Import Shipping Operations along with communication protocol with customers, shipping lines, Airlines, for tracking, Arrival, Vessel Schedule, Gate in and out information. Problem Solving, Administration, Teamwork, Coordination with Merchandisers. Organizing DHL Courier Desk for All Inbound and Outbound Documents and Parcels booking on daily basis, keeping all tracking record on excel sheet and maintaining record, responding all courier related queries. Online booking on DHL + SAP based. Coordination with internal and external customers.

a) Responsible for coordinating with internal and external stakeholders regarding various aspects of     Order Management and Logistics. b) Ensuring orders are processed internally in a timely manner and submitted to the assigned vendors within the agreed turnaround time (TAT).  c) Providing periodic update to the partners about the status of their orders as each milestone is achieved (PO acknowledgement, Order submission, Expected Packing Date-EPD, Arrival of Shipment at Destination and Scheduling Delivery). d) Coordinating with Freight Forwarders and Service providers in order to ensure timely movement, customs clearance and delivery of the shipment within the agreed deadlines. e) Working with authorities in the GCC to obtain local approvals required to clear IT equipment as part of order fulfillment process.  
f) Closely coordinating with local sales team to make necessary logistical arrangements in order to cater for constantly changing market requirements and evolving industry standards.   

Customer Services. Operations Management for Ship tankers operation. Email reporting. Documentation. Business Communication.

Customer Services.
Import Air and Ocean Operations routine tasks
Shipping Documets checking.
Communicated with DHL Global offices. Airline and Shipping line offices. Broker.