I have done MBA (3.5years) in a Marketing of Financial Services. I have started my professional career by joining UBL as a Branch Services Officer BSO.
Key Responsibilities:
Talent Acquisition:
Profile Sourcing: Utilize LinkedIn, referral groups, and other channels to search for relevant profiles. Design and post job ads across appropriate platforms.
Initial Screening: Screen received profiles against defined criteria and file them in both soft and hard formats as required.
Initial Contact: Contact candidates for initial interviews via Zoom or telephone. Coordinate interview schedules and maintain documentation of candidate profiles.
Interview Coordination: Prepare summaries of initial interviews for management review and assist in coordinating second interviews for shortlisted candidates.
Onboarding:
Joining Formalities: Act as a liaison for joining formalities, update personnel records in both hard and soft formats, and create ERP codes for new employees on FlowHCM. Register new employees in the attendance device.
Orientation: Brief new joiners on organizational structure, job descriptions, work schedules, relevant policies, and procedures. Facilitate their first interactions with concerned departments and provide general orientation.
Work Facilities: Coordinate with relevant departments to arrange necessary work facilities, including office location, furniture, systems, mobile phones, and stationery.
Payroll and Benefits:
Payroll Assistance: Assist in payroll process activities, including preparation of overtime for entitled staff and maintaining monthly attendance on FlowHCM.
Medical Claims: Process medical claims and update leave applications in the system. Assist in managing staff medical emergencies as required.
Compliance: Ensure compliance with employment labor laws and handle employee and labor relations issues.
Employee Records and Documentation:
Record Maintenance: Maintain staff personnel records both in hard and soft formats, including incident logs, warning letters, and employee queries regarding salaries, harassment, and team conflicts.
Performance Evaluation: Assist in the performance evaluation process by coordinating activities and maintaining documentation.
Employee Engagement and Development:
Probation Follow-up: Follow up on probation evaluations and provide support as needed.
Policy Compliance: Ensure induction and compliance with applicable policies and procedures.
Multitasking Potential: Identify staff with multitasking potential at the operational level and plan their development in consultation with the line manager.
Job Description and Inventory:
Job Description Revisions: Update job descriptions as needed and coordinate with staff to obtain signatures on revised job descriptions.
HR Office Inventory: Maintain HR office inventory in coordination with the relevant department.
General Responsibilities:
Additional Tasks: Perform any other tasks assigned by the line manager to support the HR function and contribute to the overall effectiveness of the HR team.
Implement effective HR strategies and policies. Lead the recruitment cycle, Posting job ads of vacant postions on various social websites like Rozee.pk, Indeed & Linkedin. Screening candidates & shortlisting CV\\\\\\\\\\\\\\\'s. Follow up hiring procedure, documents processing, recruiting, scheduling, conducting line-up interviews, on-boarding new employees, Issuance of job offer letters, experience letters, promotion letters, Transfer letters, bank account letters and warning letters. Issue circulars on different occasions, Coordinate with insurance department for insured employees & provide necessary documents.Create Employee profiles on GBMS. Generate ERP codes. Employee engagement, employee relations, employee retention, resolve the queries of employees, process terminations, clearance management, full & final settlement of employees, maintain & update employee\\\\\\\\\\\\\\\'s data in MIS, performance appraisal management, compensation & benefits payroll management, Leave management, attendance management, performanceperformance appraisal management. Coordinate with HR Manager for working efficiently & smoothly to achieve the organizational objectives.
Provide cash counter services, collect Utility bills, fee vouchers, cash deposit & encashment of cheques.
Proceed remittances, clearing & online funds tranfer.
Collect required documents for account opening.
Issuance of cheque books & ATM cards.
Resolve the customer queries & issues.
Process all the financial transactions over the cash counter.
Posted salaries of MDA employees.
Opening & closing cash balance.
Use of teller services software for proceeding transactions.
Collect challans & tax receipts.
Process inward & outward clearing.
Process CBC & Cash over counter COC.
Provide customer services according to turn around time..(TAT)
Follow the Standard Operating Procedures according to SBP.