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Usama Ilyas
Customer Service Representative
Jovi Technologies Pvt Ltd - Rawalpindi, Pakistan
تجربہ
Customer Service Representative
Jovi Technologies Pvt Ltd
فروری ۲۰۲۲
- جولائی ۲۰۲۲
| Rawalpindi, Pakistan
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Customer Support Officer
Abacus Consulting - Islamabad
اکتوبر ۲۰۲۱
- جنوری ۲۰۲۲
| Islamabad, Pakistan
1. Receive large number of inbound calls during ride or after ride.2. Make new booking for customer.3. Make outbound calls to driver to guide Customer pick or drop off locations.4. Transfer call to ssoc department in case of any emergency.5. Adjust customer wallet
Customer Service Representative
Abacus Consulting - Islamabad
نومبر ۲۰۱۹
- مارچ ۲۰۲۰
| Islamabad, Pakistan
1. Manage large number of inbound calls on Fs-37372. Make complaint on customer request transcation related.3. Maintain daily KPI's4. Guide Customer about new account opening and closing5. Transfer call related to free minut or rewards.
تعلیم
Rawalpindi Board (BISE Rawalpindi)
انٹرمیڈیٹ / اے لیول,
انٹرمیڈیٹ ان کمپیوٹر سائنس,
I.C.S
Computer Science
درجہ C
2021
A.G.T SADDAR RAWALPINDI
سرٹیفیکیشن,
I.T Advance
Computer Science
مکمل
2021
Iuse School of Technical Education Rawalpindi
سرٹیفیکیشن,
safety inspector
health and safety
مکمل
2020
FBISE
میٹرک / او لیول,
سائنس,
SSC
Computer Science
فی صد 59%
2017
پیشہ ورانہ مہارتیں
متوسط
Analytical Skills
متوسط
Clear Communication
ابتدائی
Commitment to Customer Service
متوسط
Complaint Handling
ماہر
Customer Relations
متوسط
Pressure Handling
ابتدائی
Record Keeping
متوسط
Revenue Analysis
ماہر
WP Rocket
زبانیں
ابتدائی انگریزی
ماہر اردو