A professional Electrical Engineer seeking a position to advance my professional skills by
implementing my knowledge and persuasion skills within an organization that proritizes internal promotion where I can grow exponentially.
Enter Description
Customer Care Representative.
Assigning relevant tickets to Huawei Engineers.
Communicating with other members of the operations team, such as field operators, maintenance personnel, and supervisors.
Establishing conferences between the concerned customers and Huawei technical engineers.
Reporting issues within the given SLA.
Working as Access Engineer in Customer Service department and supporting PTCL the client. Maintaining the services of PTCL such as voice, HSI, NMS & IPTV.Also gained knowledge about edge network devices of Huawei such as DSLAM, MSAG & OLT, Their basic hardware and configurations.
Worked onsite at King Hamad Medical University (KHU) in chukshahzad, Islamabad.