خلاصہ

I find joy in helping others.

If you asked me why I was working where I was 10 years ago I would have likely said that I worked out of a necessity to earn a living; however, as time has gone on and I've looked back on the things I've done there is always one consistency - service to others. Lifting others comes in many forms whether it's bringing someone their favorite meal as a server, boosting energy through events and celebrations, or helping someone to take control of their health and life outcomes. I find that I bring the most passion to situations where I have the opportunity to be of assistance and I aspire to learn as much as I can to continue my growth and journey.

I look forward to adapting my past experiences in data management, and customer service/support to work alongside our community.

پراجیکٹس

Emailing project EU
Installation Target

تجربہ

کمپنی کا لوگو
Management Information Systems Specialist/ MIS Specialist
Cedar Financial
مئی ۲۰۲۲ - موجودہ | Lahore, Pakistan

I joined Cedar Financial as MIS Specialist. Major Responsibilities Clients review and verify for further proceedings. Debtor card verification and case review for collections. Clients and debtor card entry in the company’s software. Debtor files Batch process on MS Excel (Data Cleaning) + (Sequences) all kinds of excel work. Compliance letter verifications and approval for letter procedures. Company’s software backend work and coordinate with IT department regarding all kinds of issues. USA-based judgments, petitions, bankruptcy reviews, and all legal work according to US laws. Statute of limitations reviews and acknowledgment of the clients regarding their cases. And Another responsibility is Tracing, Tracing domestic and international debtors through social media and Company provided Software. Knowledge of social media as well as tracing detailed reports. Lead generation for the company’s debtors and clients. Client Success Management Email correspondence with clients regarding any kind of case issues or report to other Concern CSM departments for the requirements.

کمپنی کا لوگو
Quality Assurance Specialist/Team Lead
Skill Sets Onilne
اپریل ۲۰۲۰ - مئی ۲۰۲۲ | Lahore, Pakistan

Our company is IT based in San Ramon, California with an operational office Located in Lahore, Pakistan. I am managing a team of 20 people to ensure Quality Assurance by Researching Data with company requirements, conducting meetings along with team and company officials, and Error finding and giving solutions. Handling email campaigns US and EU. Managing Email replies as well maintain bounce backs.

کمپنی کا لوگو
Customer Service Officer
Maxim Agri (Pvt) Ltd
جون ۲۰۲۰ - جنوری ۲۰۲۲ | Lahore, Pakistan

Area Sales Officer -ASO Company changes my role after good performance in Research Center and moved me to Feed Sales Department. I am handling Lahore area Dealer/ Franchise/ Distributor and farmer network. Retention, New Customer Engage, Survey, public dealing. Market visit and support to Dealer/ Franchise/ Distributor.Customer Service Representative I was Managing Daily Visit Reports of Sales Team which i has to verify and record keeping. Handling inbound sales information and complain calls. Doing daily outbound calls. Survey Calling, Cold Calling. 

کمپنی کا لوگو
Customer Care Representative
Pakistan Telecommunication Company Limited (PTCL)
جولائی ۲۰۱۵ - مارچ ۲۰۱۸ | Lahore, Pakistan

Started as inbound Customer Care Officer and promoted to outbound agent. Entertain customers with Pre-Sales and After Sales Services. Achieve daily order Targets. Try to resolve Customer basic Issues. After good Performers promoted to Outbound Sales. Well Trained for BNCC, Siebel CRM, PCRM, ICMS, AAA Portal, RMS for Billing, SMS portal, Form Builder, Cisco IP Communicator, CTI, i-Mail, Information Browser. Correspondence (E-mails/ Telephonic Reply with boss concern.) Generate Quotations of Sales. Deliver Daily Reports. Develop Market Relations. 

کمپنی کا لوگو
Office Assistant/Purchase Manager
Apex Marketing Co Pvt. Ltd
جنوری ۲۰۱۲ - جنوری ۲۰۱۵ | Lahore, Pakistan

I joined Apex Marketing co as Office Assistant/Purchase Manager, My basic duties were data entry for all the market visits on daily basis. Telephonic Duty (Receive incoming calls and generate calls to customers.) Correspondence (E-mails)

کمپنی کا لوگو
Team Manager
Multi Media Technologies (MMT)
ستمبر ۲۰۱۹ - ستمبر ۲۰۲۴ | Wana, Pakistan

I joined Multi Media Technologies as Team Manager. I my basic duties Correspondence (E-mails/ Telephonic), and Team Management. And Deliver Daily updates to company management and detain Major. Installation and maintenance of CCTV cameras and control room management.  Achieve daily and monthly Targets. Site Complain Handling. Stock taking and issuance to meet requisition. Cash handling. Hiking to visit site. Manage Requisitions. Living arrangements.

