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概要
Habib Bank Pvt. Ltd, Islamabad Jan 2010 May 2011nCustomer Representative Officern Acted as a first liaison between the bank and the customers.n Assisted customer transactions in cash, cheques remittancesn Ensured the standards of service quality at branch level.n Acted as a greeter oriented customers to basic banking operations.n Ensured EQ system ATM functionalityn Assisted Branch Manger in arranging service quality meetings with branch staff, collecting suggestions, documentation and sign meeting minutes and reporting to the Regional officen Resolved customer queriesn Analyzed customer need and market banks product accordinglyn Managed all branch SQ records like outgoing and incoming emails, fax, reports, memosn Administered bank policies, practices and quality standards related to HR, Business and Customer Satisfaction
工作经历
Student Counselor
Customer Relationship Officer
Assistant Manager
Assistant Manager HR
Management Trainee
