Responsibilities:
• Dealing with multiple banks for opening and operating Company accounts.
• Handling account receivable and account payable.

 Portfolio Monitoring,

• Managing the Portfolio of 300 Commercial Clients for 3 Relationship Managers in developing products for Commercial banking with proactive action for timely review of portfolio tagged RMs
• Compilation of data from various sources into excel for daily monitoring
• Provide analysis of the Commercial Banking product portfolio, recommend improvements and areas of concern
• Complete preparation of service requests with relevant documentation (as per check list) for submission to CPD/ other support teams.
• To monitor accounts (i.e. cash flows, repayments, account behaviour, compliance with covenants stipulated in the terms of approval) and ensure that portfolio is within the acceptable credit & compliance standards
Ø House Keeping

• Timely updating of client expired documents
• Ensuring latest client documents are submitted, uploaded and available on relevant internal systems (EDLR, EDMS, and WMS etc.)
• Update the latest status of the RM’s pipeline reports and Ensuring timely reviews and renewals

 Internal relationships –

• Maintaining cordial and healthy internal relationships with departments such as CPD, SME CAD, SME Credit, TFO etc. with the objective of ensuring smooth processing of client transactions and regular follow-ups on pending matters. Prompt response to queries raised by these departments.
• Cordial healthy relationships with Vigilance and Compliance team for High Risks Customers, obtaining approvals from Vigilance and Compliance team or from Segment Head Commercial for all increased risk customer based on Nationality or Nature of Business Etc.

Ø Services And Maintenance:

• Collecting & Verifying of forms & various documents required for the Account opening & change of company names or owner name in the accounts
• Checking & verification of the Fund Transfer requests of the customers. Sending the transfer request to the operations for processing & following up for the same & providing the Swift Copies to the customers (only on request of the customers).
• To coordinate with the customers for their dishonored inward & outward clearing cheques.
• Take ownership of Customer complaint resolution, related to accounts / delayed letters / transfers and WPS and fore closure of Accounts and loans and legal cases,
• Service Request rejections/ redirects less than 5% & No reworks on service request raised to other departments
• All client request are executed promptly, Attending customer’s requests / inquiries within targeted time frames
• Maintaining high standards of customer service (As per Bank Service Standards).
• On a timely basis, provide updates to RM / UM on identified issues and seek continuous feedback on validity of issues.

RESPONSIBILITES: 

Handling End to End application process of commercial vehicles cases after ensuring that all mandatory documents are in place.
Ensure availability of physical documents available in file as per documentation grid prior to approve and assign the credit limit on system.
To follow up with the credit department for the approval and fast processing of the application for the clients
Document verification, Credit proposal and Quality controls to ensure best TAT.
Contract Point Verification till Disbursal ensuring compliance and adherence to the quality documentation review for mortgages with overall checking on product parameters / credit policies.
Take ownership of Customer complaint resolution, related fore closure of loans, change of company or owner name in the mortgage and all other customer related services.
Coordination with Business and sales on behalf of Retail Credit Admin.
Adherence to the quality documentation review for mortgages with overall checking on product parameters / credit policies / delegation matrix.
Reconciliation of suspense account and loan pay-off GLs on daily basis.
Daily MIS for Approvals, Decline and Disbursal, and Tracking of loan details documents.
Co-ordinate with different departments and keeping track of all cases of clients
Coordination with IT for system automation & up gradation

RESPONSIBILITIES: 
Target Market Listing Officer (FRAUD CONTROL DEP’T.)

Approving or rejecting the applications as per the policies of the bank.
Conducting CPV for credit card applications
Handle the procedures Listing of Companies on The bases of Lending and High Risk.
Analyzing the companies from UAE (AUH/DXB/SHJ & Northern Emirates) on behalf of Bank Policies.
Daily MIS for Companies and Coordination with Managers and Sales teams

Credit Coordinator (Retail Credit) 

Monitoring of credit portfolio to identify over dues and initiating follow-up.
Obtain / verify security documents for credit cards.
Strive to achieve assigned targets and to expand business in Retail sectors.
Receiving resubmissions from the sales team and preparing MIS reports
Completion of credit execution documents for credit approval and contract execution.
Handling the procedures Of Credit Approvals, Resubmissions, Rejections, Batches, Evaluation,
As per Credit Policies. Daily MIS reports (AUH/DXB), Monitoring(AUH/DXB),
Business Reports (AUH/DXB) Download reflections of CPV for credit card And Resubmissions,
Limit Increase and Decrease Approvals
Analyzing the causes of resubmissions of the applications and working towards reducing the reasons for which the applications are resubmitted, thus trying to achieve minimal resubmissions from the sales
Preparing the Approval reports for the card operations to process the same.
Training new staff and making them acquainted with the credit policies and processes of the bank.

RESPONSIBILITIES:

Limit Increase and Decrease Approvals
To generate self leads through tale calling and reference marketing
To complete all formalities from the customers as per bank criterion
To close the deal as per customer requirement within minimum turnaround time(TAT)
Sending the transfer request to the operations for processing & following up for the same.
On a timely basis, provide updates to supervisor on identified issues and seek continuous feedback on validity of issues.

RESPONSIBILITIES:

Dealing with multi- products of bank – Credit Card and personal loan.
Develop strong team effort to achieve personal as well as team targets.
Supervise end to end process of credit cards from Data Entry, Data Validation,
Managing the Sales Process from contacting the prospect, Sales Analysis,
Responsibility for acquiring new Customer and retention of existing Customer

RESPONSIBILITIES:

Responsibility for acquiring new Customer and retention of existing Customer
Develop strong team effort to achieve personal as well as team targets.
Corporate Clients dealing and creating relationship with the banks for facilities & services
Managing the Sales Process from contacting the prospect, Sales Analysis,
Demonstration, proposal and closing.
Follow market intelligence including internal needs and competitor’s activity.