خلاصہ

Highly motivated and results-oriented finance professional and a certified tax practitioner seeking a challenging role in the banking and tax industry. Dedicated to providing exceptional customer service, leveraging strong analytical skills and financial expertise to contribute to the growth and success of the dynamic Department / company while continuously expanding my knowledge and skills in the financial sector.

تجربہ

کمپنی کا لوگو
General Banking Officer (OG-II)
The Bank of Punjab (BOP)
دسمبر ۲۰۱۹ - موجودہ | Rawalpindi, Pakistan


·         Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
·         Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
·         Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
·         Servicing customers with politely adherence to ethical standards of the bank.
·         Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
·         Backup of Branch Operation Manager to operate vault and ATM in absence of Branch Operation Manager.
·         To follow account opening procedure and guideline.
·         Maintain account opening documentation as per bank / SBP directives.
·         In ward / out ward clearing of all kind of cheques and salaries & Remittances
·         Issuance of Cheque books and Debit Cards.
·         Daily batch maintenance and working on general ledger
·         Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department.
Passing cheques/ accounting entries for voucher and maintain office filing.

کمپنی کا لوگو
CUSTOMER SERVICES OFFICER (OG-III)
MCB Bank Limited
اگست ۲۰۱٦ - نومبر ۲۰۱۹ | Rawalpindi, Pakistan

-Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
-Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
-Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
-Servicing customers with politely adherence to ethical standards of the bank.
-To follow account opening procedure and guideline.
-Maintain account opening documentation as per bank / SBP directives.
-To maintain TAT as per bank policy regarding account opening and other customer services.
-In ward / out ward clearing of all kind of cheques and salaries & Remittances
-Issuance of Cheque books and Debit Cards.
-Daily batch maintenance and working on general ledger
-Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department.
-Passing cheques/ accounting entries for voucher and maintain office filing.

کمپنی کا لوگو
General Banking Officer Services
MCB Bank Limited
اگست ۲۰۱٦ - نومبر ۲۰۱۹ | Rawalpindi, Pakistan

-Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank. -Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision. -Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied. -Servicing customers with politely adherence to ethical standards of the bank. -To follow account opening procedure and guideline. -Maintain account opening documentation as per bank / SBP directives. -To maintain TAT as per bank policy regarding account opening and other customer services. -In ward / out ward clearing of all kind of cheques and salaries & Remittances -Issuance of Cheque books and Debit Cards. -Daily batch maintenance and working on general ledger -Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department. -Passing cheques & passing accounting entries for voucher. -To maintain office filing.

کمپنی کا لوگو
CUSTOMER SERVICES OFFICER (OG-III)
BankIslami Pakistan Limited
اگست ۲۰۱۴ - اگست ۲۰۱٦ | Rawalpindi, Pakistan

-Bank teller is answerable to accept and tally working cash at commencement of shift.
-Identify customers, verify their transactions and cash check.
-Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
-To follow account opening procedure and guideline.
-Maintain account opening documentation as per bank / SBP directives.
-To maintain TAT as per bank policy regarding account opening and other customer services.
-Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
-Promoted bank services and products.
-Backup of Head Teller to operate vault and ATM in absence of Head Teller.
-Issuance of Cheque book and Debit Card and maintain office filing.
-To prepare of clearing inward and outward also keep record at our end.

کمپنی کا لوگو
Customer Service Officer
BankIslami Pakistan Limited
اگست ۲۰۱۳ - اگست ۲۰۱٦ | Rawalpindi, Pakistan

Bank teller is answerable to accept and tally working cash at commencement of shift.
Identify customers, verify their transactions and cash check.
Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
To follow account opening procedure and guideline.
Maintain account opening documentation as per bank / SBP directives.
To maintain TAT as per bank policy regarding account opening and other customer services.
Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
Promoted bank services and products.
Backup of Head Teller to operate vault and ATM in absence of Head Teller.
Issuance of Cheque book and Debit Card.
To maintain office filing.
To prepare of clearing inward and outward also keep record at our end.

کمپنی کا لوگو
BRANCH SERVICES OFFICER (OG-III)
FAYSAL BANK LTD
جنوری ۲۰۱۳ - اگست ۲۰۱۴ | Rawalpindi, Pakistan

-Bank teller is answerable to accept and tally working cash at commencement of shift.
-Identify customers, verify their transactions and cash check.
-Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
-Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
-Promoted bank services and products.
-Backup of Head Teller to operate vault and ATM in absence of Head Teller.
-Issuance of Cheque book and Debit Card.
-To maintain office filing.
-To prepare of clearing inward and outward also keep record at our end.

