Innovative professional with over 17 years of business development, Home Remittance operations, Administration and marketing expertise in different segment with demonstrated initiative, creativity and success. Proactive, leader/manager with experience in multicultural and regional environments.
Excellent leadership, management, oral/written communication, interpersonal, intuitive, and analysis skills.Thrive in both independent and collaborative work environments.Proven track record of increasing revenues, streamlining workflow and creating a team environment to increase productivity.
Specialties- Home Remittance Operations, Business Development, Strategic Tactical Planning, Analytical Problem Solver, Marketing, Services,Network Productivity Retail Management Projects,technology Audit, Mystery shopping program and New Market Initiatives...etc
*Working for all Pakistan Project Sales
* Responsible for effectively communicating project sales offers,
* Following up with clients for deals maturation/healthy relationship management (and keeping them updated on their chosen property concerns)
*Renegotiating property prices with buyers where needed, and defining project KPIs to expedite individual performance levels.
• Day to Day duties of managing Branches staff and all activities
• Overseeing the sales, Operations and Business Development within the branch, including profits and productivity
• Cross checking cash, software entries & balance sheets ensuring that all transactions/dealings are according the rules and regulation of SBP.
• Managing and monitoring all branches activities including home remittance, outward remittance & currency exchange to generate optimum profit
• Ensuring SBP rules and regulations of KYC, AML, EDD, CTR, STR & Due diligences.
• Marketing and advertising of the area is been performed timely near or around branches
• Visits all branches for Business development and Marketing
• Maintained customer and employee contact on the work area to ensure the quality services is being applies
• Set standards when it comes to giving the satisfaction of customers, handling the case of customer complaints which have been escalated from supervisors.
• Appraise the performance of the branch staff in a timely and fair manner
• Ensuring all audit take place smoothly and all statuary requirements by law applicable to the branch are met appropriately whenever applicable
• Responsible for Business Development, Marketing and Merchandising in Region
• Planning and performing operational and Business Development activities
• Responsible for treasury handling & Identifying business process risks in region
• Documenting the database according to compliance rules and regulations
• Developing recommendations and reports based on audits and presenting these ideas to senior management
• Formulating professional development and educational plans for junior staff members
• Planning and allocating resources and individuals in accordance with skills and schedules
• Interact with the surrounding banks and other financial and non-financial institutions of the branches within the defined region in order to promote company’s brand
• Implement and recommend the best practice operations policy and procedures.
• Regular visiting of branches to ensure that operations are being carried out in accordance with company policies and procedures.
• Conduct regular mystery shopping activities within the defined region under advice to the senior management.
• Participate in the special audit of location in accordance with the instruction of Head of Audit along auditors.
• Manage any extraordinary situations involving our branches not limited to issues related to fraud, forgeries, litigations, mishaps and or law enforcement agencies.
• Manage and ensure that all company records and properly maintained in accordance with the company’s record maintenance policy and SBP rules & regulations.
• Undertake periodical training sessions of company’s employees within the defined region on company’s policies, SBP rules and regulations, compliance procedures and business operations.
• Review company’s securities procedures and under advice to the senior management manage the security guards and security systems within the defined region.
• Works to improve an organization’s market position and achieve financial growth
• Looking merchandising and branding material properly presented in branches
• Gradually visiting our branches all over UAE
• Adopting a team approach to work with staff in pursuing common goals.
• Writing reports, providing management with feedback
• Building key customer relationships
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
• Maintain an accurate and current database
• Working on different promotional projects offers by parent remittance companies.
• I am also responsible to fulfill the demands of branch staff and there necessary needs
• Online communication with the banks officials and financial institutions regarding Fund transfers confirmation & current status.
• Ensuring the timely and accurate execution of transactions to Pakistan and Bangladesh beneficiaries’ accounts and cash also.
• Visit all Dormant Locations & Achieving monthly targets
• Develop Audit / Mystery Shopping plan for Authorized locations (WU)
• Check availability of merchandising material at POS
• Working as a liaison between operational departments to stream line operational activities of Western Union.
• Carry out training needs analysis
• Maintaining & Developing Weekly & Monthly activity Reports and Database record
• Delivering training to clients on software usage and documentation guide lines.
• Coordinate with regional head offices for software installation, activation of services, compliance and merchandising.
• Relationship Building; researching the market for updates & aligns company goals to achieve them & churning competition business.
• Attending team meeting and sharing best practice with colleagues
• Developed and managed customer relationships for the bank
• Effective call program is maintained on all allocated relationships and prospects.
• Visiting existing clients at least once in 3 months.
• Attending team meeting and sharing best practice with colleagues
• Prepared all reports required to monitor work progress – daily, weekly and monthly
• Making and recommendation for existing and prospective customers under the various loan products and submit to the appropriate final authority within established turnaround time.
• Understanding the needs of the end customer & providing appropriate financial solutions.
• To ensure customer documentation is complete & in compliance with the bank’s requirements