خلاصہ

Results-driven and highly skilled Electrical Engineer with over 12 years of experience in the technical field. Expertise in managing customer service operations and ensuring exceptional service delivery.


Currently serving as a Customer Service Manager at Vivo Mobile PVT Ltd, leading a team of professionals to provide top-notch support and enhance customer satisfaction. Proven track record of successfully managing projects, driving process improvements, and delivering exceptional results.

پراجیکٹس

Mitsubishi PLC Control System
DC Drives / AC Drives Installation
5kW Solar Panel Installation

تجربہ

کمپنی کا لوگو
Manager Customer Serivce
Vivo Mobile PVT Ltd
جون ۲۰۲۲ - موجودہ | Karachi, Pakistan


Maintain service center according to 6S standardization to provide exceptional quality service to visitors.
Provide quality and timely service to user to enhance user experience on after sale services.
Monthly inspection of all the electrical system, electronics devices, UPS Batteries and maintenance tools to ensure smooth work process and ensure safety to the engineer and company property.
Maintain warehouse inventory according to consumption of spare parts and order parts from HO weekly by creating turnover file.
Count daily revenue, enter details to Excel sheet, submit a revenue to bank and share the slip to Coordination Executive according to the date assign by HR Department.
Provide technical solution to the user who visit the service center, on call and to the distributors/dealers related to their queries.

کمپنی کا لوگو
Maintenance Engineer
VIVO Mobile
اکتوبر ۲۰۱۹ - جون ۲۰۲۲ | Karachi, Pakistan


My core job responsibilities are to repair mobile phones, diagnose fault in customer mobile and repair it by hand-to-hand services.
Update customer's record in CRM.
Deal with customer's mobile phone problems and answer customer's inquiries on products and services.
Timely report the difficult problems encountered in the work to the service center manager and track the processing results.
Cooperate with relevant departments and technical manager to collect feedback and track quality problems.
Deal with customer's complaints, professional consultation and technical problems, and guide them to operate correctly to satisfy them completely.

کمپنی کا لوگو
Electrical Engineer - Maintenance
Ihsan Safety Wears
اپریل ۲۰۱۹ - اگست ۲۰۱۹ | Karachi, Pakistan

Planning and Undertaking schedule maintenance
Commissioning of gloves dipping plant
Responding to breakdown
Diagnosing faults
Creating maintenance procedure

کمپنی کا لوگو
Electrical Engineer
Future Soft Group
ستمبر ۲۰۱۱ - اپریل ۲۰۱۹ | Karachi, Pakistan

Replacement of Hoppecke 300Ah 360 Cell in Fertilizer
Company. Also check its internal resistance, impedances
and strap test of every cell under my supervision.
Commissioning of six 50kVA Dual Three Phase Inverter in
K-Electric Bin Qasim Power Station.
Design a control system of wire drawing machine using
right VFD of Delta C2000.
Hands on Experience of PLC Programming (Mitsubishi FX
Series, Siemens S7 400, 300, ABB 800, 400 Fuji and
others) process and control system.
Maintenance electronics equipments (ATS, UPS / SOLAR
inverter, DC/AC DRIVE, CRANES).

تعلیم

Bahria University
بیچلرز, , Bachelors of Engineering‎
Electrical
2011
Govt. National College of Science and Arts Bahadrabad.
انٹرمیڈیٹ / اے لیول, , ‎
Pre-Engineering
2011

پیشہ ورانہ مہارتیں

ماہر Alliance Formation
ماہر B2B Business Development
متوسط Cimco
ماہر Client Support Services
ماہر Commercial Business Command
ماہر Conservation Awareness
ماہر Content Partnership
ماہر Corporate IT
متوسط Corporate Marketing
ماہر Corporate - Procurement / Administration Departmen
ماہر CubeCart
ماہر Data Management
ماہر Distributors
ماہر Embedded Software
ماہر Establishing Strategic Partnerships
ماہر Fine Art Teaching
ماہر Global Business Development
متوسط Government
ماہر GUI Framework
ماہر Handling Assignments
ماہر High Networth Individuals
ماہر Individuals / Consumers
ابتدائی International Routes
متوسط Lab Knowldge
متوسط Live Demo
ابتدائی Logistics
ابتدائی Logistics Paper Work Knowledge
ماہر Metallurgical Skills
ماہر Mobile Phone Repair
متوسط Organizing Skills
ماہر Partner Development
ماہر Regional Banks
متوسط Research & Development
ماہر Rural Markets Knowledge
ماہر Sales Engineering
ماہر Steam Systems
ماہر Thermal Power Plant
ماہر Troubleshooting Skills
ماہر المبيعات الاستراتيجية
ماہر تسويق الشركات
ماہر رسم الآلات

زبانیں

ابتدائی چینی
ماہر اردو
ماہر انگریزی