خلاصہ

Objective:
To be a part of an organization, where I can enhance my knowledge, learn much more, improve my technical skills and achieve success through hard work.

Professional Experience:

- Sr. Technical Support Engineer at AcmeTel LLC (Mar 2017 up-to date)
- VOS 5000 Soft Switch, Digitalk VoIP Peering Manager

- NGN Core Network Engineer at PTCL (Sep 2014 - Feb 2017)
- Huawei NGN C5 SoftX3000 (Core Network)

Education:
MSc Telecommunication Engineering || UET Taxila
BSc Electrical Engineering || UET Taxila

تجربہ

کمپنی کا لوگو
Sr. Technical Support Engineer – Voice Wholesale Operations
AcmeTel FZC UAE (Zeta Technologies Private Ltd)
مارچ ۲۰۱۷ - موجودہ | Islamabad, Pakistan

AcmeTel being one of the largest carriers of international voice traffic with more than 150 interconnects around the globe including leading LDIs & Operators offer services including voice inbound/ outbound transit using VoIP Platforms offering core routes to Pakistan, India, Bangladesh, UAE, Saudi Arabia, Iran, Nigeria, Sudan, Yemen, Eritrea & Turkey.

Products:
• VOS 5000 Soft Switch (Wholesale Operations)
• Digitalk VoIP Peering Manager 5.0.1.3 (Wholesale Operations)
• Zendesk (NOC Ticket Portal)
• Softphone, Testing tools (Arptel, X-lite)

Responsibilities:
• Complete Management/ Operations of VOS5000 & Digitalk VPM.
• Routing management, Provisioning of A-Z routing e.g. LCR, Percentage routing, Distribution routing, ANI based routing, Carrier group distribution, Capacity based routing.
• Diagnose & escalate network issues & coordinate with various stakeholders such as Customer/ Vendors/ Suppliers for earlier resolution.
• Management of capacities to the carriers as per commercial guidelines.
• Ensuring maximum port utilization as per commercial's targets.
• Traffic ports monitoring, Alarm monitoring, Carrier balance monitoring, Network performance monitoring, Fault handing, Customer complaint handling, QoS Monitoring.
• Preparation of hourly traffic reports, Daily reports, weekly reports for VoIP traffic.
• New Interconnect addition, testing and commissioning, Capacity enhancement activities, CDR Reconciliation with billing teams for new interconnects.
• Analyzing Call Data Records (CDRs) and pointing out the technical reasons for issues bugs and errors such as High PDD, Low ACD, Low ASR, FAS issue etc.
• Coordination with different internal/external departments/customers for Head-to-Head testing to resolve issues related to (Codec, ASR, ACD, FAS, Voice Quality, Echo etc.).

کمپنی کا لوگو
NGN Core Network Engineer – Voice Services
Pakistan Telecommunication Company Limited (PTCL)
ستمبر ۲۰۱۴ - فروری ۲۰۱۷ | Rawalpindi, Pakistan

Huawei NGN C5 SoftX3000 (Core Network)

Products:
• Huawei NGN SoftX3000, iGWB , UMG8900
• iManager N2000 Fixed Network Integrated Management System

Responsibilities:
• Operations & Management of Class 5 VoIP Network (Huawei NGN C5 SoftX3000).
• Coordination with different departments of PTCL (Transmission , Switching , IGE , PIE , MMBB , NGN , OFS , GPON , NOC , Billing).
• Coordination with Switching teams of CMOs (Mobilink, Zong, Warid , Ufone, Telenor) & LLOs (NTC, NayaTel).
• Coordination with vendor regarding day-to-day system issues, SRs creation, Boards replacements to ensure smooth service flow.
• E1s testing, addition & resolution of faulty E1s with CMOs & PTCL exchanges.
• Troubleshooting in case of any range or number is not getting dialed from NGN numbers by activating the traces (ISUP, SIP depending upon protocol used by caller/ callee). If any MSAN, MSAG, UMG is down then check its status by activating H248 trace and ping results.
• Monitoring alarms of all the devices, MSAGs, MSANs and UMGs and ensuring that these all are working normal.
• Activate different Traffic Tasks on daily basis in different direction and monitor the traffic statistics.
• Creation & Routing of different prefixes with different TGs.

تعلیم

UET Taxila
ایم فل, MSc Telecommunication Engineering‎
Telecommunication Engineering
مکمل
2019
UET Taxila
بیچلرز, , BSc Electrical Engineering‎
Electrical Engineering
CGPA 3.1/4
2014

پیشہ ورانہ مہارتیں

ابتدائی Accounts Administration
ماہر Analytical Skills
ماہر Commercial
متوسط Commercial Planning
ماہر Conservation Awareness
متوسط Cooordination Skills
ماہر Core Switching
ماہر Creative Desing Skills
ماہر Device Configuration
ماہر Diagnostics
ماہر Fault Handling
ماہر First Level IT Support
ماہر Handling Assignments
ماہر Monitoring
ماہر Operations Management
ماہر Process Operations Handling
ماہر provisioning
ماہر Record Keeping
ماہر Reporting / Analysis
متوسط Sals Trainer
ماہر SIP Testing
ماہر Support
ماہر Support (Also International Support
ماہر support (International Support)
ماہر Tbricklaying
ماہر Technical Assistance
متوسط Technical Writing
متوسط VAS
ماہر Voice Wholesale Operations
ماہر VoIP
متوسط Wireshark 

زبانیں

متوسط پنجابی
ماہر پشتو
ماہر اردو
ماہر انگریزی

آپ کن کمپنیز کی پیروی کر رہے ہیں

مزید دیکھیے

Faisal آپکے جاننے والے

Asad Mujeeb
Capital TV
Rameez Shahzad
Jaffer Business Systems Pvt Ltd
Awais Asghar
University of Engineering and Technology UET Taxila
SUMBUL SULTANA
Pakistan Aeronautical Complex (PAC)