概要

Innovative professional with over 17 years of business development, Home Remittance operations, Administration and marketing expertise in different segment with demonstrated initiative, creativity and success. Proactive, leader/manager with experience in multicultural and regional environments.

Excellent leadership, management, oral/written communication, interpersonal, intuitive, and analysis skills.Thrive in both independent and collaborative work environments.Proven track record of increasing revenues, streamlining workflow and creating a team environment to increase productivity.



Specialties- Home Remittance Operations, Business Development, Strategic Tactical Planning, Analytical Problem Solver, Marketing, Services,Network Productivity Retail Management Projects,technology Audit, Mystery shopping program and New Market Initiatives...etc

工作经历

公司标识
Project Director
ISMMART Group of Industries
Oct 2023 - 代表 | Islamabad, Pakistan

公司标识
Manager Project Sales
zameen.com
Oct 2020 - Sep 2023 | Multan, Pakistan

*Working for all Pakistan Project Sales
* Responsible for effectively communicating project sales offers,
* Following up with clients for deals maturation/healthy relationship management (and keeping them updated on their chosen property concerns)
*Renegotiating property prices with buyers where needed, and defining project KPIs to expedite individual performance levels.

公司标识
Area Manager South Punjab
Link international exchange co
Mar 2018 - Sep 2020 | Multan, Pakistan

• Day to Day duties of managing Branches staff and all activities
• Overseeing the sales, Operations and Business Development within the branch, including profits and productivity
• Cross checking cash, software entries & balance sheets ensuring that all transactions/dealings are according the rules and regulation of SBP.
• Managing and monitoring all branches activities including home remittance, outward remittance & currency exchange to generate optimum profit
• Ensuring SBP rules and regulations of KYC, AML, EDD, CTR, STR & Due diligences.
• Marketing and advertising of the area is been performed timely near or around branches
• Visits all branches for Business development and Marketing
• Maintained customer and employee contact on the work area to ensure the quality services is being applies
• Set standards when it comes to giving the satisfaction of customers, handling the case of customer complaints which have been escalated from supervisors.
• Appraise the performance of the branch staff in a timely and fair manner
• Ensuring all audit take place smoothly and all statuary requirements by law applicable to the branch are met appropriately whenever applicable

公司标识
Regional Head Lahore
Fairdeal Exchange Company (Pvt.) Ltd
Sep 2016 - Feb 2018 | Lahore, Pakistan

• Responsible for Business Development, Marketing and Merchandising in Region
• Planning and performing operational and Business Development activities
• Responsible for treasury handling & Identifying business process risks in region
• Documenting the database according to compliance rules and regulations
• Developing recommendations and reports based on audits and presenting these ideas to senior management
• Formulating professional development and educational plans for junior staff members
• Planning and allocating resources and individuals in accordance with skills and schedules
• Interact with the surrounding banks and other financial and non-financial institutions of the branches within the defined region in order to promote company’s brand

公司标识
Regional Manager Punjab
AA Exchange Company (Pvt.) Ltd.
Apr 2014 - Jul 2016 | Lahore, Pakistan

• Implement and recommend the best practice operations policy and procedures.
• Regular visiting of branches to ensure that operations are being carried out in accordance with company policies and procedures.
• Conduct regular mystery shopping activities within the defined region under advice to the senior management.
• Participate in the special audit of location in accordance with the instruction of Head of Audit along auditors.
• Manage any extraordinary situations involving our branches not limited to issues related to fraud, forgeries, litigations, mishaps and or law enforcement agencies.
• Manage and ensure that all company records and properly maintained in accordance with the company’s record maintenance policy and SBP rules & regulations.
• Undertake periodical training sessions of company’s employees within the defined region on company’s policies, SBP rules and regulations, compliance procedures and business operations.
• Review company’s securities procedures and under advice to the senior management manage the security guards and security systems within the defined region.

