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خلاصہ
Hard working with a postgraduate degree of MBA in Management Information Systems from Iqra University, Karachi, with the proven ability to work well both independently and as a valued team member. Equipped with management skills in all business functions and a practical understanding of how to apply management and marketing techniques. Accuracy and precision in all tasks results in increased efficiency and successful problem resolution. An enthusiastic and motivated individual who is committed to a career in the marketing field.
پراجیکٹس
تجربہ
Creative Writer
-Regularly produce various content types, including email, social media posts, blogs and white papers
-Actively manage and promote our blog, and pitch articles to relevant third-party platforms
-Edit content produced by other members of the team
-Analyze content marketing metrics and makes changes as needed
-Collaborate with other departments to create innovative content ideas
Program Monitoring Team Lead (Program Production - BOL)
Assessment of screen and on-going programs.
Suggesting stories and news to be discussed in the programs.
Devising reports and analysis to identify the errors in the shows.
Managing a team to review the shows in the runtime along with devising the FPC.
Perform consulting services for management through participation in projects designed to introduce new and/or changing processes.
Ensuring that all the quality measures and defined SOPs are being followed during the shows.
Suggesting the guests to be called on the shows according to the highlighted topic along with identifying the technical errors.
Summary report generation for defining mistakes and issues on daily basis.
Premier Banking Backup Supervisor –Corporate
Reporting about the issue of the corporate\premier clients
Managing the team and task force to give quality services for the priority customers
Resolving the complaints of the priority customers ( Corporate & Premier)
Coordinate meetings with mass affluent prospects and existing customers in the branch or at their place of business
Coordination with different depts. In order to provide quality services to corporate\premier clients
Generating weekly reports for the manager regarding the resolution and issues of the clients
Dealing with the escalated customers on the requests of managers
Keeping a check and balance of E - form logging and re logging at the backend operations
Banking Officer
Solving the queries for the customers
Handling the transactions and bill payments
Forwarding the complaints regarding ATMs and Branches
Maintaining the records of the customers
MIS manager related to the mistakes and complaints
Maintaining the quality of the service provided to the customers
Customer Service Executive
• Solving the queries for customers.
• Filing the claims for their mobile devices
• Correspondence with the customers through Email – Esupport
• Troubleshooting their devices (Mobile, Tablets )
• Maintaining relationships with customers
Content Writer and Social Media Manager
• Management of their social media pages – Coder Avenue, TecIdentity, Orient Textiles
• Content Development:
1. TecIdentity
2. Coder Avenue
3. SEO blog write ups
4. Copywriting
5. Taglines
6. Orient Fashion blog
7. Marketing Proposals
Marketing Intern
Marketing Research
Handling CSR activities
Designing brand activation models for the school
Managing the Content for marketing
Content Writer
• Content Development
1. Thesis Writing
2. Term Papers
3. Blog writing
4. Creative marketing Writing
