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خلاصہ
Im a Successful IT Professional with strong background in IT Support, Maintenance and Operations (Under ITIL Framework), Acceptance Testing Projects implementation, having over 8 years of experience with 2 years in Support and Maintenance. Combined with my extensive hands-on technical expertise and extensive experience as IT Support Engineer, with variety of IT projects also to tackle any issues risks faced within/outside the project boundaries. I have delivered and executed high profile IT projects within organizations such as Dubai Airports, Al-FUTTAIM Dubai, DU telecom Dubai GHQ Abu Dhabi. My technical experience includes planning, designing, Support and provide expert analysis. My experience offering the necessary drive determination with effective organizational skills excellent working knowledge of networking technologies, data communication, networking enriched with various IT Infrastructure customer experience management skills proven track record of assessing system/network availability, security, data integrity to identify, manage, reduce risks ensure general compliance extensive background in all stages of audits, including planning study, evaluation, and testing of controls reporting and follow-up information systems audit, business process, disaster recovery, business continuity. Vast knowledge in delivering Strategy road map, Business Relationship Management, Customer Care and IT to align with corporate strategy, heading the Convergent Billing and value added services functions with in IT department. Maintaining the existing vas portfolio of the company and envisioning new and innovative non-voice services, feasibility of the service, development and deployment. Demonstrated abilities in developing information security frameworks, conceptualizing information security policies ensuring compliance with security standards procedures. Develop system documentation create policies to meet the needs of dynamic changing environments. Expert at designing and launching powerful business development plans to drive a company to the position of leadership within its respective market and simultaneously achieve corporate goals. My knowledge and expertise even extends to Infrastructure Projects and setups where Data Centers come into picture. With my techno-functional experience, it serves me better, understanding the difficulties in support, operations and work towards its resolutions by aligning resources to best serve goals. I have capacity to work under pressure in support and operations as well as in project environments and to meet customer Service Level Agreement (SLA) requirements and Scope of Work (SOW). I have an extensive experience to work under ITIL framework.
Achievements
IT Consulting experience
IT Support and Operations
Monitor daily workload between team members to achieve proper workload balancing and make sure each team member is meeting Service Level Agreements and maintaining proper recording of data within the prescribed Ticketing System,
Worked on installation and configuration of MOSS 2010, Windows Server 2008 and SQL Server 2008 Enterprise edition across a large server (all 64-bit farm)
Focused on customer satisfaction
Successfully passed projects User Acceptance Tests (UAT)
Managing and resolving escalations
پراجیکٹس
تجربہ
Technical Support Specialist
Management Administration and configuration of Linux/Windows servers, all level3 tasks.
Troubleshooting and configuration of BIND (DNS), Tiny DNS, Apache, Nginx, Lite Speed, Exim, Postfix, Send Mail FTP, Pure FTP, Pro FTP, MYSQL Server, Iptables, APF, CSF Cpanel/WHM, Plesk etc.
Build servers according to SOPs for fully managed client and easy managed clients and
Installation of required versions of MYSQL, PHP, and Apache.
Prepare Route Cause Analysis (RCA) reports and Security Policy Documents.
Monitor Servers and Services for alerts to take appropriate action to investigate the cause of the problems.
Server Security & Hardening, Secure and harden various services like SSH, FTP, Telnet, DNS.
Checking files and folder permission for security.
Secure and Harden PHP, disable unsafe functions from php.ini
Checking necessary ports and prevents unnecessary ports.
Files and folders permissions and secure /tmp, /var/tmp.
Installation and configuration of CSF, APF, and IPTABLES firewall rules.
Pen Testing, scanning, Security Auditing. Tweaking Web server for better performance.
Have great coordination with the Data Centers like Softlayer, Iweb, Layered Tech, Incapsula, BlackLotus, Cloudflare, Rackspace, Dynect, Netriplex etc.
Assisted DDOS protection clients of www.blockdos.net
System Engineer
* Provide technical support on the largest infrastructural IT project of Sindh LARMIS (Land Administration & Revenue Management Information System) at DRC
* Manage and maintain overall IT infrastructure of (26) districts of Sindh province connected with DRC Maintain operations of a Data Center Facility with approximately 20-30 servers and coordinate regular checks and maintenance of power, cooling, and monitoring systems with 3rd-party vendors to maintain 99.99% uptime in a 24/7.
* Tier 3 Support for co-location, customer backup network and ISP services.
