Ayaz is ITIL V3 Certified Incident management, Problem management, Change Management, configuration management and knowledge management processes implementation professional experienced in Data center IT operations and infrastructure management with enterprise systems using private cloud and internet .Experienced in web applications , databases, virtualized servers, network and Blade systems in a 24/7 environment.Worked as Data Centre IT operations lead with Hewlett Packard UAE.
Looking after IT Telecom CCTV and biometric projects all over Sindh. Managing team of developers to develop applications related to Time and Attendance, LMS, Ecommerce and Web Site development. Looking after GEPON Setup operation which include fibre optic cable laying , Splicing of fiber optic cables. Providing FTTH connectivity for the residential broad band internet. Looking after all technical issues related to System and Networks.
• HP Blades 7000 chassis, BL660C GEN9 and BL 460C GEN9 blades.
• HP IMC (Intelligent Management Centre software).
• SCCM, SCOM, SCVMM, Hyper V, SQL.
• Windows Server 2008, 2012 R2.
• Microsoft Exchange 2010, 2013 Administration.
• Learning Management System (LMS), Microsoft SharePoint, Lync 2010.
• Cloud Based Application EMS, SMARTPUPILS and WebHR.
• Office 365, Azure, Hybrid cloud implementation.
• F5, Fortinet Firewall, HP Wireless Access Point Controller.
• ISO27001 implementation.
• HP 3PAR.
• ITIL V3
Majorly involved in technical Project Delivery, IT Operations and Support.
• Provide solution specific knowledge in support of projects initiated by customer
• Design the solution to satisfy the customer’s request for service.
• Deploy the solution as designed during the design phase.
• Manage Data Centre Operations and provide a single point of contact for customer requests for the services deployed.
• ISMS Coordinator for ISO27001 certification.
• Helped in ISO 20000 certification for Capacity Management and Availability management.
• Availability Management. Make sure to provide 99.9 % availability for all applications hosted in data centre.
• Change Management. Ensure proper steps are taken to implement change in production by attending CAB meetings by getting approvals on project implementation and roll back plans.
• Capacity Management. Providing capacity reports Quarterly.
• Incident Management. Follow up with the incident manger on P1 and P2 incidents and timely engage and escalate issues to support teams as per the SLA.
• Team Management. Prepare roster, set KPI for each team member and resolve personal issues without effecting timelines.
• IT Infrastructure management, Incident management using Remedy and Data backup management.
• VPN connectivity using RSA Secure ID.
• System Administrator for Windows 2003 and Windows 2008R2 servers.
• System Administrator MS Exchange 2007 servers.
• Microsoft outlook integration with MS Exchange servers 2007
• Microsoft Patch management.
• Backup Scheduling using VERITAS Backup Exec.
• Distribution List management.
• Creation of service accounts.
• IT support for the Laptop users in 3 countries i-e UAE, Saudi Arabia and Egypt.
• Monitoring VPN links with UK for all the 3 regions.
• Windows 7 Deployment using MDT2010 (Microsoft Deployment Toolkit 2010).
• Microsoft Technologies used such as windows 2003 server enterprise, Active Directory, SQL 2005 Database, provide technical assistance to customers including modem installation, software setup, and assist with network access.
• Provide IT Helpdesk Support using BMC Remedy Tool, Field Service Assistance,
• End to End support and provide solutions to address Customer needs.
• Administering DNS in an Active Directory environment.
• Administering DHCP on Microsoft Window 2000 servers, Windows 20003 Servers and Microsoft Small Business Servers 2003.
• Administering Windows File and Print Sharing services.
• Modifying the Windows Registry, including Adding and Modifying values, and customizing permissions.
• Windows Configuration (includes service packs, networking, debugging). • Antivirus installation and patch updating.
• Microsoft ISA Server Installation administration.
• Microsoft Exchange server 2003, Installation, Domain preparation and administration.
• Anchoring all pre & post installation activities and rendering quality services.
• Addressing performance bottlenecks and ensuring maximum network uptime.
• Assisting in the design, implementation of the network, troubleshooting network problems and conflicts.