·         Managing and leading a team of 5 employees, regular meetings, documented 1x1, Guidance to individual for their own and Company goals to be accomplished.
·         24x7 IT field support team to provide technical assistance and 2nd level support for incoming queries and issues related to IT.
·         Handling Communications, resolution and escalations of any Major incidents as a lead role to distribute the tasks among the available team members for bring efficiency and meeting timeliness.
·         Handling and creating vendor support contracts based on service charges. SLA.
·         Managing Onsite queue.
·         Managing service delivery to end user
·         Reporting and managing the multiple onsite processes.
·         Site Lead for Corporate Mobile Policy (Zong Telecom Provider).

Currently I am working as EUC – Onsite Engineer and Shift Lead in S&P Global IT Services department where my core responsibility are:
 Shift Lead responsible to ensure efficient, IT and O365 support provided
 Microsoft Active Directory Management & Administration.
 Handling daily reported incidents & service requests.
 Cisco IP Phone sets configuration & backend console administration.
 Lead for IT-onboarding of New Hires of S&P Global Islamabad Office.
 Configure and Deploy Laptops and Desktops.
 Application / System level technical support and install End User Software.
 Maintaining Kaspersky Security Center 10 Server/Client and encryption of remote machines
 Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
 Update and maintain processes of IT department.
 Process Lead for Global Visitor Setup and Warranty Claim Process for laptops and Desktops.
 Perform Meeting Room Health Check.

End user Tier- 1 IT support to Over 25,000 Global Employees of S&P Global as per ITIL guidelines.
 Shift Lead responsible to ensure efficient, IT and O365 support provided
 Provide IT support to Over 25,000 Global Employees of S&P Global over the phone, remote and in person.
 Office 365 Support and Administration.
 Microsoft Active Directory Management & Administration.
 Handling daily reported incidents & service requests.
 Cisco IP Phone sets configuration & backend console administration.
 Market Intelligence Product Issues Escalation.
 Coordination with Network OPS and other teams to resolve Major Incidents.
 Application / System level technical support and install End User Software.
 Maintaining Kaspersky Security Center 10 Server/Client and encryption of remote machines
 Update and maintain processes of IT department.
 Process Lead for Global Visitor Setup and Warranty Claim Process for laptops and Desktops.
 Lead for IT-onboarding of New Hires of S&P Global Islamabad Office.
 Perform Meeting Room Health Check.
 Configure and Deploy Laptops and Desktops.

 Monitors, ensures and manages the acquisition and maintenance of property based systems Opera PMS ver.5 (Front Office/Reservation/Accounts), Micros Point of Sales (POS), Micros Fidelio Material Control (FMC) (Purchasing & Issuing) ver.8.8, Onity Key Card System. ver. HT24.
 Managing Aruba Network Wi-Fi switches (Ap-92 and AP-135) and Aruba 3600 Mobility Controller and also provide Internet Support to Guest using Aruba Wi-Fi Technology.
 Administering Domain controller, DHCP Server and Mdemon Server
 Installation and Configuration of Active Directory in Window Server 2003 and 2008 and also Create/Edit and assigning policy to the user in Active directory (Window Server).
 Configuring and managing Cisco router 2900 and WRT120N series.
 Configuring and managing Cisco router 2900 and WRT120N series.
 Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
 Installation, configuration and management of a broad range of network equipment.
 Configuring, installing and troubleshooting of I.T equipment laptops, computer systems
 Complete Command of Heavy duty Scanner Network Printer Installation and Configuration
 Provide 180 users support.
 Ensure to resolve issues rise on helpdesk and ensure customer satisfaction

Prepared a complete bio data in excel of all the employers working in Mardan office.
 Assist in data compilation from all sources and its presentation in relative forms/data tools
 Provide day-to-day support and troubleshooting of office software/hardware and equipment.
 System and network troubleshooting.
 Assist in configuration and installation of equipment and software for LAN and WAN.
 Ensure IT reporting and submit monthly activity report on timely basis.
 Billing and customer care (B&CC).
 System support coordination with IT Team.