Approve loans within specified limits, and refer loan applications outside those limits to management for approval. Meet with applicants to obtain information for loan applications and to answer questions about the process. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Review and update credit and loan files. Review loan agreements to ensure that they are complete and accurate according to policy. Compute payment schedules. Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs. Submit applications to credit analysts for verification and recommendation. Handle customer complaints and take appropriate action to resolve them. Work with clients to identify their financial goals and to find ways of reaching those goals. Market bank products to individuals and firms, promoting bank services that may meet customers' needs. Set credit policies, credit lines, procedures and standards in conjunction with senior managers. Trade documents related to transactions are forwarded to TSC along with Document Forwarding Letter (DFL). EFE Monitoring mechanism (Export docs follow-up) To approve EIF & EFE through Web Based One Customs (WeBOC) Disbursement & Adjustment of All trade related Loans Provision of Foreign Exchange Related Services to Individuals Outward Remittance other than Trade through COD Inward Remittances follow up with COD Foreign Telegraphic Transfer (FTT) Foreign Cheque for Collection (FCC) Foreign Demand Draft (FDD) Monthly Foreign Exchange Returns Submission of Cases to FEOD, SBP on Standardized Format

The primary responsibility is to meet high standards of external and internal customer service by ensuring process standardization, timely service, inculcation of customer-centric culture and strong operational controls in accordance with the high standards of service quality of the bank.
Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.