Customer Service Specialist

As a Customer Service Specialist at Eminent4U Private Limited, you play a crucial role in ensuring positive interactions between the company and its customers. This position involves a range of responsibilities geared towards excellent customer service and retention.

Responsibilities:

Engage with customers via telephone to resolve issues, providing information on products, account inquiries, and booking status.
Offer troubleshooting assistance and aim for first-contact resolution.
Utilize retention strategies to turn cancellation requests into opportunities for upgrades and savings.
Develop a deep understanding of our products and services to better assist customers.
Build and maintain positive relationships to encourage repeat business and satisfaction.
Collaborate with our UK team to provide timely updates on customer interactions.

We're Looking For:

Stellar Communication Skills
Active Listening
Ability to Multitask
Team Player
Flexibility and ability to manage KPIs
Positive Attitude & Attention to Detail
Willingness to go the extra mile

Why Join Eminent4U Private Limited?

Pay: From Rs 50,000.00 to 55,000 per month with benefits

Shifts: Daytime (1:00 PM - 9:30 PM) with alternate weekends off* Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.

技能

Customer Care Representation Customer Dealing Customer Analysis

工作详细内容

全部职位:

10 发布

工作时间:

中班

工作类型:

全职/长期工

工作地址:

卡拉奇, 巴基斯坦

性别:

没有偏好

最低学历:

大学入学／0级

职位等级:

入门级

经验:

� 经验 - 3年

在之前申请:

Jul 07, 2024

发布日期:

Jun 06, 2024

Eminent 4u

· 201-300 员工 - 卡拉奇

关注

Welcome to Eminent4u, where we pride ourselves on being your go-to source for unparalleled Contact Centre and Business Process Outsourcing (BPO) solutions. Our expertise has made a significant impact on the global stage, especially within the UK market, where we serve a prestigious roster of blue-chip companies. Understanding the pivotal role of customer engagement and operational efficiency, Eminent4u harnesses the talents of our world-class professionals, both locally and globally, to offer bespoke solutions that align perfectly with your business needs. By choosing Eminent4u as your partner, you entrust your contact centre and BPO operations to seasoned experts, freeing you to concentrate on core business strategies and goals. Embark on a journey with Eminent4u to elevate your customer service and operational effectiveness. Let us be the catalyst for your business's triumph.