Finja Pvt Ltd is looking for highly motivated, disciplined and enthusiastic individuals for their Call Center team. Preferably 6 months of experience in a call center environment, however, fresh graduate are also encouraged to apply.
Job Responsibilities and Duties:
- Answer customer queries through incoming and outbound calls.
- Responding customers & organization's repute.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers
- Document all calls information according to standard operating procedures.
- Make follow ups where necessary.
- Upsell products and services.
- Flexible to work in different shifts.
Finja is a new age financial services platform for professionals, merchants (Karyana shops) and SME businesses addressing their payments, collections and credit needs. Being friend of banks, Fls and merchants, we hold a unique position in the value chain enabling all actors in the eco-system to interact digitally
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