• Operations Front of the house.
• Handle guest complaints and reply to their feedback whether written or oral.
• Ensure that a high level of guest service is maintained at all times.
• Operations Back of the house
• Assigning cleaning tasks at opening/closing restaurant.
• Preparing Production Projection for entire day.
• Managing staff and providing them with feedback
• Training and motivating staff encourage them to achieve targets (sales & mystery shopper, etc.)
• Ensure that proper hygiene and grooming are met.
• Ensure that SOPs are followed and maintained
• Maintaining Delivery Section on SOS.
• Ensure timely deliveries under 30 with in trade area.
• Assigning Delivery Riders/Dispatcher as per shift.
• Preparing all office related reports.
• Ordering and receiving POS Material, Commissary, Bakery, and Frozen Items.
• Organizing and supervising the staff shifts.
• Ensure fair and equitable discipline, yet complying with company regulations.
• Ensure that faults and defects are reported to General Manager.
• Ensure that the operating equipment is used properly and not abused.
• Inventory counts.
• Ensuring restaurant is ready for each and every business day.
• Ensure that operation is running smoothly with no problem.
• Ensure operational checklist has been done.
• Ensure effective communication by attending meetings as required and holding staff meetings on a daily / weekly basis to impart information.

 Supervision at all stations by conducting Figure 8 Walk
• Excel at scheduling employees and delegating weekly tasks
• Maintaining the all record books (Audit Till, Combo Summary, Discount & Refund Summary, Dough Sheet, Pre-Mix, Operating Excellence, Charges Summary, Safe Count, Dine-in Observation, Daily Shift Assignment
• Coach all TM's to follow proper procedures according Yum’s Standards
• Managing the store inventory and the ordering of supplies may be required according daily Product Projection.
• Planning and organizing daily PREP Plan by forecasting previous Sales, Dates, Events, Occasions, Celebrations, Weather
• Assigning tasks BOH & FOH and cross-train at off-peak days/hours
• Approach Customers for GES for improving and maintain (QA), (CSL), (FSCC), (ACE)

 Execute store operations during scheduled shifts. Organizes opening and closing duties as assigned.
 Looking after at point of sale (POS) so that if cashiers makes wrong transaction or cause any other technical problem, so I may help them by solving it.
 Monitor and ensure staff is following their work timings.
 Scheduling staff’s weekly off day by time table.
 Merchandising on different departments on floor to make sure that every rack is full of goods.
 Checking the good’s quantity on display with their prices, barcodes on it, and replace the damaged stock to warehouse.
 Training new employed, guiding them properly about the environment standard, rules & regulations.
 Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
 Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to staff on shift to ensure operational needs are met at high level.
 Communicate with IT Department, HR Department & Director to inform them for issues and guiding them for necessary changes, solutions so that the problem can be solved.
 Advising on forthcoming product developments and discussing special
promotions.
 Greeting customers & satisfying the existing and new customers to develop more business.

 Creating vendor accounts with all information in software.
 Warehousing, purchasing procedures, forms and inventory procedures.
 The efficient utilization of space, ensuring quality, budgetary targets and environmental objectives are met.
 Prepare receiving reports involving vendor, number of cartons, purchase order number, bill of landing etc.
 Getting back-up support from Software House on the telephone & internet.
 Record keeping, making purchase requisition form, purchase order, goods receiving notes, bar codes printing, article generation, categorizing product, branch issue & return notes.
 Checking quantity of goods, gross and net amount, sales taxes and discounts, scheme, bonus, trade offer, previous prices.
 Preparing financial reports that are concerned to sales, record and purchases.
 Managing Administrative tasks and office duties. Mail functions of internal and external.
 Prepare receiving reports involving vendor, number of cartons, purchase order number, bill of landing etc.
 Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely.
 Responsible to receive deliveries packages from departments to purchase order number, date, value of contents and how package was dispatched.
 Problems solving concerning damaged/expired goods.