概要

Results-driven and highly skilled Electrical Engineer with over 12 years of experience in the technical field. Expertise in managing customer service operations and ensuring exceptional service delivery.


Currently serving as a Customer Service Manager at Vivo Mobile PVT Ltd, leading a team of professionals to provide top-notch support and enhance customer satisfaction. Proven track record of successfully managing projects, driving process improvements, and delivering exceptional results.

项目

Mitsubishi PLC Control System
DC Drives / AC Drives Installation
5kW Solar Panel Installation

工作经历

公司标识
Manager Customer Serivce
Vivo Mobile PVT Ltd
Jun 2022 - 代表 | Karachi, Pakistan


Maintain service center according to 6S standardization to provide exceptional quality service to visitors.
Provide quality and timely service to user to enhance user experience on after sale services.
Monthly inspection of all the electrical system, electronics devices, UPS Batteries and maintenance tools to ensure smooth work process and ensure safety to the engineer and company property.
Maintain warehouse inventory according to consumption of spare parts and order parts from HO weekly by creating turnover file.
Count daily revenue, enter details to Excel sheet, submit a revenue to bank and share the slip to Coordination Executive according to the date assign by HR Department.
Provide technical solution to the user who visit the service center, on call and to the distributors/dealers related to their queries.

公司标识
Maintenance Engineer
VIVO Mobile
Oct 2019 - Jun 2022 | Karachi, Pakistan


My core job responsibilities are to repair mobile phones, diagnose fault in customer mobile and repair it by hand-to-hand services.
Update customer's record in CRM.
Deal with customer's mobile phone problems and answer customer's inquiries on products and services.
Timely report the difficult problems encountered in the work to the service center manager and track the processing results.
Cooperate with relevant departments and technical manager to collect feedback and track quality problems.
Deal with customer's complaints, professional consultation and technical problems, and guide them to operate correctly to satisfy them completely.

公司标识
Electrical Engineer - Maintenance
Ihsan Safety Wears
Apr 2019 - Aug 2019 | Karachi, Pakistan

Planning and Undertaking schedule maintenance
Commissioning of gloves dipping plant
Responding to breakdown
Diagnosing faults
Creating maintenance procedure

公司标识
Electrical Engineer
Future Soft Group
Sep 2011 - Apr 2019 | Karachi, Pakistan

Replacement of Hoppecke 300Ah 360 Cell in Fertilizer
Company. Also check its internal resistance, impedances
and strap test of every cell under my supervision.
Commissioning of six 50kVA Dual Three Phase Inverter in
K-Electric Bin Qasim Power Station.
Design a control system of wire drawing machine using
right VFD of Delta C2000.
Hands on Experience of PLC Programming (Mitsubishi FX
Series, Siemens S7 400, 300, ABB 800, 400 Fuji and
others) process and control system.
Maintenance electronics equipments (ATS, UPS / SOLAR
inverter, DC/AC DRIVE, CRANES).

学历

Bahria University
学士, , Bachelors of Engineering‎
Electrical
2011
Govt. National College of Science and Arts Bahadrabad.
中级/A级, , ‎
Pre-Engineering
2011

技能

熟练 Alliance Formation
熟练 B2B Business Development
熟练 C++
中级 Cimco
熟练 Client Support Services
熟练 Commercial Business Command
熟练 Conservation Awareness
熟练 Content Partnership
熟练 Corporate IT
中级 Corporate Marketing
熟练 Corporate - Procurement / Administration Departmen
熟练 CubeCart
熟练 Data Management
熟练 Distributors
熟练 Embedded Software
熟练 Establishing Strategic Partnerships
熟练 Fine Art Teaching
熟练 Global Business Development
中级 Government
熟练 Handling Assignments
熟练 High Networth Individuals
熟练 Individuals / Consumers
初学者 International Routes
中级 Lab Knowldge
中级 Live Demo
初学者 Logistics
初学者 Logistics Paper Work Knowledge
熟练 Metallurgical Skills
熟练 Mobile Phone Repair
中级 Organizing Skills
熟练 Partner Development
熟练 Regional Banks
中级 Research & Development
熟练 Rural Markets Knowledge
熟练 Sales Engineering
熟练 Steam Systems
熟练 Thermal Power Plant
熟练 Troubleshooting Skills
熟练 المبيعات الاستراتيجية
熟练 تسويق الشركات
熟练 رسم الآلات

语言

初学者
熟练 乌尔都语
熟练 英语