公司标识
Business Development Manager & Operations
Lari Exchange
Feb 2013 - Apr 2014 | Abu Dhabi, United Arab Emirates

• Works to improve an organization’s market position and achieve financial growth
• Looking merchandising and branding material properly presented in branches
• Gradually visiting our branches all over UAE
• Adopting a team approach to work with staff in pursuing common goals.
• Writing reports, providing management with feedback
• Building key customer relationships
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
• Maintain an accurate and current database
• Working on different promotional projects offers by parent remittance companies.
• I am also responsible to fulfill the demands of branch staff and there necessary needs
• Online communication with the banks officials and financial institutions regarding Fund transfers confirmation & current status.
• Ensuring the timely and accurate execution of transactions to Pakistan and Bangladesh beneficiaries’ accounts and cash also.

公司标识
Area Operation Manager
IML Group
Aug 2008 - Dec 2012 | Multan, Pakistan

• Visit all Dormant Locations & Achieving monthly targets
• Develop Audit / Mystery Shopping plan for Authorized locations (WU)
• Check availability of merchandising material at POS
• Working as a liaison between operational departments to stream line operational activities of Western Union.
• Carry out training needs analysis
• Maintaining & Developing Weekly & Monthly activity Reports and Database record
• Delivering training to clients on software usage and documentation guide lines.
• Coordinate with regional head offices for software installation, activation of services, compliance and merchandising.
• Relationship Building; researching the market for updates & aligns company goals to achieve them & churning competition business.
• Attending team meeting and sharing best practice with colleagues

公司标识
Relationship Officer
NBP (National Bank Of Pakistan)
Jan 2006 - Jun 2008 | Multan, Pakistan

• Developed and managed customer relationships for the bank
• Effective call program is maintained on all allocated relationships and prospects.
• Visiting existing clients at least once in 3 months.
• Attending team meeting and sharing best practice with colleagues
• Prepared all reports required to monitor work progress – daily, weekly and monthly
• Making and recommendation for existing and prospective customers under the various loan products and submit to the appropriate final authority within established turnaround time.
• Understanding the needs of the end customer & providing appropriate financial solutions.
• To ensure customer documentation is complete & in compliance with the bank’s requirements

学历

Allama Iqbal Open University (AIOU)
硕士, 工商管理硕士学位, MBA‎
Marketing and Brand Management, Marketing and Financial Management
2010
Allama Iqbal Open Univeristy
学士, 理工学士, BCS‎
Computer Science, Computer Software, Telecom and Computer Engineering
2005
Bahauddin Zakariya University
中级/A级, , F.A General Science‎
General Science
所占比重 62%
2000
Bahauddin Zakariya University
大学入学/0级, , Matric in Science‎
Chemistry, Computer Sciences and Information Technology, Mathematics, Physics
所占比重 70%
1998

技能

熟练 Good Communication • Ability to Get Things
熟练 Accounting
熟练 ACTIVE
熟练 Affiliate Marketing Expertise
熟练 Campaigns
熟练 Competitor Analysis
熟练 Contracts Management
熟练 Coordination
熟练 Corporate Finance
熟练 Corporate Marketing Departments
熟练 Cost Management
熟练 CRM management
熟练 CRM's
熟练 Database Management
熟练 Digital Marketing Manager
熟练 Financial Analysis
熟练 Internet Research Skills
熟练 Quality Management
熟练 Relationship Building
熟练 Remote Working
熟练 SEO
熟练 Social Media Management
熟练 support services Management
熟练 team management.
熟练 Website Management
中级 Wordpress
熟练 Accountability skills
熟练 Analytical Skill
熟练 B2B Marketing Strategy
熟练 Business Strategy
熟练 Computer
熟练 Computer Literacy
熟练 decision making
熟练 Evaluation skills
熟练 Excellent Verbal and Written Communication
熟练 Facebook Advertising
熟练 Import export
熟练 Information Technology
熟练 Inventory Valuation
熟练 IT Skills
熟练 management
熟练 Market knowledge
熟练 negotiation
熟练 Negotiation Skills
熟练 People Skills
熟练 Pinterest
熟练 Planning
熟练 problem solving and organizi
熟练 Reporting
熟练 Resiliant

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语

Muhammad 联系人

Shahid Mahmood
Shadab Textile Mills Limited
AB Shahid
SEBCON Pvt. Limited