Providing manpower and consultancy services locally and internationally.

• Pro actively establish relationships with managers and leaders in assigned business units to ensure employee relation’s (ER) best practices are followed including: full cycle performance management, progressive discipline, employee coaching/feedback and ethical policy application
• Maintain the necessary level of business and financial understanding about the business units’ financial position, near and mid-range people plans, culture and its market competitors
• Partner with business leaders to effectively identify, recruit, develop and retain high potential talent across the organization
• Work closely with management and employees to improve engagement and retention, build morale, strengthen cross functional connections, foster reward and recognition activities
• Provide guidance and input on business, organizational, high potential & talent, and succession planning
• Continually take initiative to identify and anticipate HR needs and collaborate with key stakeholders to implement improvements

• Responsible for Recruitment, Conducting Interviews and Employee Orientation.
• Performing TNA, conducting training programs, internal/external workshops and developing testing methods and techniques.
• Performing Job Evaluations, Making KPIs/KRAs and Performance Assessments.
• Handling Compensation, Appraisals, Incentives, Gratuity, EEO, Health Insurance and other employee benefits related matters.
• Monitoring, Analyzing, measuring and developing HR Metrics.
• Keeping HR Database (HRIS), attendance and Leave Records up-to-date.
• Responsible for Internal Audits (ISO 9001:2008), developing SOPs and managing QMS as per ISO processes and procedures.
• Organizing recreational and social activities for culture, attitude and employee welfare.
• Health and Safety compliance and first aid provision to the employees.
• Building Corporate Level Relations for making GAP Analysis and Rapport building.
• Meeting with the clients and participating in Seminars, Conferences and Job/Career fairs.

• Responsible for mentoring, timely recruitments, compensation and benefits, retention and 360 degree performance evaluations.
• Provided and conducted several soft skills training programs.
• To handle all escalations and ensuring optimal resolution to the benefit of all parties involved within the company SOPs.
• Designing knowledgebase for UK, Australia and China based projects i.e., Vodafone, One Bill Telecom, CM Pak and managing the whole project of Green Engineering, Australia.
• Coordinating with the project managers to provide an aligned and comprehensive service to the business.

• Consulting with Executive Director to make sure about the strategy acquiescence with appropriate rules and regulations.
• Conducting Training programs and workshops for industry professionals.
• HR Strategies, Employee recruitment and implementation of quality procedures.
• Placing online advertisements and organizing assessment tests.
• Arranging trainings and development programs for employees.
• Identifying SWOT analysis to ensure consistent and fair discipline processes.

• Training Support Executvies about VOPIUM (Mobile application) and handling escalations.
• Churn management and Leadership in providing knowledgebase on features i.e., Wi-Fi/3G calling, Web IM, Web Dialer etc.
• Staying up to date with all the latest mobile and application technologies.
• Providing live supervision to employees over chats, emails and calls.
• Designing manuals, making SOPs and application rating development.

• Conducting interviews and analyzing candidate’s capacity for customer care specialization.
• Making HR policies, monitoring and evaluation of employees.
• Supervising employees on projects based in USA, UK, Germany and Australia.
• Worked with the CEO in new ideas generation, for upcoming global projects.
• Direct response to clients of the world leading telecom companies i.e., Total Call International, Metrics, E-Pay, Send Global and TeleCents.
• Providing technical support and order placement of POS Terminals in USA.