概要

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative at CBC, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

工作经历

公司标识
Team Leader / Supervisor
Backupsolutions
Feb 2021 - Jul 2024 | Lahore, Pakistan


Campaigns- Energy, AT&T, Spectrum, Home warranty etc.
Led and supervised teams across multiple US campaigns, ensuring seamless execution and achievement of sales and SEO targets.
Guided and mentored team members in both sales and SEO, driving performance improvements and campaign success.
Maintained high standards of quality and efficiency, contributing to the overall growth and success of the campaigns.

公司标识
Junior SEO
Concept Bean
May 2020 - Jan 2021 | Lahore, Pakistan


Campaigns- Clothing, Bike gears, Mountain bike
Assisted in enhancing SEO ranking for various US projects.
Supported senior SEO specialist in optimizing strategies and execution.

公司标识
Teacher
Umer Science Academy
Oct 2017 - May 2018 | Lahore, Pakistan

Enter Description

学历

Mao College Lahore
中级/A级, 理学院(工程预科), F.Sc Pre-Eng.‎
IT
所占比重 60%
2020

技能

中级 Acquisition Skills
中级 Admission Management
中级 Admissions Counseling
中级 Analyze Problems
中级 B2B Business Development
熟练 B2C
中级 Bargaining Skills
初学者 British Accent
中级 Call Center Development
熟练 Call Handling
中级 Call Headlining
中级 Chat Support Skills
熟练 Client Acquisition Skills
熟练 Client Dealing
中级 Client Dealing 
中级 Client Persuasion
熟练 Client Realtionship Management
中级 Client Relations Management
熟练 Client Relationship Management
熟练 Client Relationships Management
熟练 Cold Calling
熟练 Cold Calling
熟练 Commmunication Skills
熟练 Communication Skills
熟练 Communiocation Skills
熟练 Computer Proficient
熟练 Coordiantion Skills
熟练 Coordination Skills
中级 CRM Analysis
中级 Custom CRM
中级 Customer Acquisition
熟练 Customer Acquisition Skills
中级 Customer Analysis
中级 Customer Care Representation
熟练 Customer Contact Skills
熟练 Customer Dealing
熟练 Customer Interaction Management
熟练 Customer Relationship Management
熟练 Customer Satisfaction Management
中级 Customer Service
中级 Customer Service =
中级 Customer Service Representative
中级 Customer Services
熟练 Customer Success
中级 Customer Support
中级 Data Entry
熟练 Data Management
中级 Dispatch Skills
初学者 E-commerce SEO
熟练 Email Clients

语言

中级 旁遮普语
熟练 乌尔都语
中级 英语