概要

Highly motivated and results-oriented finance professional and a certified tax practitioner seeking a challenging role in the banking and tax industry. Dedicated to providing exceptional customer service, leveraging strong analytical skills and financial expertise to contribute to the growth and success of the dynamic Department / company while continuously expanding my knowledge and skills in the financial sector.

工作经历

公司标识
General Banking Officer (OG-II)
The Bank of Punjab (BOP)
Dec 2019 - 代表 | Rawalpindi, Pakistan


·         Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
·         Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
·         Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
·         Servicing customers with politely adherence to ethical standards of the bank.
·         Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
·         Backup of Branch Operation Manager to operate vault and ATM in absence of Branch Operation Manager.
·         To follow account opening procedure and guideline.
·         Maintain account opening documentation as per bank / SBP directives.
·         In ward / out ward clearing of all kind of cheques and salaries & Remittances
·         Issuance of Cheque books and Debit Cards.
·         Daily batch maintenance and working on general ledger
·         Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department.
Passing cheques/ accounting entries for voucher and maintain office filing.

公司标识
CUSTOMER SERVICES OFFICER (OG-III)
MCB Bank Limited
Aug 2016 - Nov 2019 | Rawalpindi, Pakistan

-Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
-Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
-Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
-Servicing customers with politely adherence to ethical standards of the bank.
-To follow account opening procedure and guideline.
-Maintain account opening documentation as per bank / SBP directives.
-To maintain TAT as per bank policy regarding account opening and other customer services.
-In ward / out ward clearing of all kind of cheques and salaries & Remittances
-Issuance of Cheque books and Debit Cards.
-Daily batch maintenance and working on general ledger
-Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department.
-Passing cheques/ accounting entries for voucher and maintain office filing.

公司标识
General Banking Officer Services
MCB Bank Limited
Aug 2016 - Nov 2019 | Rawalpindi, Pakistan

-Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank. -Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision. -Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied. -Servicing customers with politely adherence to ethical standards of the bank. -To follow account opening procedure and guideline. -Maintain account opening documentation as per bank / SBP directives. -To maintain TAT as per bank policy regarding account opening and other customer services. -In ward / out ward clearing of all kind of cheques and salaries & Remittances -Issuance of Cheque books and Debit Cards. -Daily batch maintenance and working on general ledger -Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department. -Passing cheques & passing accounting entries for voucher. -To maintain office filing.

公司标识
CUSTOMER SERVICES OFFICER (OG-III)
BankIslami Pakistan Limited
Aug 2014 - Aug 2016 | Rawalpindi, Pakistan

-Bank teller is answerable to accept and tally working cash at commencement of shift.
-Identify customers, verify their transactions and cash check.
-Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
-To follow account opening procedure and guideline.
-Maintain account opening documentation as per bank / SBP directives.
-To maintain TAT as per bank policy regarding account opening and other customer services.
-Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
-Promoted bank services and products.
-Backup of Head Teller to operate vault and ATM in absence of Head Teller.
-Issuance of Cheque book and Debit Card and maintain office filing.
-To prepare of clearing inward and outward also keep record at our end.

公司标识
Customer Service Officer
BankIslami Pakistan Limited
Aug 2013 - Aug 2016 | Rawalpindi, Pakistan

Bank teller is answerable to accept and tally working cash at commencement of shift.
Identify customers, verify their transactions and cash check.
Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
To follow account opening procedure and guideline.
Maintain account opening documentation as per bank / SBP directives.
To maintain TAT as per bank policy regarding account opening and other customer services.
Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
Promoted bank services and products.
Backup of Head Teller to operate vault and ATM in absence of Head Teller.
Issuance of Cheque book and Debit Card.
To maintain office filing.
To prepare of clearing inward and outward also keep record at our end.

公司标识
BRANCH SERVICES OFFICER (OG-III)
FAYSAL BANK LTD
Jan 2013 - Aug 2014 | Rawalpindi, Pakistan

-Bank teller is answerable to accept and tally working cash at commencement of shift.
-Identify customers, verify their transactions and cash check.
-Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
-Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
-Promoted bank services and products.
-Backup of Head Teller to operate vault and ATM in absence of Head Teller.
-Issuance of Cheque book and Debit Card.
-To maintain office filing.
-To prepare of clearing inward and outward also keep record at our end.

