خلاصہ

Energetic Customer Service Representative and Assistant Team Lead with 5+ years of experience resolving complex customer inquiries . My objective is to join a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement . I have experience working as part of a team lead and individually. I am committed to learning and self- development so that I can consistently achieve better results.

تجربہ

کمپنی کا لوگو
Operations Specialist
Airlift Technologies
جون ۲۰۲۱ - جولائی ۲۰۲۲ | Lahore, Pakistan

Prepared the performance reports for the management and clients including recommendations for improvement.  Replying on Emails and on live Chat ticket support .  Supporting lead in the training of newly inducted hires.  Sharing ideas & areas of improvement with the line manager.  Resolving Payments and other concernsCoordination with other departments, Growth , supply & finance.

کمپنی کا لوگو
Human Resources Executive
Opportunity Hub
دسمبر ۲۰۱۹ - مئی ۲۰۲۱ | Lahore, Pakistan

I was making database and making schedule of interviews . Recruiting for all positions and conducting on boarding and also settle down all orientation. I was working In fraud control department or as in Human Resources

کمپنی کا لوگو
Customer Success Executive
Zameen.com
اگست ۲۰۱۸ - نومبر ۲۰۲۰ | Lahore, Pakistan

Provided in-person support to partner drivers to solve multiple issuesConducted on boarding training for new partner drivers.  Giving my input in generating response codes.  Conducted surveys for data analysis and overseeing the matrics of the employees.  Every month topper as a Telesales Representative .

کمپنی کا لوگو
Quality Assurance Executive
BIMA (Milvik) Mobile Pakistan (Pvt.) Ltd.
اگست ۲۰۱۷ - جولائی ۲۰۱۸ | Lahore, Pakistan

Responsible for achieving performance KPIs and resource allocation for the project.

تعلیم

Allama Iqbal Open University (AIOU)
ڈپلوما, HRM‎
Human Resources Management
مکمل
2021
University of the Punjab
بیچلرز, بیچلرز ان کامرس, Bcom IT‎
Management, Economics, Administration
درجہ A
2020
leadership college
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, Ics in computer science‎
Computer Science, Mathematics, Physics
درجہ A+
2018

پیشہ ورانہ مہارتیں

ماہر Aesthetic Procedures Knowledge
ماہر Coaching Skills
ماہر Computer Proficient
ماہر Cooordination Skills
متوسط Corporate - HR Departments
ماہر CRM Command
ماہر CRM Knowledgec
متوسط Customer Relationship Officer
متوسط Customer Success
ماہر Fluent in English
ماہر Human Recourse Management
ماہر Japanese & Korean Language Proficiency
ماہر Marketing Stratergies
متوسط Multi Tasker
متوسط Office Administration
ماہر Operations Management
ماہر Record Keeping
متوسط Recruitment Specialized
ماہر Security Principles
متوسط Strategic Human Resources Leadership
متوسط Task Manager
ماہر Training and Development

زبانیں

ماہر اردو
متوسط انگریزی