概要

I am a versatile and dedicated professional with experience in mechanical engineering, food service management, and intelligence operations. I have a Bachelor of Arts degree from Allama Iqbal Open University and an Associates degree from Dr A.Q Khan Institute of Technology. I have worked as a Mechanical Technician at PAEC Chashma Nuclear Power Plant Unit-2, where I was part of a team that ensured the safe and efficient operation of the nuclear reactor. I have also managed the daily operations of Almasoon Hotel & Restaurant, where I delivered high-quality service to the guests and staff. Currently, I am working as a Security Officer / Intelligence Officer at the Intelligence Bureau, where I am responsible for ensuring the safety and security of the premises, personnel, and assets under my supervision. I am also skilled in collecting, analyzing, and disseminating intelligence information to support decision-making processes. I have a diverse skill set that includes leadership, communication, critical thinking, problem-solving, and decision-making. I am fluent in English, Urdu, Saraiki, Arabic, and Hindi. I am passionate about cricket, football (soccer), and traveling. I enjoy learning new things and exploring new places. I am looking for a stimulating role where I can leverage my skills and knowledge to drive positive change and exceed organizational goals.

工作经历

公司标识
Intelligence Officer/ Security Officer/ Head Constable
Intelligence Bureau
Mar 2018 - 代表 | Lahore, Pakistan

During this Job I am responsible for ensuring the safety and security of the premises, personnel, and assets under my supervision. Iam Also Expert In collecting, analyzing, and disseminating intelligence information to support decision-making processes. I also Expert In conducting covert operations to gather intelligence information. My experience in thisrole has equipped me with a diverse skill set that includes leadership, communication, critical thinking, problem-solving, and decision-making. I have also gained valuable experience in risk management, threat assessment, and crisis management .,Conducted intelligence gathering and analysis to support security operations and investigations, Supervised and trained a team of security personnel,ensuring compliance with security policies and procedure, Coordinated with other intelligence and security agencies to share information and resources, Responded to security incidents and emergencies, providing guidance and assistance, Prepared and maintained security reports and documentation.

公司标识
Hospitality/ Customer Service Manager
Almasoon Hotel & Restaurant
Sep 2015 - Mar 2018 | Mian Walli, Pakistan

As the manager of Almasoon Hotel & Restaurant, I was responsible for overseeing the daily operations of the hospitality business from September 08 2015 to March 14 2018. I demonstrated my punctuality, hard work, and commitment to excellence in delivering high-quality service to the guests and staff. I was proficient in performing various duties, such as managing budgets, hiring and training employees, resolving customer complaints, and ensuring compliance with health and safety regulations. I also established a positive and respectful rapport with my seniors and colleagues, and contributed to the growth and reputation of the hotel and restaurant.As a hospitality manager at Almasoon Hotel and Restaurant, I also had to deal with various customer issues on a daily basis. I always used care and empathy to understand their problems and find the best solutions for them. For example, when a guest complained about the noise from the construction site next to the hotel, I apologized sincerely and offered them a free upgrade to a quieter room. I also gave them a complimentary breakfast voucher and a discount coupon for their next stay. I followed up with them the next day to make sure they were satisfied and happy. The guest appreciated my gesture and left a positive review on TripAdvisor. This is just one of the many examples of how I used care and empathy to resolve customer issues and create loyal customers.

公司标识
Mechanical Technician
PAEC Chashma Nuclear Power Plant 2
Aug 2011 - Aug 2015 | Mian Walli, Pakistan

As a Mechanical Technician at PAEC (Chashma Nuclear Power Plant Unit-2), I was part of a team that ensured the safe and efficient operation of the nuclear reactor. I worked on daily wages basis from 12-08-2011 to 24.08.2015, performing various tasks such as installing, maintaining, repairing, and testing mechanical equipment and systems. I was always punctual and hard working, and I learned quickly from my seniors and colleagues. I demonstrated a high level of commitment and professionalism in my work, and I earned the respect and appreciation of my supervisors and peers. I gained valuable experience and skills in the f ield of nuclear power generation, and I am confident that I can contribute to the success of any organization that I join.

学历

Allama Iqbal Open University (AIOU)
学士, 艺术学士, B.A‎
Arts Subjects ( Economics Sociology Geography Modern Islamic World)
等级 B
2019
Pakistan Board of Technical Education Lahore
大专, 3 Years Associate Engineering Degree‎
Mechanical technology
Completed
2011
PAEC MODEL College For Boys Chashma (FBISE ISLAMABAD)
大学入学/0级, 科学, Matriculation‎
Science
所占比重 65%
2008

技能

熟练 Accident Investigation
熟练 Asset Management
熟练 Branch Administration
熟练 Caretaker
熟练 Counter Intelligence
熟练 COUNTER TERRORISM
熟练 Customer Dealing 
熟练 Customer Interaction Management (CIM)
熟练 Customer Satisfaction Management
熟练 Customer Service
熟练 Customer Service Management
熟练 Customer Service Skills
熟练 Customer Success
熟练 Cyber Security
熟练 Documentation
熟练 Guest Service Management
熟练 IT Skills
熟练 MS Excel
熟练 MS Office
熟练 MS Word
熟练 Negotiation Skills
熟练 Preventive Maintenance
熟练 Report Writing
熟练 Sales Performance
熟练 Security Operations
熟练 SOPs
熟练 Supervision
熟练 Team Building
熟练 Team Co-ordination
熟练 Team Leading
熟练 Technical
熟练 Threat Assessment And Mitigation

语言

中级 印度语
初学者 阿拉伯语
熟练 乌尔都语
熟练 英语