概要

Energetic Customer Service Representative and Assistant Team Lead with 5+ years of experience resolving complex customer inquiries . My objective is to join a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement . I have experience working as part of a team lead and individually. I am committed to learning and self- development so that I can consistently achieve better results.

工作经历

公司标识
Operations Specialist
Airlift Technologies
Jun 2021 - Jul 2022 | Lahore, Pakistan

Prepared the performance reports for the management and clients including recommendations for improvement.  Replying on Emails and on live Chat ticket support .  Supporting lead in the training of newly inducted hires.  Sharing ideas & areas of improvement with the line manager.  Resolving Payments and other concernsCoordination with other departments, Growth , supply & finance.

公司标识
Human Resources Executive
Opportunity Hub
Dec 2019 - May 2021 | Lahore, Pakistan

I was making database and making schedule of interviews . Recruiting for all positions and conducting on boarding and also settle down all orientation. I was working In fraud control department or as in Human Resources

公司标识
Customer Success Executive
Zameen.com
Aug 2018 - Nov 2020 | Lahore, Pakistan

Provided in-person support to partner drivers to solve multiple issuesConducted on boarding training for new partner drivers.  Giving my input in generating response codes.  Conducted surveys for data analysis and overseeing the matrics of the employees.  Every month topper as a Telesales Representative .

公司标识
Quality Assurance Executive
BIMA (Milvik) Mobile Pakistan (Pvt.) Ltd.
Aug 2017 - Jul 2018 | Lahore, Pakistan

Responsible for achieving performance KPIs and resource allocation for the project.

学历

Allama Iqbal Open University (AIOU)
大专, HRM‎
Human Resources Management
Completed
2021
University of the Punjab
学士, 贸易学士, Bcom IT‎
Management, Economics, Administration
等级 A
2020
leadership college
中级/A级, 计算机科学学生, Ics in computer science‎
Computer Science, Mathematics, Physics
等级 A+
2018

技能

熟练 Aesthetic Procedures Knowledge
熟练 Coaching Skills
熟练 Computer Proficient
熟练 Cooordination Skills
中级 Corporate - HR Departments
熟练 CRM Command
熟练 CRM Knowledgec
中级 Customer Relationship Officer
中级 Customer Success
熟练 Fluent in English
熟练 Human Recourse Management
熟练 Japanese & Korean Language Proficiency
熟练 Marketing Stratergies
中级 Multi Tasker
中级 Office Administration
熟练 Operations Management
熟练 Record Keeping
中级 Recruitment Specialized
熟练 Security Principles
中级 Strategic Human Resources Leadership
中级 Task Manager
熟练 Training and Development

语言

熟练 乌尔都语
中级 英语