خلاصہ

MCB Bank
Branch Manager July 2019 – Present
• develop, maintain, and implement the business plan for branch
• conduct fortnite and weekly meetings to motivate and discuss staff issues
• maintaining the daily activities of the branch
• provide excellent service to customers
• resolve services related issues including account opening , resolving complaints and others
• close the sales call brining up NTB
• focus on CASA that improve YTD business of branch
• managing branch portfolio
• calling on dormant / inactive accounts
• consistent effort and focus on branch key areas to improve the profitability of branch
• sales Call meetings and lead materialization
• Increase the cross sell of branch
• arranging in branch training sessions on staff skills development
• supervising, coaching, and developing branch service
• regularize AML/CFT regime, and adhering compliance policies
• ensure budget planning and self-monitoring
• liase, communicate, and update the business messages to staff


Relationship Manager July 2017 – June 2019
• provide superior client service to customers
• growing and developing relationship with customers
• Identifying needs of existing and potential customers and then ensuring that appropriate
• resources are committed to meeting those requirements.
• managing portfolio and giving growth by increasing volume in ETB and NTB’s
• responding to AML’s timely and updating KYC
• creating cross sell and up sell opportunities.
• maintaining MIS, Call Reports
• providing end-to-end financial solutions to the bank customers

NIB Bank May 2017 - June 2017
Relationship Manager


Standard Chartered Bank (Pakistan) Ltd.

Floor Relationship Manager (FRM) – Main Head Office Branch September 2007 – May 2011
• Prepare Certificates for customers (withholding tax, balance and maintenance certificates, proprietorships letters etc)
• To provide customer support, follow ups, schedule meetings, and to complete day to day tasks.
• Cheque book loading and ensure that it’s sent to the relevant department, prepare statements and manage it within TAT for all services rendered.
• To coordinate with different departments for time to time support and query.
• To answer customer’s queries on phone and direct them to the relevant channels.
• Logging customer complaints and handle it via LMS.
• On time support with different channels for follow-ups.
• To ensure and extensive filing system and to maintain customer database, relevant to the day to day services.
• To supervise stationary, email correspondence and to maintain database for ATM.
• To ensure that all cards, statements etc are (received/delivered)
• To correspond emails
• Streamline processes as per requirement.
• To look after admin related work as well.. include branding, branch merchandizing, and maintenance related issue.
• MIS’s of all service and BAU related work.
• Coordinator of Online Banking --- registering / educate Customers for I banking enrollment, to resolve and sort problems for I Banking, maintaining MIS.
• To look after branch merchandizing stuffs.
• AML’s responses, and managing portfolio.
ZRG International (Pvt) Ltd.
Business Development Coordinator February 2007 – August 2007
ZRG is an IT and Telecom company, Contact Center Solution provider.

• Report to Head of Sales and Marketing , CEO
• To prepare minutes of the meeting in an efficient manner.
• Work on RFP’s, Quotations, proposal making, Visio Diagrams.
• Coordinating between Marketing, Customer Services, and Sales Department.
• To coordinate in Project deployment phase.
• To arrange meetings / appointments, and travel arrangements.
• Coordinating through mails with existing and potential customers.
• To take queries from clients and work on their requirements with team.
• To work on tenders.
• To maintain a proper data base of existing and potential customers.
• To attend phone calls for Marketing and Sales Department in an efficient manner and direct all calls to the concerned area.
• To attend to any tasks handed to me from time to time.
• To prepare and attend presentations (in house – client site), seminars, exhibitions etc.
• To do QA of all documents.

Eveready One World (Pvt) Ltd
Admin Incharge, Coordinator, Students Councellor, PA to SVP December 2005 – May 2006

Eveready is a call Centre and group of companies in connection with Eveready Impex, Eveready Pictures and it is also a joint venture of
Shaheen Foundation with Ensign Communiqué (Call Centre).

