تجربہ

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MernStack Developer
Coderatory
مئی ۲۰۲۲ - موجودہ | Karachi, Pakistan

Experienced Front-End Developer with a demonstrated history of working in the computer software industry. Skilled in  , Html , CSS, BootStrap , jQuery and Java Script.

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Web Designer And Development
Pakish A Software House Karachi
مارچ ۲۰۲۰ - موجودہ | Karachi, Pakistan

Front end developer,theme customization, theme installation, plug-in installation

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Customer Service Representative
HTECH Solutions
ستمبر ۲۰۲۱ - اکتوبر ۲۰۲۳ | Karachi, Pakistan

I have accrued two years of invaluable experience in a fast-paced call center environment. In this role, my responsibilities included:

Handling inbound calls from customers to address their complaints, concerns, and inquiries promptly and effectively.
Demonstrating exceptional communication skills to de-escalate tense situations, empathize with customers, and find satisfactory resolutions to their issues.
Collaborating closely with internal departments such as technical support, billing, and product/service teams to investigate and resolve complex customer complaints.
Utilizing customer relationship management (CRM) software to accurately document customer interactions, track complaints, and follow up on resolutions.
Adhering to company policies, procedures, and regulatory guidelines while ensuring a high level of customer satisfaction.
Participating in ongoing training sessions to stay updated on product/service knowledge, complaint handling techniques, and customer service best practices.

Through my tenure in the complaint department of the call center, I have honed my problem-solving abilities, strengthened my interpersonal skills, and developed a keen understanding of customer-centric strategies. I am adept at managing challenging situations with tact and professionalism, ultimately contributing to a positive customer experience and fostering long-term customer relationships.

تعلیم

Benazir Bhutto Shaheed University Karachi.
بیچلرز, بیچلرز ان سائنس, Information Technology‎
Information Technology
2020

پیشہ ورانہ مہارتیں

متوسط Coordination Skillls
متوسط CSS3
ماہر HTML
متوسط Javascript
متوسط Microsoft SQL
ابتدائی Mongodb
ابتدائی NodeJs
متوسط NoSQL
ماہر React JS
متوسط React Native

زبانیں

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