Microsoft Excel Introduction from Udemy Online Education Platform
证书, ‎
Excel
Completed
2021
Hatching good quality chicks common practices and alternative concepts from MSD Animal Health Poultry UK
证书, ‎
Poultry & Livestock
Completed
2021
University of the Punjab
学士, 艺术学士, ‎
Arts
CGPA 4.0/5
2018
Punjab Group of Colleges New Muslim Town Lahore
中级/A级, 艺术学士, Bachelors countinue‎
Physical Education & Sports
2015

技能

熟练 B2B Sales
熟练 Email Management
熟练 billing
熟练 Customer Service Excellence standard
熟练 focused
熟练 problem solver
熟练 A Calming Presence
熟练 Ability to Use Positive Language
熟练 Academic Researching
中级 Access Control Sales Supervisor
中级 Account Creation
中级 Account Management =
熟练 Account Sales Strategies
熟练 Accounts Administration
熟练 Accounts / Manager
熟练 Active Learning
中级 Activity Based Costing
熟练 Adaptive Leadership
熟练 Admin Analysis
熟练 Admin Assistantce
熟练 Administration Knowledge
熟练 Admirative Assistance
中级 Adobe Photoshop 
熟练 Aesthetic Procedures Knowledge
熟练 Agricultural Machinery Knowledge
熟练 AI Programs
熟练 Always Willing to Learn
中级 Amazon Listing
中级 American Accent
中级 American Acssant
熟练 Amin Management
熟练 Analytic Reporting
熟练 Analytic Thinking
中级 Analytical Bent of Mind
熟练 Analytical Skills
熟练 Android Management
熟练 Appliance Repairing
熟练 Appointment Scheduling
熟练 Appraisal Skills
初学者 Arabic Reading Skills
初学者 Arabic Writing Skills
熟练 Aseptic Technique Knowledge
熟练 Attendance Management
熟练 attractive
熟练 Audit Assignment Handling
熟练 Audit Management
熟练 Audit Reports Management
熟练 Automobile Knowledge
熟练 B2B
熟练 B2B Business Development

语言

中级 Saraiki
熟练 旁遮普语
熟练 英语
熟练 乌尔都语