Primary point of contact for all pre and post-sales activities including but not limited to customer on boarding, consultative guidance, product training, and assigned account management activities. Product Portfolio includes:

I. Intellicon, is a Complete Omni Channel Contact Center Solution.

II. IntelliDesk, is a complete Help Desk Automation Ticketing Solution.

III. IntelliX, is a feature rich software-based PBX.

IV. YOVO, is a Virtual Phone Service for smart businesses with small remote teams.

• Serve as a trusted advisory to customers delivering best practices, guidance, and an empathetic ear

• Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our product.

• Collaborate with technical team to ensure the timely and successful set up and deployment according to customer needs and objectives

• Hands on selling Point of Sale Solution that manages retail operations - Cloud Based / Desktop version
• Hands on selling a business solution Sales Automation Management Solution (manage primary & secondary sales)
• Hands on selling Human Capital Management System (Paperless HR, hire to retire, cloud based solution)
• Hands on selling G Suite By Google and Office 365
• Web design and development
• Act as the lead point of contact for all customer account management matters e.g. price quotation, invoice preparation, agreement preparation, after sales services etc.
• Cold calling and Field Visits to generate leads.
• Negotiate contracts and close agreements to maximize profits
• Collaborate with technical team to ensure the timely and successful set up and deployment according to customer needs and objectives
• Collaborate with support team to ensure best customer services.

• Ensure resource availability and allocation
• Measure project performance using appropriate systems, tools and techniques
• Establish and maintain relationships with all stakeholders
• Supervise and Ensure comprehensive project documentation
• Organizing the various professional people working on a project
• Making sure that all the aims/quality of the project are met
• Reporting to senior management on progress
• Evaluating the success of the project against its benchmarking
• Lead generation and follow up
• IronPort Health Check Project, ISE Compliance Hold Project, Authorized Technology Partner(ATP) Project, UCS/TV discount requests, McAfee Migration Project, ISV Project (Independent Software Vendor)

• Provide daily direction and communication to team so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Preparing monthly report of customer services department performance with detail analysis and presenting in front of senior management.
• Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Provide statistical and performance feedback and coaching on a regular basis to each team member.
• Respond to and resolve employee relations issues expressed by team members
• Ensure the targets assigned to team mates are met
• Affixing team concerns (System related).

• Handling customer complaints
• Providing product information and Up selling Services
• Serving customers at Front Desk
• Total customer served = 50,000 customers
• Total item sold = 7200 services