工作经历

公司标识
MernStack Developer
Coderatory
May 2022 - 代表 | Karachi, Pakistan

Experienced Front-End Developer with a demonstrated history of working in the computer software industry. Skilled in  , Html , CSS, BootStrap , jQuery and Java Script.

公司标识
Web Designer And Development
Pakish A Software House Karachi
Mar 2020 - 代表 | Karachi, Pakistan

Front end developer,theme customization, theme installation, plug-in installation

公司标识
Customer Service Representative
HTECH Solutions
Sep 2021 - Oct 2023 | Karachi, Pakistan

I have accrued two years of invaluable experience in a fast-paced call center environment. In this role, my responsibilities included:

Handling inbound calls from customers to address their complaints, concerns, and inquiries promptly and effectively.
Demonstrating exceptional communication skills to de-escalate tense situations, empathize with customers, and find satisfactory resolutions to their issues.
Collaborating closely with internal departments such as technical support, billing, and product/service teams to investigate and resolve complex customer complaints.
Utilizing customer relationship management (CRM) software to accurately document customer interactions, track complaints, and follow up on resolutions.
Adhering to company policies, procedures, and regulatory guidelines while ensuring a high level of customer satisfaction.
Participating in ongoing training sessions to stay updated on product/service knowledge, complaint handling techniques, and customer service best practices.

Through my tenure in the complaint department of the call center, I have honed my problem-solving abilities, strengthened my interpersonal skills, and developed a keen understanding of customer-centric strategies. I am adept at managing challenging situations with tact and professionalism, ultimately contributing to a positive customer experience and fostering long-term customer relationships.

学历

Benazir Bhutto Shaheed University Karachi.
学士, 理工学士, Information Technology‎
Information Technology
2020

技能

中级 Coordination Skillls
中级 CSS3
熟练 HTML
中级 Javascript
中级 Microsoft SQL
初学者 Mongodb
初学者 NodeJs
中级 NoSQL
熟练 React JS
中级 React Native

语言

熟练 英语