概要


Sharp and energetic Sales and Customer Service Representative successful at troubleshooting and handling customer support issues quickly. Bilingual and friendly with active listening, relationship-building, customer service, and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with a successful team.


工作经历

公司标识
Cash Management Officer (Corporate Business Operations)
Jubilee Life Insurance Company Limited
Mar 2020 - 代表 | Karachi, Pakistan


Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Premium collections and Posted payments to accounts and maintained records.
MIS reporting.
Insurance renewals and billings.
Data reconciliation.
Insurance fluctuation, addition, deletion and correction.
OPD limit enhancement.
OPD ASO summary and reporting.

公司标识
Travel Consultant
Dawn International (Call Centre of Dawn Travels Corp USA)
Oct 2018 - Mar 2020 | Karachi, Pakistan

Organized memorable and exquisite travel itineraries such as leisure tours, Hajj, Umrah, and other sightseeing tours for high-level clients, groups, couples, and business executives.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Using Sabre GDS for flight reservations, issuance of e-tickets, date change, cancellation and refunds.
Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements and coordinating with them for ADMs, schedule changes, delays, and cancellations.
Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
Developed process improvements and long-term business strategies through analysis of customer feedback.

公司标识
Sr. Travel Consultant
East & West Technologies Pvt Ltd (Call Center of Star Holidays UK Ltd)
Mar 2015 - Oct 2018 | Karachi, Pakistan


Asked open-ended questions over the phone to better ascertain client needs and arranged travel accommodations for groups, couples, executives, and special needs clients.
Using Worldspan, Abacus & Sabre GDS for flight reservations.
Issuance of e-tickets from vendors and managing their payments.
Dealing date change, cancellation and refunds.
Writing website contents for products and packages.

公司标识
Travel Consultant
InnoValue Consult (Call centre of Flight Hall UK Ltd)
Jul 2014 - Jan 2015 | Karachi, Pakistan


Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Advised clients on visa, passport, and security requirements relating to destinations and creating flight reservation using GDS and airline web portals.
Informed clients of travel policies and utilized preferred vendors to maximize company profits.
Responded and resolved clients' questions, issues, and complaints regarding flight delays, changes, and cancellations.

公司标识
Travel Consultant
Polani Call Centre Pakistan PCCP (Polani Travels Ltd UK)
Apr 2010 - May 2014 | Karachi, Pakistan


Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange, and travel regulations.
Used Sabre and Worldspan GDS to create reservations and print tickets.
Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
Managed web bookings and sensitive personal data with discretion, including credit cards, date of birth and home addresses.
Implemented automated office systems, optimizing client and data communications as well as records management.

公司标识
Customer relation officer
Sense flow (Pvt) Ltd formerly Smilax Solutions (Pvt) Ltd
Jun 2007 - Mar 2010 | Karachi, Pakistan


Worked with clients to address and respond to client and partnership management issues.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing information about services.
Created PowerPoint presentations for business development purposes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Drafted professional memos, letters and marketing copy to support business objectives and growth.

公司标识
Assistant Business Control Department.
ORIX Leasing Pakistan Ltd
Sep 2006 - May 2007 | Karachi, Pakistan


Arrangement of Insurance for new leased vehicles.
Managing Excise and Mortgage Documents.
Maintaining new & existing lease contract files.
Termination of mature and pre-matured lease
Checking of Contract Files and arranging missing documents.
Arranging stamp papers and legal documents from High court.
Supply legal documents to all branches in Pakistan.

学历

IATA (International Air Transport Association)
大专, IATA-UFTAA (Foundation)‎
Travel and Tourism
Completed
2013
PIA Training centre
证书, UFTAA‎
Travel and Tourism
Completed
2012
Khadim Ali Shah Bukhari Institute of Technology
硕士, , Masters in Business Administration‎
Marketing
2011
University of Karachi
学士, , Bachelors in Commerce‎
Financial Accounting
2005
GOVT ISLAMIA SCIENCE COLLEGE
中级/A级, , Faculty of Sciences‎
Biology
2002
KARACHI BOARD
大学入学/0级, , Matriculation in Science‎
Science
2000

技能

中级 Account Mapping
中级 Amin Management
熟练 British Accents
熟练 Client Acquisition Skills
熟练 Client Aquisition
熟练 Client Followup
熟练 Deal Qualification
熟练 Evaluating Risk
熟练 Executive Presentation Skills
中级 Export Development
熟练 Go-to-Market Strategy
熟练 Government Contract Negotiation
初学者 h Operations Management
熟练 Handling Assignments
熟练 Institutional Selling
熟练 International Business Exposure
熟练 Inventory Planning Skills
中级 Key Account Management
中级 Out-licensing
熟练 Pipeline Management
熟练 Pricing Negotiation Skills
中级 Profit Center Operations
熟练 Qualifying Prospects
中级 Responding to RFPs
中级 Sabre Command
熟练 Sales Logix
中级 Solution Selling
中级 Tender Preparation
初学者 Vape Knowledge
熟练 إغلاق
熟练 الاحتفاظ بالمبيعات
熟练 تقوية العلاقات مع العملاء

语言

熟练 英语
熟练 乌尔都语

Muhammad 联系人