o   IT Infrastructure: Serving more than 600 users and 1000+ network nodes that includes Servers, Computers, Laptops, Printers, security cameras, NVR, Network Switches, Routers, Firewalls, and other peripherals). IT Asset Management and hardware installation, Monitoring and Event log analysis. 
o   Network Communications: Network Management (LAN, VLAN, WLAN, internet, WAN, VPN) including communications routing and structured cabling
o   Information Security Management: Data storage and transfer encryption, user access controls and mitigating cybersecurity risks
o   Service Continuity Management: Ensuring disaster recovery plans are updated and tested regularly. Core business operations continue in all circumstances.
o   Incident and Service Desk Management: Incident Management, Configuration Management, Problem Management, Service Desk Management (ServiceNow), Service Level, Management, Service Request Management
o   Continual Improvement: Align services and practises based on changing business needs through identification and improvement of ongoing services and hardware. Strive to improve services and performance based on user inputs and feedbacks. Ensuring services and hardware meet business needs. 
o   Change Control: Ensuring all changes are planned and implemented with minimum risk and impact on running systems. Documentation and communications are ensured through out change implementation and post implementation review is done.  
o   Proactive Monitoring and Reporting: Identify and analyze potential issues from observability tools, communicate the same to line management, and provide cost-effective solutions in a timely fashion.
o   Service Management: Managing and configuring Microsoft 365 and Microsoft Azure services, local server configuration and build. Liaise with partners, suppliers and service providers for support and service agreements. 

o   Infrastructure Setup: Established infrastructure from ground-up using Azure cloud services (Virtual Machine, Azure Active Directory Domain Services, Azure Firewall, Virtual Network, Azure Disk storage). The local area network was setup using CISCO Meraki layer 3 switches and Meraki MX84 firewall/Gateway.
 o   Local Applications Server: Deployed Windows 2019 server on local On premises Dell EMC R750XS rack mount hardware. This server hosts critical applications and data. VMware (ESXI) was used to create multiple virtual machines.
 o   IT Service Management: I was using Zoho desk for managing support tickets. I had a team of support engineers who were assigned tasks based on their skills and domain.
 o   Data Storage: OneDrive was setup for cloud backup, storage, sharing and repository. SharePoint was also setup for central documents library of organization. NAS devices were setup for local storage services.
o   Microsoft 365: The organization was setup to use M365 products suite, so all configurations, installations, and support was provided. Automation of SharePoint lists and library was done using Power Automate.
o   Communication and Training: Developed and executed communication plans and training programs to inform employees about the changes and equip them with the necessary skills to adapt to new processes and systems.
o   Performance Monitoring: Established performance metrics to assess the effectiveness of the IT team, enabling quick adjustments and continuous improvement.
o   Successful Transformation: Contributed to the successful implementation of the transformation initiatives, resulting in improved operational efficiency and a more agile organization

o   IT Infrastructure Improvements: The already running setup was not sufficient enough to meet the growing needs, moreover there were issues identified. So I proposed and implemented infrastructure changes which includes network load balancer, control and monitoring system, SAN devices and upgraded to Wi-Fi 5 network. 
o   IT Strategy: Spearhead the development and execution of the corporate IT strategy, aligning technology initiatives with business goals to drive operational efficiency
 o   Team Lead: Lead a team of 10 IT professionals, fostering a collaborative and high-performance work environment.
 o   Successfully implemented Fortinet (Fortigate 100E) network security appliance, resulting in 50% increase in productivity and a 99% reduction in downtime
 o   Oversaw IT infrastructure management, ensuring the reliability, security, and scalability of systems to support business operations.
o   Stakeholder Engagement: Collaborate with key stakeholders (District Field Offices) to assess technology needs, define requirements, and implement solutions that enhance their capabilities and coordination with the centre.

o   Lead a team of MIS professionals, overseeing the design, development, and implementation of information systems to support organizational objectives.
 o   Spearhead the integration of biometric attendance device with payroll system, resulting in streamlined processes and improved data accuracy
 o   Collaborated with cross-functional teams to identify business requirements and implement solutions that enhance data-driven decision-making
 o   Established and enforced data governance policies, ensuring the integrity, security, and accessibility of organizational data assets.
 o   Conducted regular assessments of information systems, identifying areas for improvement and implementing solutions to optimize performance
 o   Managed data migration project (from Google to M365), ensuring seamless transitions and minimal disruption to business operations.
o   Provided training and support to end-users, facilitating a smooth adoption of new technologies and systems

o   IT Service Management/Service Desk: I was using a custom-built helpdesk system for managing support tickets. I had a team comprising of three levels (Level 1: first line support. Level 2: technical support. Level 3: expert support). Tasks were assigned and escalated based on the nature and business impact of the issue.
 o   Communications Management: Established a large network environment with secured enterprise class infrastructure (LAN, VLAN, WLAN, Internet and WAN)
 o   Cofiguration Management: Established and maintained consistency of a IT resources performance, functionality, and operational attributes with its requirements throughout its useful life cycle. Maintaned IT resources comprising of 1000+ computers, laptops, printers, servers, storage and network devices
 o   Disaster management: Updated disaster recovery plans & did simulations. Provided IT services at disaster hit areas
 o   Data Backups: Ensured compliance to data backup strategy and ensuring it’s implementation
 o   Policies: Designed and developed IT policies and ensured their compliance
o   Websites And Web Applications: Corporate Website sites Development and management using WordPress and PHP
o   Database Administration: MS SQL Server and MySQL Database design and Administration
o   Trainings: Designed and conducted staff capacity building trainings