• To attend to the SVP Marketing/Business Development/Specialized training.
• To retrieve and respond to company emails / correspondences.
• To maintain an extensive office filing system.
• To attend to all incoming phone calls in an efficient manner and direct all calls to the concerned area.
• To coordinate all training programs and answer any trainee related queries.
• To coordinate between the Eveready One World and Ensign Communiqué based at Shaheen Complex.
• To attend to any tasks handed to me from time to time between the two companies mentioned above.
• To maintain a proper Data Bank of all communications and contacts of the company.
• To prepare and attend presentations, attend seminars, Citation Ceremonies and any task related to these.
• To maintain an attendance register of my department company employees.
• To maintain a working Health and Safety register and equipment for the office.
• To attend all meetings and prepare minutes of all meetings between any Executives of Eveready One World and other group companies both internally and externally.
• To arrange meetings for SVP Marketing and Business Development.
• To make travel arrangements for company.
• To sort out CVs for candidates who applied for training program and to conduct their interviews (HR Induction).
• To arrange meetings.

Winson (Pvt) Ltd.
Sales Executive & Team Leader September 2004 – June 2005
It’s an ISO certified vehicle tracking company
My task is to deal with corporate level clients; some of the clients are Nestle Milk Pack, AVA, Euro Car, SSGC, PTA etc and to work on fleets.
I also deal with institutional and retail sales. Besides this, I setup meetings with corporate clients, and conduct presentations.

Education

Petroman Training Institute (Shahra-i-Faisal) Affiliated with Shah Abdul Latif University, Khairpur
BCS (Hons.) 2001- 2004

NCR Education Centre
Diploma in Computer Science (DIT) 1998-1999
MCP in Windows NT 1999

PECHS Girls College
Intermediate (Science)


Achievements

• State Bank Trainer of NFLP (National Financial Literacy Program)
• Star Awards RBG South Winner for Month October 2019

تجربہ

کمپنی کا لوگو
Branch Manager
United Bank Limited (UBL)
فروری ۲۰۲۳ - موجودہ | Karachi, Pakistan

کمپنی کا لوگو
Branch Manager
MCB Bank
جولائی ۲۰۱۹ - فروری ۲۰۲۳ | Karachi, Pakistan

کمپنی کا لوگو
Relationship manager
MCB Bank Limited
جون ۲۰۱۷ - جولائی ۲۰۱۹ | Karachi, Pakistan

کمپنی کا لوگو
Floor Relationship Manager
Standard Chartered Bank (Pakistan)
ستمبر ۲۰۰۷ - مئی ۲۰۱۱ | Karachi, Pakistan

تعلیم

Shah Abdul Latif University
بیچلرز, بیچلرز ان سائنس, BCS‎
درجہ A
2004

پیشہ ورانہ مہارتیں

ماہر Admin Assistantce
متوسط Amazon AWS Command
متوسط Amazon Operations Management
متوسط Analytic Reporting
متوسط Analytical Skills
ماہر Analytics
ماہر Bank-Consumer
ماہر BEST KNOWLEDGE ABOUT SUPPLIES
ماہر Branch Administration Skills
ماہر Branch Management
متوسط Branch Operations
ماہر Branch Support.
ماہر British Accents
ماہر Business Intelligence
ماہر Chat Support
ماہر Committed Customer Service
ماہر Committed to Customer Satisfaction
ماہر Communication Skillss
ماہر Computer Proficiency
ماہر Consulting skills
متوسط Content Development
متوسط Content Management Systems
ماہر Content Writing
ماہر Cooordination Skills
ماہر Data Mining
متوسط Digital Banking
متوسط Distribution Handling
ماہر EFFFICIENT IN COMPUTER SKILLS
ماہر EFFICIENT IN SUPPLIER SELECTION
ماہر Evaluating Risk
ماہر Excellence Management
ماہر Excellence Standard
متوسط Excellent Research Skills
ماہر Export Development
متوسط Fluent i English
متوسط Flutter
ماہر Good Learning Attitude
ماہر Handling Assignments
ماہر Hiring Team Building
ماہر Hotel Management
متوسط HR Planning
متوسط HR Policies Command
ماہر Internet Banking
ماہر Internet Browsing
ماہر Interpersonal Leadership
ماہر Investigating Problems
ماہر Leadership Development
متوسط Merchandising
ماہر Microsoft Excel
ماہر MIT Knowledge

زبانیں

ماہر اردو
ماہر انگریزی

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