Highly motivated and results-oriented finance professional and a certified tax practitioner seeking a challenging role in the banking and tax industry. Dedicated to providing exceptional customer service, leveraging strong analytical skills and financial expertise to contribute to the growth and success of the dynamic Department / company while continuously expanding my knowledge and skills in the financial sector.
· Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
· Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
· Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
· Servicing customers with politely adherence to ethical standards of the bank.
· Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
· Backup of Branch Operation Manager to operate vault and ATM in absence of Branch Operation Manager.
· To follow account opening procedure and guideline.
· Maintain account opening documentation as per bank / SBP directives.
· In ward / out ward clearing of all kind of cheques and salaries & Remittances
· Issuance of Cheque books and Debit Cards.
· Daily batch maintenance and working on general ledger
· Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department.
Passing cheques/ accounting entries for voucher and maintain office filing.
-Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
-Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
-Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
-Servicing customers with politely adherence to ethical standards of the bank.
-To follow account opening procedure and guideline.
-Maintain account opening documentation as per bank / SBP directives.
-To maintain TAT as per bank policy regarding account opening and other customer services.
-In ward / out ward clearing of all kind of cheques and salaries & Remittances
-Issuance of Cheque books and Debit Cards.
-Daily batch maintenance and working on general ledger
-Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department.
-Passing cheques/ accounting entries for voucher and maintain office filing.
-Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank. -Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision. -Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied. -Servicing customers with politely adherence to ethical standards of the bank. -To follow account opening procedure and guideline. -Maintain account opening documentation as per bank / SBP directives. -To maintain TAT as per bank policy regarding account opening and other customer services. -In ward / out ward clearing of all kind of cheques and salaries & Remittances -Issuance of Cheque books and Debit Cards. -Daily batch maintenance and working on general ledger -Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department. -Passing cheques & passing accounting entries for voucher. -To maintain office filing.
-Bank teller is answerable to accept and tally working cash at commencement of shift.
-Identify customers, verify their transactions and cash check.
-Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
-To follow account opening procedure and guideline.
-Maintain account opening documentation as per bank / SBP directives.
-To maintain TAT as per bank policy regarding account opening and other customer services.
-Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
-Promoted bank services and products.
-Backup of Head Teller to operate vault and ATM in absence of Head Teller.
-Issuance of Cheque book and Debit Card and maintain office filing.
-To prepare of clearing inward and outward also keep record at our end.
Bank teller is answerable to accept and tally working cash at commencement of shift.
Identify customers, verify their transactions and cash check.
Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
To follow account opening procedure and guideline.
Maintain account opening documentation as per bank / SBP directives.
To maintain TAT as per bank policy regarding account opening and other customer services.
Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
Promoted bank services and products.
Backup of Head Teller to operate vault and ATM in absence of Head Teller.
Issuance of Cheque book and Debit Card.
To maintain office filing.
To prepare of clearing inward and outward also keep record at our end.
-Bank teller is answerable to accept and tally working cash at commencement of shift.
-Identify customers, verify their transactions and cash check.
-Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
-Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
-Promoted bank services and products.
-Backup of Head Teller to operate vault and ATM in absence of Head Teller.
-Issuance of Cheque book and Debit Card.
-To maintain office filing.
-To prepare of clearing inward and outward also keep record at our end.
Bank teller is answerable to accept and tally working cash at commencement of shift.
Identify customers, verify their transactions and cash check.
Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders
and issue travelers cheques. I.e; Banker Cheque.
Promoted bank services and products.
Backup of Head Teller to operate vault and ATM in absence of Head Teller.
Issuance of Cheque book and Debit Card.
To maintain office filing.
To prepare of clearing inward and outward also keep record at our end.
To make an update monthly salary of employees.
To make an update monthly Punjab Employees Social Security Institute and Employees Old
Benefits Institute of employees.
To make an update monthly insurance list of employees.
To resolve the problems and quires of employees.
To maintain office filing.
-Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
-Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
-Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
-Servicing customers with politely adherence to ethical standards of the bank.
-Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
-Backup of Branch Operation Manager to operate vault and ATM in absence of Branch Operation Manager.
-To follow account opening procedure and guideline.
-Maintain account opening documentation as per bank / SBP directives.
-In ward / out ward clearing of all kind of cheques and salaries & Remittances
-Issuance of Cheque books and Debit Cards.
-Daily batch maintenance and working on general ledger
-Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department.
-Passing cheques/ accounting entries for voucher and maintain office filing.