概要

I am result oriented IT professional with more than 9years of experience in technical support related work. Personally handled calls of Corporate Clients on daily (sales, tech support, IT support).


Expertise in understanding customer issues, resolving them through cross-department coordination and execution of mid-size IT projects internally & externally. Career Objective is to work within an organization where I can fully utilize my engineering skills.


The organization should encourage a learning environment where every individual should get an equal chance of upgrading their skills & learning new ones.


I’m also a social activist and had been associated with many social projects to bring positive change in lives of other. A girl who believes in hard work, humanity, and humbleness.

工作经历

公司标识
Technical Account Manager
REDtone Digital Services
Jan 2023 - 代表 | Karachi, Pakistan

Preparing Tasks and Technical Monthly Reporting, performing Data Analysis.
Engage Engineers for technical resolution of Incidents
Responsible for assuring users are provided efficient and timely first and second level support 24x7.
Assist with troubleshooting network connectivity between sites when necessary.
Edit & maintain customer’s record & information.
Monitoring on the solar wind, cacti, dynamics and network.

公司标识
Assistant Manager Customer Support
GCS (Pvt.) Ltd
Feb 2022 - Jan 2023 | Karachi, Pakistan









Edit & Maintain customer's record and information.Ensures that team will properly deal with customers.Manage team and engage engineers for technical resolution of incidents.Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).Reporting \ Data Analysis.Responsible for analysis of performance and designing reports on the basis of KPI.IT Service – Directly support to our internals customers through various service level agreement.Assist with troubleshooting network connectivity between sites when necessary.Edit & Maintain customer's record and information. Ensures that team will properly deal with customers. Manage team and engage engineers for technical resolution of incidents. Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs). Reporting \ Data Analysis. Responsible for analysis of performance and designing reports on the basis of KPI. IT Service – Directly support to our internals customers through various service level agreement. Assist with troubleshooting network connectivity between sites when necessary.














Skills: CRM Databases · Microsoft Office · Microsoft Excel







公司标识
Sr. Technical Support Engineer
Sharptel
Jul 2019 - Jan 2022 | Karachi, Pakistan

公司标识
Officer - Support Desk
1LINK (Guarantee) Limited
Oct 2018 - Jul 2019 | Karachi, Pakistan

公司标识
Technical Support Engineer
Augere Pakistan (Pvt.) Ltd. (QUBEE)
Sep 2016 - Sep 2018 | Karachi, Pakistan

Provide Technical Support to Fiber, wimax, ethernet CS clients.
Working on Subnetting, P2P.
Edit & Maintain customer's record and information.
Ensures and provides quality service to the customers.

公司标识
Customer Service Representative
Augere Pakistan (Pvt.) Ltd. (QUBEE)
Feb 2016 - Aug 2016 | Karachi, Pakistan

Provide Technical Support to customer.
Providing New Connection
Deals monthly bill information.
Edit & Maintain customer's record and information.
Greet customers in a friendly respectful way and ascertain problem or reason for coming.
Ensures and provides quality service to the customers.
Manage & Control large volume of customer in friendly and courtesy manner.

公司标识
CSE
IBEX Global
Jul 2014 - Feb 2016 | Karachi, Pakistan

公司标识
Internee
Pakistan Telecommunication Company Limited (PTCL)
Jun 2012 - Aug 2012 | Karachi, Pakistan

学历

NED University of Engineering & Technology
硕士, 科学硕士学位, ME in Computer Networking And Performance Evaluation‎
Computer Networks and Communication, Routing and Switching
CGPA 3.1/4
2017
Sir Syed University Of Engg. & Technology Karachi.
学士, 理工学士, BS In Telcommunication Engineering‎
Telecommunication
CGPA 2.8/4
2014
Sir Syed Govt Girls College For Women
中级/A级, 理学院(工程预科), Pre-Engineering‎
Mathematics, Chemistry, Physics
所占比重 67%
2009
Federal Secondary School
大学入学/0级, 科学, Matric in Science‎
Mathematics
所占比重 81%
2007

技能

中级 Academic Administration
中级 Client Followup
熟练 Coordination Tasks
熟练 Deal Qualification
中级 Effective Communication
初学者 h Operations Management
熟练 MIT Knowledge
熟练 Multitasking Skills
中级 Operations Control
中级 Operations Processes
熟练 Reserching
初学者 Server Admin
熟练 System Modification
中级 Understanding of IELTS Format
熟练 عمليات خدمة العملاء

语言

熟练 乌尔都语
中级 英语

Sobia 联系人

Tauqeer Ahmed Shah
Softech Worldwide
MUHAMMAD UMAIS KHAN
A F Ferguson & Company
Sheikh Zakir Hussain
DJ Cosmetics
muhammad shahzad
Engro Foods Limited