کمپنی کا لوگو
Sales Manager
China Pak International
اپریل ۲۰۱۹ - ستمبر ۲۰۲۴ | Lahore, Pakistan

I joined China Pak International as Sales Manager based in Lahore Hall road. My basic duties were Correspondence (E-mails/ Telephonic), Sales and billing. Deliver Daily Reports to Head office. Develop Market Relations and maintain company good image. Achieved daily and monthly targets. Entertain customers with Pre-Sales and After Sales Services. Customer Complain Handling. Visit Market on Daily Basis as per PJP Plan. Stock Deployment and stock taking. Cash Handling and Ledger Verification.

کمپنی کا لوگو
Display Center and Customer Care Manager / Inventory Manager
Space Technologies
مارچ ۲۰۱۸ - ستمبر ۲۰۲۴ | Lahore, Pakistan

I joined Space Tech as Display Center and Customer Care Manager located in hall road, Lahore i was handling Telephonic Duty (manage inbound and outbound calls to existing and new customers.), Correspondence (E-mails), Generate Quotations of Sales on spot sales. i was managing office Requirements. I have to Deliver Daily Reports on Email and Whats app to HQ. Managing DVR of Display Center. Collection of warranty claim product and forward to concern team and take follow up until complain close, Managing HR Admin duties of Display Center. Present Monthly Expense Report. Sales Staff handling of Central Lahore. Manage Inventory and stock taking on weekly basis. Issuance of stock and to maintain stock availability. Monthly meeting presentation.

تعلیم

Noah Fleming Consulting & Co
سرٹیفیکیشن, ‎
Customer Service: Problem Solving And Troubleshooting
مکمل
2022
Udemy Microsoft Excel Introduction from Udemy Online Education Platform
سرٹیفیکیشن, ‎
Excel
مکمل
2021
Hatching good quality chicks common practices and alternative concepts from MSD Animal Health Poultry UK
سرٹیفیکیشن, ‎
Poultry & Livestock
مکمل
2021
University of the Punjab
بیچلرز, بیچلرز ان آرٹس, ‎
Arts
CGPA 4.0/5
2018
Punjab Group of Colleges New Muslim Town Lahore
انٹرمیڈیٹ / اے لیول, بیچلرز ان آرٹس, Bachelors countinue‎
Physical Education & Sports
2015

پیشہ ورانہ مہارتیں

ماہر B2B Sales
ماہر Email Management
ماہر billing
ماہر Customer Service Excellence standard
ماہر focused
ماہر problem solver
ماہر A Calming Presence
ماہر Ability to Use Positive Language
متوسط Access Control Sales Supervisor
متوسط Account Creation
متوسط Account Management =
ماہر Accounts Administration
ماہر Accounts / Manager
ماہر Active Learning
متوسط Activity Based Costing
ماہر Adaptive Leadership
ماہر Admin Analysis
ماہر Admin Assistantce
ماہر Administration Knowledge
ماہر Admirative Assistance
متوسط Adobe Photoshop 
ماہر Aesthetic Procedures Knowledge
ماہر Agricultural Machinery Knowledge
ماہر AI Programs
ماہر Always Willing to Learn
متوسط Amazon Listing
متوسط American Accent
متوسط American Incessant
ماہر Amin Management
ماہر Analytic Reporting
ماہر Analytic Thinking
متوسط Analytical Bent of Mind
ماہر Analytical Skills
ماہر Android Management
ماہر Appliance Repairing
ماہر Appointment Scheduling
ماہر Appraisal Skills
ابتدائی Arabic Reading Skills
ابتدائی Arabic Writing Skills
ماہر Aseptic Technique Knowledge
ماہر Attendance Management
ماہر attractive
ماہر Audit Assignment Handling
ماہر Audit Management
ماہر Audit Reports Management
ماہر Automobile Knowledge
ماہر B2B
ماہر B2B Business Development
ماہر B2C
متوسط Banking Clause Knowledge

زبانیں

متوسط سرائیکی
ماہر پنجابی
ماہر انگریزی
ماہر اردو