* Assist with the disaster recovery team and work with the team to implement successful backup sites at DRC.
* Identify improvements to existing IT capabilities and define new strategic IT capabilities at remote backup sites
* Facilitate Data Center space, cable designing, fiber proper management & tagging, implementation and maintenance.
* Maintain and grow relations with third party vendors and assist with managing their contracts
* Ability and work-ethic to manage 24x7 high-availability mission-critical operational data-center
* Deployed, configured, & maintain Windows & UNIX platform servers & worked with variety servers like HP, Oracle, IBM and DELL.
* Installation Microsoft Windows Server 2008/2012 R2 and MS office 2013/2016 and 365
* Monitor and supervise all data center solutions.
* Supervise all equipment’s such as alarm system and firefighting tools.
* Monitor all issues and escalate issue to appropriate department to ensure effective resolution.
* Monitor all data center assets for tracking information.
* Coordinate with vendors and resource engineers and ensure effective completion of all installation hardware at various data centers.
* Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all equipment’s.
* Assist various departments in installations and removal of data center hardware as per requirement.
* Biometric Machine System (BMS) monitoring
System Engineer / QA Testing Engineer
My Responsibilities:
* Installation, configuration, deployment and ongoing administration of Windows Servers 2008 R2. SharePoint 2013, Active Directory, DHCP, DNS and Group Policy Management for Sayah Consulting Office in Lahore.
* Perform primary administrative tasks for MS Exchange 2007/2010 messaging system.
* Configuration and troubleshooting of MS-Outlook, helping user to archive mails.
Providing 1st level support to Active Directory & Print Server.
* Installation and Troubleshooting of various Windows and MAC based Operating Systems, Applications software’s, Anti-Virus software and In-house applications.
* Installation and configuration of Desktops, Laptops, Printers, Multi-Functional Printers.
* Testing the functional and technical specifications of systems for www.teedesign.ae Project.
* Writing and executing test scripts for software and systems to detect faults.
* Keeping written records of defects and bugs that are discovered during testing.
* Analyzing the defects and bugs to identify what is causing them.
* Developing or recommending solutions to fix any problems discovered during testing.
* Tracking the success of the solutions.
* Troubleshoots, diagnoses and resolves network problems. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any network deficiencies or to enhance network performance.
* Coordination with Vendor for Hardware/Software Deployment & Testing
* Maintain Central Software/Password/Inventory Repository
Infrastructure Engineer
Successfully completed responsibilities as described below in following HP’s Enterprise Services Project of Dubai Airports, Al- FUTTAIM, DU telecom & GHQ, I was Responsible for building various business systems for the customers of HPE, I designed and developed a series of reusable frameworks, components, tools and workflow to help the team, simplify daily business and improved productivity of these. Worked on a front-end framework that completely changed how the team develops SharePoint solutions. I played a key role in team to plan, design and deploy SharePoint-related projects
IT Engineer
OASIS INSIGHTS (formerly Oasis Int) is the largest Marketing Research
Agency in Pakistan when it comes to Customized Researches. With its recognized leadership in local and international market, Oasis Insights is incessantly delivering high quality marketing research services for multiple sectors.
My Responsibilities:
* Complete Incident management under ITIL framework.
* Incident management from IT incident creation until incident resolution and closure.
* Incidents resolution management for business continuity.
* Performed full system and data back-ups of all required data and architecture
* Installation & Activation of Microsoft operating Systems & Servers.
* Manage user accounts on the system
* Management & Documents, Licensing, MS office expertise
* Maintained software and hardware inventory and tracking systems.
* Monitor and resolve all ticket escalations
IT Support Engineer
My Responsibilities:
* Complete Incident and Problem management under ITIL framework under LAN/WAN environments.
* Incident management from IT incident creation until incident resolution and closure.
* Troubleshooting and Root Cause analysis for business continuity.
* Optimization of Hardware, Software, Antiviruses and Operating Systems
* Installation / configuration of application software at various client sites
* Effectively and efficiently troubleshoot system problems
* Perform basic administrative support duties as required to meet specific operational objectives. Undertake small to medium-sized IT projects as instructed by the IT Manager
* Responsible for installing, planning, managing and supporting
* Repair/update hardware, software and operating systems,
* Provide desktop and server support and support/maintain MS Server/Desktops
* Maintained software and hardware inventory and tracking systems.