کمپنی کا لوگو
Branch Service Officer
Faysal Bank Limited
جنوری ۲۰۱۳ - جولائی ۲۰۱۴ | Rawalpindi, Pakistan

Bank teller is answerable to accept and tally working cash at commencement of shift.
Identify customers, verify their transactions and cash check.
Accept hard cash and cheques for deposit and ensure the precision of deposit slip.
Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders
and issue travelers cheques. I.e; Banker Cheque.
Promoted bank services and products.
Backup of Head Teller to operate vault and ATM in absence of Head Teller.
Issuance of Cheque book and Debit Card.
To maintain office filing.
To prepare of clearing inward and outward also keep record at our end.

کمپنی کا لوگو
Asst Manager Operation
UNIVERSAL ENTERPRISES LTD
اگست ۲۰۱۲ - جنوری ۲۰۱۳ | Rawalpindi, Pakistan

To make an update monthly salary of employees.
To make an update monthly Punjab Employees Social Security Institute and Employees Old
Benefits Institute of employees.
To make an update monthly insurance list of employees.
To resolve the problems and quires of employees.
To maintain office filing.

کمپنی کا لوگو
CUSTOMER SERVICES OFFICER (OG-II)
THR BANK OF PUNJAB
دسمبر ۲۰۱۹ - جنوری ۱۹۷۰ | Rawalpindi, Pakistan

-Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
-Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
-Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
-Servicing customers with politely adherence to ethical standards of the bank.
-Process cash withdrawals and carryout particular tasks like preparation of cheques, individual money orders and issue travelers cheques. I.e; Banker Cheque.
-Backup of Branch Operation Manager to operate vault and ATM in absence of Branch Operation Manager.
-To follow account opening procedure and guideline.
-Maintain account opening documentation as per bank / SBP directives.
-In ward / out ward clearing of all kind of cheques and salaries & Remittances
-Issuance of Cheque books and Debit Cards.
-Daily batch maintenance and working on general ledger
-Weekly /Fortnightly /Monthly /Quarterly /Half Yearly & Yearly returns & its timely submission to concerns department.
-Passing cheques/ accounting entries for voucher and maintain office filing.

تعلیم

University of South Asia
ماسٹرز, ایگزیکیٹو ماسٹرز ان بزنس ایڈمنسٹریشن, MS/MBA in Finance‎
Finance and Banking
CGPA 3.5/4
2017
University of the Punjab
بیچلرز, , ( B.Com )‎
Accounting, Cost Accounting, Auditing, Economics , Math & Stat
فی صد 53%
2010
FG QUAID E AZAM DEGREE COLLEGE CHAKLAL 3 RWP
انٹرمیڈیٹ / اے لیول, , F.A General Science‎
Math Stat & Economics
فی صد 63%
2008
FG SIR SYED BOYS SEC, SCHOOL RWP
میٹرک / او لیول, , Matric in Computer Science‎
Science
فی صد 60%
2006

پیشہ ورانہ مہارتیں

متوسط Accounnts Management
متوسط Account Management
متوسط Accounting
ماہر Accounting Skills
ماہر Accounting+
ماہر Accounts Administration
متوسط Agile To Learn
متوسط Analytical Skills
ماہر Audit Management
ماہر Bank Accounts Reconciliation
ماہر Bank Reconciliation
متوسط Bank Reconciliation     
ماہر Bank Reconciliation on
ماہر Banking Operations
متوسط Banking Skills
ماہر Bookkeeping
ماہر Bookkeeping & Invoices
متوسط Branch Banking
متوسط Branch Management
متوسط Branch Operations Management
ماہر Branch Support.
ماہر Cash Collection
ماہر Cash flow Managment
ماہر Cash Handling
ماہر Cashier
ماہر Cooordination Skills
ماہر Credit Analysis
ماہر Credit Rating
ماہر Cross Cultural Communication Skills
متوسط Data Handling
متوسط Data Management
ماہر English Reading and Speaking
متوسط Enthusiastic
متوسط Exchange Support Knowledge
متوسط Extrovert
متوسط Financial Accounting
ماہر Financial Management Skills
متوسط Foreign Exchange Management
ماہر General Ledger
متوسط Good Communication Skills
ماہر Good Writing Skills
ماہر Handling Assignments
متوسط Hospitality Knowledge
متوسط Hospitality Management
ماہر HR Operations Handling
متوسط Interpersonal Skills
ماہر Legal Documents Management
ماہر Maintain Proper Records as Per Bank’s Policy
ماہر Maintenance Of Proper Record
ماہر Managerial Skills

زبانیں

متوسط اردو
متوسط انگریزی

Rana آپکے جاننے والے

Shazia Gillal
Faysal Bank Limited