خلاصہ

I am a versatile and dedicated professional with experience in mechanical engineering, food service management, and intelligence operations. I have a Bachelor of Arts degree from Allama Iqbal Open University and an Associates degree from Dr A.Q Khan Institute of Technology. I have worked as a Mechanical Technician at PAEC Chashma Nuclear Power Plant Unit-2, where I was part of a team that ensured the safe and efficient operation of the nuclear reactor. I have also managed the daily operations of Almasoon Hotel & Restaurant, where I delivered high-quality service to the guests and staff. Currently, I am working as a Security Officer / Intelligence Officer at the Intelligence Bureau, where I am responsible for ensuring the safety and security of the premises, personnel, and assets under my supervision. I am also skilled in collecting, analyzing, and disseminating intelligence information to support decision-making processes. I have a diverse skill set that includes leadership, communication, critical thinking, problem-solving, and decision-making. I am fluent in English, Urdu, Saraiki, Arabic, and Hindi. I am passionate about cricket, football (soccer), and traveling. I enjoy learning new things and exploring new places. I am looking for a stimulating role where I can leverage my skills and knowledge to drive positive change and exceed organizational goals.

تجربہ

کمپنی کا لوگو
Intelligence Officer/ Security Officer/ Head Constable
Intelligence Bureau
مارچ ۲۰۱۸ - موجودہ | Lahore, Pakistan

During this Job I am responsible for ensuring the safety and security of the premises, personnel, and assets under my supervision. Iam Also Expert In collecting, analyzing, and disseminating intelligence information to support decision-making processes. I also Expert In conducting covert operations to gather intelligence information. My experience in thisrole has equipped me with a diverse skill set that includes leadership, communication, critical thinking, problem-solving, and decision-making. I have also gained valuable experience in risk management, threat assessment, and crisis management .,Conducted intelligence gathering and analysis to support security operations and investigations, Supervised and trained a team of security personnel,ensuring compliance with security policies and procedure, Coordinated with other intelligence and security agencies to share information and resources, Responded to security incidents and emergencies, providing guidance and assistance, Prepared and maintained security reports and documentation.

کمپنی کا لوگو
Hospitality/ Customer Service Manager
Almasoon Hotel & Restaurant
ستمبر ۲۰۱۵ - مارچ ۲۰۱۸ | Mian Walli, Pakistan

As the manager of Almasoon Hotel & Restaurant, I was responsible for overseeing the daily operations of the hospitality business from September 08 2015 to March 14 2018. I demonstrated my punctuality, hard work, and commitment to excellence in delivering high-quality service to the guests and staff. I was proficient in performing various duties, such as managing budgets, hiring and training employees, resolving customer complaints, and ensuring compliance with health and safety regulations. I also established a positive and respectful rapport with my seniors and colleagues, and contributed to the growth and reputation of the hotel and restaurant.As a hospitality manager at Almasoon Hotel and Restaurant, I also had to deal with various customer issues on a daily basis. I always used care and empathy to understand their problems and find the best solutions for them. For example, when a guest complained about the noise from the construction site next to the hotel, I apologized sincerely and offered them a free upgrade to a quieter room. I also gave them a complimentary breakfast voucher and a discount coupon for their next stay. I followed up with them the next day to make sure they were satisfied and happy. The guest appreciated my gesture and left a positive review on TripAdvisor. This is just one of the many examples of how I used care and empathy to resolve customer issues and create loyal customers.

کمپنی کا لوگو
Mechanical Technician
PAEC Chashma Nuclear Power Plant 2
اگست ۲۰۱۱ - اگست ۲۰۱۵ | Mian Walli, Pakistan

As a Mechanical Technician at PAEC (Chashma Nuclear Power Plant Unit-2), I was part of a team that ensured the safe and efficient operation of the nuclear reactor. I worked on daily wages basis from 12-08-2011 to 24.08.2015, performing various tasks such as installing, maintaining, repairing, and testing mechanical equipment and systems. I was always punctual and hard working, and I learned quickly from my seniors and colleagues. I demonstrated a high level of commitment and professionalism in my work, and I earned the respect and appreciation of my supervisors and peers. I gained valuable experience and skills in the f ield of nuclear power generation, and I am confident that I can contribute to the success of any organization that I join.

تعلیم

Allama Iqbal Open University (AIOU)
بیچلرز, بیچلرز ان آرٹس, B.A‎
Arts Subjects ( Economics Sociology Geography Modern Islamic World)
درجہ B
2019
Pakistan Board of Technical Education Lahore
ڈپلوما, 3 Years Associate Engineering Degree‎
Mechanical technology
مکمل
2011
PAEC MODEL College For Boys Chashma (FBISE ISLAMABAD)
میٹرک / او لیول, سائنس, Matriculation‎
Science
فی صد 65%
2008

پیشہ ورانہ مہارتیں

ماہر Accident Investigation
ماہر Asset Management
ماہر Branch Administration Skills
ماہر Caretaker
ماہر Client Dealing 
ماہر Counter Intelligence
ماہر COUNTER TERRORISM
ماہر Customer Interaction Management (CIM)
ماہر Customer Satisfaction Management
ماہر Customer Service
ماہر Customer Service Management
ماہر Customer Service Skills
ماہر Customer Success
ماہر Cyber Security
ماہر Documentation
ماہر Growth Analysis
ماہر Guest Service Management
ماہر IT Skills
ماہر MS Excel
ماہر MS Office
ماہر Negotiation Skills
ماہر Preventive Maintenance
ماہر Report Writing
ماہر Sales Performance
ماہر Security Operations
ماہر SOPs
ماہر Supervision
ماہر Team Building
ماہر Team Co-ordination
ماہر Team Leading
ماہر Technical
ماہر Threat Assessment And Mitigation

زبانیں

متوسط ہندی
ابتدائی عربی
ماہر اردو
ماہر انگریزی