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Usama Ilyas
Customer Service Representative
Jovi Technologies Pvt Ltd - Rawalpindi, Pakistan
工作经历
Customer Service Representative
Jovi Technologies Pvt Ltd
Feb 2022
- Jul 2022
| Rawalpindi, Pakistan
Enter Description
Customer Support Officer
Abacus Consulting - Islamabad
Oct 2021
- Jan 2022
| Islamabad, Pakistan
1. Receive large number of inbound calls during ride or after ride.2. Make new booking for customer.3. Make outbound calls to driver to guide Customer pick or drop off locations.4. Transfer call to ssoc department in case of any emergency.5. Adjust customer wallet
Customer Service Representative
Abacus Consulting - Islamabad
Nov 2019
- Mar 2020
| Islamabad, Pakistan
1. Manage large number of inbound calls on Fs-37372. Make complaint on customer request transcation related.3. Maintain daily KPI's4. Guide Customer about new account opening and closing5. Transfer call related to free minut or rewards.
学历
Rawalpindi Board (BISE Rawalpindi)
中级／A级,
计算机科学学生,
I.C.S
Computer Science
等级 C
2021
A.G.T SADDAR RAWALPINDI
证书,
I.T Advance
Computer Science
Completed
2021
Iuse School of Technical Education Rawalpindi
证书,
safety inspector
health and safety
Completed
2020
FBISE
大学入学／0级,
科学,
SSC
Computer Science
所占比重 59%
2017
技能
中级
Analytical Skills
中级
Clear Communication
初学者
Commitment to Customer Service
中级
Complaint Handling
熟练
Customer Relations
中级
Pressure Handling
初学者
Record Keeping
中级
Revenue Analysis
熟练
WP Rocket
语言
初学者 英语
熟练 乌尔都语