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概要
An energetic and enthusiastic team player having experience in telecom industry possessing technical, communication and management skills. My completion of post-graduation in Electrical Engineering has also developed good research expertise. As competent in dealing with company operations having a clear, logical mind with practical approach in problem solving and a drive to see things through completion.
项目
工作经历
NOC Executive
Key Responsibilities:
• Faults management, monitoring and ticketing through various tools.
• Managing escalations to ensure that fault is rectified in accordance with NOC process.
• Providing site access / work order for up-gradation, maintenance and planned outage.
• Verify resolution and update the record for the network fault.
• Coordination with vendors to follow up the trouble ticket till its rectification.
• Documentation and managing office activities.
• Ensuring all NOC tools are working properly.
• End to end management of NOC operations.
Management Associate
Key Responsibilities:
• Field visits to monitor network maintenance of cable break down.
• Accessing faults duration and providing new connection through Customer Relation Management (CRM) software.
• Administrating and supporting field teams for faults rectification.
• Resolving customer complaints regarding service issues.
• Office management, reporting and participating at various ongoing projects.
• Coordination with supervisor’s and field teams in providing required daily output.
Internee
Key Responsibilities:
• Understanding of operating systems installed at PTV.
• Monitoring in master control room (MCR).
• Controlling the audio and video consoles during TV shows.
