خلاصہ

A Creative & Energetic Person with 18 years of experience in various fields, A Dynamic, Analytical, and result-oriented operations & project management expert with 5+ years of experience in Sales and Marketing, business operations, research & development, relationship management, E-commerce, and retail industry and 02 years of international exposure in UAE.


Recognized for integrating project plans, development, and reporting which include design, contracts, procurement, and reconstruction in operational and E-commerce environments. Performance-oriented professional having expertise in the development of project control & operations management; highly skilled at progress reporting, procedures, and systems. Possesses immaculate skills in conducting operations & project management programs and ensuring contractor compliance.



Effective team player, possessing great skills in multi-project management, implementation, and execution. Able to assess processes and performance measures. Has proven record of handling various aspects of the project, including business management, business operations, and vendor negotiations; has demonstrated record in handling digital business.



Articulate communicator, capable of leading teams & projects to add value and improve financial & operational performance; excels at collaborating across departments; coordinating with staff and managers to complete projects on time; demonstrated success in negotiating win-win compromises and problem resolutions



As my previous experience of customer service and sales, I have a good convincing ability and excellent interpersonal and correspondence skills. I’m focused and determined and work with sympathy, empathy, adaptability, and anticipation.



A Key Person to the Company and a Professional who has Leadership, Team Management, and Training skills. Management friendly, presentable personality, helping to maintain a positive environment, and motivating team members. Creative thinker, ideas generator, and strategy maker benefiting my organization with expertise and skills I acquired.



As I’m multi-skilled, I want to share some of my performance and achievements with you and also some experience which I didn’t mention here;


1)    Consistent top performer for Sybrid (BPO) where I was selected one of selected 20 candidates out of 500 candidates to be transferred to UAE.


2)    Works at Fateh.pk (E-commerce Project) as a Key accounts manager, Sales & Marketing Manager, and Brand Manager.


3)    Works at Grocerydone4u.com (E-commerce Project) as a Marketing Manager and Project Manager, and I did Vendor Management and designed their Fleet Structure.


4)    Have experience of several international campaigns;


a)    ICM Japan – Automobile Trading


b)    Umbrella Network & Communications – MCA (Merchant Cash Advance), DME (Durable Medical Equipment), and CGM (Continuous Glucose Monitor)


c)     IF Logics – HVAC Cleaning


d)    AUA Solutions – PV (Phone Verification)



A creative writer, sports fanatic, singer-songwriter, and fitness freak.


Enrolled in Digital Marketing and Online Entrepreneurship Program.


تجربہ

کمپنی کا لوگو
Senior Sales Executive
The Buzz People
دسمبر ۲۰۱۴ - اگست ۲۰۱۵ | Dubai, United Arab Emirates

● Marketing and promotion of Electronic products.● Provided product specific knowledge to customers and recommend the best suitable product as per needs● Ensured to meet assigned sales target● Ensuring the availability of stock and placing orders as per requirement.

کمپنی کا لوگو
Customer Relations Officer
Sybrid Pvt. Limited
مارچ ۲۰۱۲ - مئی ۲۰۱۴ | Dubai, United Arab Emirates

Mc Donald’s Campaign:● Customer Facilitation by receiving customer orders via phone call and registering orders through software● Communicating with stores & updating status regarding delivery issues, complaints & customer queries.● Assisting Floor as a backup supervisor in the absence of supervisor● Regularly updating team related to product knowledge, software, and management notifications

کمپنی کا لوگو
Jr.Tele Research Executive
AUA Solutions
دسمبر ۲۰۱۰ - فروری ۲۰۱۱ | Karachi, Pakistan

Employment Verification over phone in (US & Canada)

کمپنی کا لوگو
Help Desk Officer
NetSol Technologies Limited
جون ۲۰۰۴ - مئی ۲۰۰٦ | Karachi, Pakistan


Updating Login Hours to Customers a/c (Using Pearl & CGI),Resolve Complaints & Customer Queries,Collecting payment from defaulters and Recovering Balance Amount,Providing PC troubleshooting tips to customers.

تعلیم

Udemy Online Education Platform
سرٹیفیکیشن, ‎
Digital Marketing, Wordpress Developer, Copy Writing
نامکمل
2021
Aptech Computer Education Karachi Pakistan
سرٹیفیکیشن, ‎
Java Enterprise Programming
نامکمل
2017
ACCA Pakistan
سرٹیفیکیشن, ACCA (Associate Chartered Certified Accountant)‎
Accounting & Finance
نامکمل
2008
Rotary Community Center
سرٹیفیکیشن, Web Designing‎
Web Designing
مکمل
2006
M.C.B Foundation
سرٹیفیکیشن, MS Office & HTML programming‎
word & excel
مکمل
2005

پیشہ ورانہ مہارتیں

ماہر Aseptic Technique Knowledge
ماہر eBay Account Handling
ماہر IT Support Responsibilities
ماہر Process Operations Handling
ماہر Relations Management
ماہر Representation Skills
ماہر عمليات خدمة العملاء

زبانیں

ماہر اردو
ماہر انگریزی

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