公司标识
Branch Service Officer
Faysal Bank Limited
Jan 2013 - Jul 2014 | Rawalpindi, Pakistan

Bank teller is answerable to accept and tally working cash at commencement of shift.
Identify customers, verify their transactions and cash check.
Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders
and issue travelers cheques. I.e; Banker Cheque.
Promoted bank services and products.
Backup of Head Teller to operate vault and ATM in absence of Head Teller.
Issuance of Cheque book and Debit Card.
To maintain office filing.
To prepare of clearing inward and outward also keep record at our end.

公司标识
Asst Manager Operation
UNIVERSAL ENTERPRISES LTD
Aug 2012 - Jan 2013 | Rawalpindi, Pakistan

To make an update monthly salary of employees.
To make an update monthly Punjab Employees Social Security Institute and Employees Old
Benefits Institute of employees.
To make an update monthly insurance list of employees.
To resolve the problems and quires of employees.
To maintain office filing.

公司标识
CUSTOMER SERVICES OFFICER (OG-II)
THR BANK OF PUNJAB
Dec 2019 - Jan 1970 | Rawalpindi, Pakistan

-Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
-Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
-Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
-Servicing customers with politely adherence to ethical standards of the bank.
-Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
-Backup of Branch Operation Manager to operate vault and ATM in absence of Branch Operation Manager.
-To follow account opening procedure and guideline.
-Maintain account opening documentation as per bank / SBP directives.
-In ward / out ward clearing of all kind of cheques and salaries & Remittances
-Issuance of Cheque books and Debit Cards.
-Daily batch maintenance and working on general ledger
-Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department.
-Passing cheques/ accounting entries for voucher and maintain office filing.

学历

University of South Asia
硕士, 行政工商管理硕士学位, MS/MBA in Finance‎
Finance and Banking
CGPA 3.5/4
2017
University of the Punjab
学士, , ( B.Com )‎
Accounting, Cost Accounting, Auditing, Economics , Math & Stat
所占比重 53%
2010
FG QUAID E AZAM DEGREE COLLEGE CHAKLAL 3 RWP
中级/A级, , F.A General Science‎
Math Stat & Economics
所占比重 63%
2008
FG SIR SYED BOYS SEC, SCHOOL RWP
大学入学/0级, , Matric in Computer Science‎
Science
所占比重 60%
2006

技能

中级 Accounnts Management
中级 Account Management
中级 Accounting
熟练 Accounting Skills
熟练 Accounting+
熟练 Accounts Administration
中级 Agile To Learn
中级 Analytical Skills
熟练 Audit Management
熟练 Bank Accounts Reconciliation
熟练 Bank Reconciliation
中级 Bank Reconciliation     
熟练 Bank Reconciliation on
熟练 Banking Operations
中级 Banking Skills
熟练 Bookkeeping
熟练 Bookkeeping & Invoices
中级 Branch Banking
中级 Branch Management
中级 Branch Operations Management
熟练 Branch Support.
熟练 Cash Collection
熟练 Cash flow Managment
熟练 Cash Handling
熟练 Cashier
熟练 Credit Analysis
熟练 Credit Rating
熟练 Cross Cultural Communication Skills
中级 Data Handling
中级 Data Management
熟练 English Reading and Speaking
中级 Enthusiastic
中级 Exchange Support Knowledge
中级 Extrovert
中级 Financial Accounting
熟练 Financial and Budgeting Skills
熟练 Financial Management Skills
中级 Foreign Exchange Management
熟练 General Ledger
中级 Good Communication Skills
熟练 Good Writing Skills
熟练 Handling Assignments
中级 Hospitality Knowledge
中级 Hospitality Management
熟练 HR Operations Handling
中级 Interpersonal Skills
熟练 Legal Documents Management
熟练 Maintain Proper Records as Per Bank’s Policy
熟练 Maintenance Of Proper Record
熟练 Managerial Skills

语言

中级 乌尔都语
中级 英语

Rana 联系人

Shazia Gillal
Faysal Bank Limited