I am supervising a complete area of Lahore and its suburbs.

Working as sales executive.
Receives inbound sales and customer services calls from US customers and dealing them accordingly.
Providing them the services as per their requirements professionally.

• Working in Operations as OG 3.
• Identify customer needs and refer customers to appropriate banking services.
• Consistent performer with a strong track record, positive attitude, with ability to handle assignments under high pressure.
• Balance cash and advice supervisors of cash position or discrepancies.
• Replenish ATM.
• Make fact sheets and balance ATM.
• Supports the sales team in achieving their targets.
• Answer customer inquiries.
• Cross selling of different products i.e VDC’s, Credit cards, Investment, Bancassurance, Car4u etc.
• Managing branch events i.e. bi-annually closing dinners.
• Specialize in personnel administration, public relations and advertising or information systems.

• Rendered my services in Quality Check Department.
• On the production floor create tax certificates collecting information from the county’s tax collector.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
• Contributes to team effort by accomplishing related results as needed.
• After a month, due to the best quality was promoted in quality control department.

• Worked as a customer support executive.
• Reroute customer calls to appropriate sales personnel.
• Prepare research and survey reports for top sales management.
• Manage, monitor and schedule customer's appointment with sale team.
• Manage day-to-day administrative responsibilities associated with role.
• Prepare sales reports
• Awarded best agent of the week twice did 41 & 46 sales

• Enjoyed being a supervisor/recruiter and handled a team of twelve (12) agents.
• Handling problems and assisting sales with high quality and professional standards.
• Interact with different vendors for procurement of required materials.
• Meet established productivity goals: sales, call handling time, records accuracy
• Deliver training sessions.
• Conduct interviews.
• Commission setup and benefits being provided on achieved targets & appraisals.
• Handling of the total procedure of procuring of different products, starting from purchase requisition to the GRN.

• As a TSR for Duct Cleaning Canada.
• Rendered services for UK mobiles as TSR.
• Awarded as the best agent of the month.
• Follow up with services being provided at the best.
• Collect feedback from customers after the job is done.
• Reference collections for future use.