概要

• Responsible for maintaining a high level of professionalism with clients and working to
• establish a positive rapport with every caller.
• • Update customer information in the customer service database during and after each call.
• • Work with the management team to stay updated on product knowledge and be informed
• of any changes in company policies.
• • Impact the company’s bottom line by problem solving and turning frustrated clients into
• repeat customers.
• • Dealt with Customer requests and queries in order facilitate them amicably.
• • Responsible for receiving complaint, logging into internal database in order to streamline
• the complaint management process.
• • Investigate and provide proper feedback at the counter level in order to provide the
• resolution effectively.
• • Able to deliver the knowledge to other team members and new comers.
• • Provide the report to our Manager on daily basis regarding the cellphone receiving at each
• counter.
• • Involve in Company’s promotion offers and guide the customers accordingly.
• • Able to work in a pressure oriented environment in order to resolve the customer concern
• on a win/win situation.
• • Prioritize and manage the work load effectively
• • Helping to develop and implement a customer service policy for an entire service center
• • Held training sessions in order to convey the policies and procedures and customer care representatives