Conducts risk assessments, collecting and analyzing documentation, statistics, reports, and market trends.Establishes policies and procedures to identify and address risks in the organizations services and departments.Reviews and assesses risk management policies and protocols; makes recommendations and implements modifications and improvements.Recommends and implements risk management solutions such as insurance, safety and security policies, business continuity plans, or recovery measures.Drafts and presents risk reports and proposals to executive leadership and senior staff.Performs other duties as directed.

Acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages, or highlighting them for Zonal Head attention.Managing diaries and organizing meetings and appointments, often controlling access to the Zonal Head.Booking and arranging travel, transport, and accommodationOrganizing events and conferencesReminding the Zonal Head of essential tasks and deadlinesTyping, compiling, and preparing reports, presentations, and correspondenceManaging databases and filing systems.Liaising with staff, clients, and Ministry officials.Collating and filing expenses.

Continually maintained and improved company's reputation and positive image in markets served.• Established, initiated and optimized business development strategies based on company targets, product specifications and market data.• Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.• Mentored local personnel on best practices and protocols to maximize productivity.• Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.• Captured new customers by optimizing business strategies and launching products to diversify offerings.

 Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.• Directed job fairs to bring in local talent for long term and seasonal positions.• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.• Liaised between multiple business divisions to improve communications.• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

 I worked in collaboration with the Zonal Manager to execute campaigns.• Management of POS & all promotional material.• Compile all the reports (Toll Collection Report & M-Tag Recharge Report).• Manage all the Marketing Team of M-1, SMW and E-35 Motorways.• Manage complaints of commuters.• Supply and record management of M-Tags.• Team and Shifts Management.• Conducting Marketing Activities.• Organized events to establish community relationships and maximize marketing strategies.• Staff training and development sessions to maintain exceptional service and professionalism.

Delivered friendly assistance with new hires throughout interviewing and hiring process.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Answered and redirected incoming phone calls for office.
Efficiently delivered personnel information to management for speedy corrective action.
Screened applicant resumes and coordinated both phone and in-person interviews.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Answered and redirected incoming phone calls for office.
Efficiently delivered personnel information to management for speedy corrective action.
Screened applicant resumes and coordinated both phone and in-person interviews

Office Management, Public dealing, Writing official letters, arranging meetings, Official visits,

Purchasing and record maintaining of store items

Providing Loan Services to the Customer in the form of Advance Salaries
1. Telemarketing
2. Visiting Customer
3. Weekly Visit to NRTC

Sales , Merchandising , Display of Products , Order Taking

Managing gate passes , accounts books and ledger books