概要

Hard working with a postgraduate degree of MBA in Management Information Systems from Iqra University, Karachi, with the proven ability to work well both independently and as a valued team member. Equipped with management skills in all business functions and a practical understanding of how to apply management and marketing techniques. Accuracy and precision in all tasks results in increased efficiency and successful problem resolution. An enthusiastic and motivated individual who is committed to a career in the marketing field.

项目

Influence of Brand Related User-Generated Content on Facebook
Factors in Advertisements effecting Consumer Buying Decision in Telecom Ind

工作经历

公司标识
Creative Writer
Writers Club
May 2017 - 代表 | Karachi, Pakistan

-Regularly produce various content types, including email, social media posts, blogs and white papers
-Actively manage and promote our blog, and pitch articles to relevant third-party platforms
-Edit content produced by other members of the team
-Analyze content marketing metrics and makes changes as needed
-Collaborate with other departments to create innovative content ideas

公司标识
Program Monitoring Team Lead (Program Production - BOL)
Bol News
Mar 2017 - 代表 | Karachi, Pakistan

 Assessment of screen and on-going programs.
 Suggesting stories and news to be discussed in the programs.
 Devising reports and analysis to identify the errors in the shows.
 Managing a team to review the shows in the runtime along with devising the FPC.
 Perform consulting services for management through participation in projects designed to introduce new and/or changing processes.
 Ensuring that all the quality measures and defined SOPs are being followed during the shows.
 Suggesting the guests to be called on the shows according to the highlighted topic along with identifying the technical errors.
 Summary report generation for defining mistakes and issues on daily basis.

公司标识
Premier Banking Backup Supervisor –Corporate
Bank Alfalah Limited
Apr 2016 - Jun 2016 | Karachi, Pakistan

 Reporting about the issue of the corporate\premier clients
 Managing the team and task force to give quality services for the priority customers
 Resolving the complaints of the priority customers ( Corporate & Premier)
 Coordinate meetings with mass affluent prospects and existing customers in the branch or at their place of business
 Coordination with different depts. In order to provide quality services to corporate\premier clients
 Generating weekly reports for the manager regarding the resolution and issues of the clients
 Dealing with the escalated customers on the requests of managers
 Keeping a check and balance of E - form logging and re logging at the backend operations

公司标识
Banking Officer
Bank Alfalah Limited
Sep 2015 - Jun 2016 | Karachi, Pakistan

 Solving the queries for the customers
 Handling the transactions and bill payments
 Forwarding the complaints regarding ATMs and Branches
 Maintaining the records of the customers
 MIS manager related to the mistakes and complaints
 Maintaining the quality of the service provided to the customers

公司标识
Customer Service Executive
IBEX Global - A TRG Company
Aug 2014 - Jul 2015 | Karachi, Pakistan

• Solving the queries for customers.
• Filing the claims for their mobile devices
• Correspondence with the customers through Email – Esupport
• Troubleshooting their devices (Mobile, Tablets )
• Maintaining relationships with customers

公司标识
Content Writer and Social Media Manager
Interactive Cells - A Marine Group Company
Aug 2013 - Jun 2014 | Karachi, Pakistan

• Management of their social media pages – Coder Avenue, TecIdentity, Orient Textiles
• Content Development:
1. TecIdentity
2. Coder Avenue
3. SEO blog write ups
4. Copywriting
5. Taglines
6. Orient Fashion blog
7. Marketing Proposals

公司标识
Marketing Intern
KASB Bank Limited
Jun 2012 - Jul 2012 | Karachi, Pakistan

 Marketing Research
 Handling CSR activities
 Designing brand activation models for the school
 Managing the Content for marketing

公司标识
Content Writer
One Tec Solutions
Sep 2011 - Jun 2012 | Karachi, Pakistan

• Content Development
1. Thesis Writing
2. Term Papers
3. Blog writing
4. Creative marketing Writing

学历

Iqra University
硕士, 工商管理硕士学位, MBA‎
Management Information System
CGPA 2.5/4
2016
Iqra University
学士, 工商管理学士学位, BBA‎
Marketing (Brand Management, Consumer Behavior)
CGPA 3.1/4
2013
Khatoon e Pakistan Govt Degree Girls College
中级/A级, , F.Sc Pre-Engineering‎
所占比重 67%
2009
White House Grammar School
大学入学/0级, , Matric in Science‎
所占比重 82%
2007

技能

中级 Accounts Administration
中级 AMEX
中级 Clain Management
中级 Complaint Management
熟练 Conservation Awareness
中级 Cultural Sensitivities
中级 Customer Service =
中级 eBanking
熟练 Executive Presentation Skills
熟练 Handling Assignments
中级 Record Keeping
中级 RESTful APIs
中级 Risk Management and Planning
中级 Salesforce Administratorv
熟练 Social Studies Subject Command
中级 Spreadsheet Navigation
中级 Student Assesment
中级 Sweeping Knowledge

语言

熟练 英语
熟练 乌尔都语

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