概要

Objective:
To be a part of an organization, where I can enhance my knowledge, learn much more, improve my technical skills and achieve success through hard work.

Professional Experience:

- Sr. Technical Support Engineer at AcmeTel LLC (Mar 2017 up-to date)
- VOS 5000 Soft Switch, Digitalk VoIP Peering Manager

- NGN Core Network Engineer at PTCL (Sep 2014 - Feb 2017)
- Huawei NGN C5 SoftX3000 (Core Network)

Education:
MSc Telecommunication Engineering || UET Taxila
BSc Electrical Engineering || UET Taxila

工作经历

公司标识
Sr. Technical Support Engineer – Voice Wholesale Operations
AcmeTel FZC UAE (Zeta Technologies Private Ltd)
Mar 2017 - 代表 | Islamabad, Pakistan

AcmeTel being one of the largest carriers of international voice traffic with more than 150 interconnects around the globe including leading LDIs & Operators offer services including voice inbound/ outbound transit using VoIP Platforms offering core routes to Pakistan, India, Bangladesh, UAE, Saudi Arabia, Iran, Nigeria, Sudan, Yemen, Eritrea & Turkey.

Products:
• VOS 5000 Soft Switch (Wholesale Operations)
• Digitalk VoIP Peering Manager 5.0.1.3 (Wholesale Operations)
• Zendesk (NOC Ticket Portal)
• Softphone, Testing tools (Arptel, X-lite)

Responsibilities:
• Complete Management/ Operations of VOS5000 & Digitalk VPM.
• Routing management, Provisioning of A-Z routing e.g. LCR, Percentage routing, Distribution routing, ANI based routing, Carrier group distribution, Capacity based routing.
• Diagnose & escalate network issues & coordinate with various stakeholders such as Customer/ Vendors/ Suppliers for earlier resolution.
• Management of capacities to the carriers as per commercial guidelines.
• Ensuring maximum port utilization as per commercial's targets.
• Traffic ports monitoring, Alarm monitoring, Carrier balance monitoring, Network performance monitoring, Fault handing, Customer complaint handling, QoS Monitoring.
• Preparation of hourly traffic reports, Daily reports, weekly reports for VoIP traffic.
• New Interconnect addition, testing and commissioning, Capacity enhancement activities, CDR Reconciliation with billing teams for new interconnects.
• Analyzing Call Data Records (CDRs) and pointing out the technical reasons for issues bugs and errors such as High PDD, Low ACD, Low ASR, FAS issue etc.
• Coordination with different internal/external departments/customers for Head-to-Head testing to resolve issues related to (Codec, ASR, ACD, FAS, Voice Quality, Echo etc.).

公司标识
NGN Core Network Engineer – Voice Services
Pakistan Telecommunication Company Limited (PTCL)
Sep 2014 - Feb 2017 | Rawalpindi, Pakistan

Huawei NGN C5 SoftX3000 (Core Network)

Products:
• Huawei NGN SoftX3000, iGWB , UMG8900
• iManager N2000 Fixed Network Integrated Management System

Responsibilities:
• Operations & Management of Class 5 VoIP Network (Huawei NGN C5 SoftX3000).
• Coordination with different departments of PTCL (Transmission , Switching , IGE , PIE , MMBB , NGN , OFS , GPON , NOC , Billing).
• Coordination with Switching teams of CMOs (Mobilink, Zong, Warid , Ufone, Telenor) & LLOs (NTC, NayaTel).
• Coordination with vendor regarding day-to-day system issues, SRs creation, Boards replacements to ensure smooth service flow.
• E1s testing, addition & resolution of faulty E1s with CMOs & PTCL exchanges.
• Troubleshooting in case of any range or number is not getting dialed from NGN numbers by activating the traces (ISUP, SIP depending upon protocol used by caller/ callee). If any MSAN, MSAG, UMG is down then check its status by activating H248 trace and ping results.
• Monitoring alarms of all the devices, MSAGs, MSANs and UMGs and ensuring that these all are working normal.
• Activate different Traffic Tasks on daily basis in different direction and monitor the traffic statistics.
• Creation & Routing of different prefixes with different TGs.

学历

UET Taxila
哲学硕士, MSc Telecommunication Engineering‎
Telecommunication Engineering
Completed
2019
UET Taxila
学士, Bachelors in Engineering, BSc Electrical Engineering‎
Electrical Engineering
CGPA 3.1/4
2014

技能

初学者 Accounts Administration
熟练 Analytical Skills
熟练 Commercial
中级 Commercial Planning
熟练 Conservation Awareness
中级 Cooordination Skills
熟练 Core Switching
熟练 Creative Desing Skills
熟练 Device Configuration
熟练 Diagnostics
熟练 Fault Handling
熟练 First Level IT Support
熟练 Handling Assignments
熟练 Monitoring
熟练 Operations Management
熟练 Process Operations Handling
熟练 provisioning
熟练 Record Keeping
熟练 Reporting / Analysis
中级 Sals Trainer
熟练 SIP Testing
熟练 Support
熟练 Support (Also International Support
熟练 support (International Support)
熟练 Tbricklaying
熟练 Technical Assistance
中级 Technical Writing
中级 VAS
熟练 Voice Wholesale Operations
熟练 VoIP
中级 Wireshark 

语言

中级 旁遮普语
熟练 普什图语
熟练 乌尔都语
熟练 英语

Faisal 联系人

Asad Mujeeb
Capital TV
Rameez Shahzad
Jaffer Business Systems Pvt Ltd
Awais Asghar
University of Engineering and Technology UET Taxila
SUMBUL SULTANA
Pakistan Aeronautical Complex (PAC)